JOSEPHINE DARKOAH DANQUAH
Accra
Summary
Professional and customer-focused hospitality and customer service professional with four years of experience in sales, Marketing and client relations within fast-paced environments.
Proven ability to build strong customer relationships, resolve concerns efficiently, exceed performance targets and support
smooth daily operations. Strong communicator and a team leader
with a background in hospitality management and a passion for delivering high quality service experiences.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Sales and Marketing Manager
Egalite Sports Bar &Restaurant
Accra
07.2024 - 09.2025
• Developed and executed marketing campaigns to promote new product resulting in 15% increase in sales.
• Built and maintained strong customer relationships to improve satisfaction and loyalty.
• Manage promotions, public relations and brand visibility.
• Introduced new menu offerings that boosted overall revenue.
• Handled customer feedback and resolved complaints professionally.
Sales Team Manager
Pizzaman Chickenman
North Kaneshie
01.2023 - 01.2024
• Supervised and trained sales staff to improve performance and service quality.
• Created training materials to maintain customer service excellence.
• Resolve staff and customer conflicts professionally.
• Monitored team performance against sales targets.
- Led sales team to enhance customer engagement and satisfaction.
Sales Representative
Pizzaman Chickenman
Awoshie
01.2021 - 01.2022
• Assisting customers in selecting clothing based on preferences and needs.
• Built positive customer relationships to encourage repeat business.
• Maintained product displaced and store presentation.
Clothing Sales Representative
Paula B Fashion
Official Town
01.2018 - 01.2019
- Assisting customers with selecting of clothing.
- Interacting and communication with customers to determining and meeting the customers requirement.
Education
Bachelor of Science Business Administration - Hospitality Management
Kwame Nkrumah University of Science and Technology
01.2024 - 09.2025
High National Diploma - Hotel Catering and Institutional Management
Accra Technical University
09.2020
Skills
Sales and Revenue Growth
Customer Relationship
Management
Marketing Strategy and
Promotion
Team Leadership and Staff
Training
Communication and
Negotiation
Budget Management
Conflict Resolution
POS Systems
Service Quality Control
Hobbies and Interests
• Creative Design and Decor
• Travel
• Tennis Enthusiast
Timeline
Sales and Marketing Manager
Egalite Sports Bar &Restaurant
07.2024 - 09.2025
Bachelor of Science Business Administration - Hospitality Management
Kwame Nkrumah University of Science and Technology
01.2024 - 09.2025
Sales Team Manager
Pizzaman Chickenman
01.2023 - 01.2024
Sales Representative
Pizzaman Chickenman
01.2021 - 01.2022
Clothing Sales Representative
Paula B Fashion
01.2018 - 01.2019
High National Diploma - Hotel Catering and Institutional Management
Accra Technical University