Josephine Lackey Boadi
Accra
Summary
Dynamic professional with a proven track record at Mr. Courage, excelling in guest relations and complaint resolution. Skilled in effective communication and cash handling, I foster lasting connections with clients while ensuring a seamless front desk operation. Fluent in English, Twi, and Fante, I deliver exceptional service with empathy and patience.
Delivering superior level of customer service to clients. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Front Desk Attendant
Mr. Courage
Accra
09.2023 - 07.2025
- Greeted guests warmly and ensured a positive first impression.
- Managed phone calls and directed inquiries to appropriate staff members.
- Built lasting connections with clients through excellent memory and personalized interactions.
- Maintained cleanliness and organization of the front desk area at all times.
- Handled guest complaints professionally, ensuring timely resolution of issues.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Managed front desk, greeting students and visitors.
- Handled complaints professionally and courteously while remaining calm under pressure.
- Assisted with luggage handling when necessary for arriving or departing guests.
- Resolved customer complaints through effective communication and problem-solving skills.
Community Pharmacy Intern
Mrs. Owusu
Accra
06.2021 - 10.2021
- Assisted pharmacists in dispensing medications to customers accurately.
- Managed inventory by organizing and restocking pharmaceutical supplies efficiently.
- Provided customer service by answering queries regarding medications and health products.
- Maintained cleanliness and organization of pharmacy workspaces and medication storage areas.
- Educated customers on proper medication use and potential side effects clearly.
- Monitored expiration dates of medications, ensuring compliance with safety standards.
- Provided patient counseling on medication usage and potential side effects.
- Maintained records of medications dispensed to patients and monitored for drug interactions.
- Processed payments from customers for prescriptions and other items purchased at the store.
- Observed pharmacy technicians in their daily duties to gain knowledge about the profession.
- Performed inventory control duties such as stocking shelves with pharmaceutical supplies.
- Communicated with patients with compassion while keeping medical information private.
- Interpreted and processed medication orders under supervision of pharmacist.
- Supported timely and proper processing of prescriptions in collaboration with healthcare professionals.
- Maintained compliance with state and federal drug laws.
- Maintained confidential financial and patient information to reduce risk of data breaches.
Education
Eguafo Abrem Senior High School
Cape coast Skills
- Guest relations
- Complaint resolution
- Front desk operations
- Customer communication
- Effective listening
- Cash handling experience
- Empathy and patience
- Exceptional communication
- Fluent in English, Twi and Fante
Languages
English
First Language
English
Beginner (A1)
A1
Affiliations
Have acquired beautician skills
Accomplishments
- Took first position in a beauty pageant
Certification
- Secondary school completion 2020
All Me
- Top most driven goal is pursuing the passion to keep growing in exceptional customer service
References
References available upon request.
Timeline
Front Desk Attendant
Mr. Courage
09.2023 - 07.2025
Community Pharmacy Intern
Mrs. Owusu
06.2021 - 10.2021
Eguafo Abrem Senior High School