Hi, I’m
JOSEPHINE ASABEA BAIDU-OPARE
ACCRA GHANA
Summary
Ambitious and bilingual professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a fulfilling career.
Overview
14
years of professional experience
Work History
GCB BANK PLC ACCRA GHANA
Personal Banker
02.2017 - Current
Job overview
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Maintained position of trust and responsibility by keeping customer business confidential.
- Created strategic financial solutions to suit individualized client needs.
- Entered new account information into computers and filed related forms and other documents.
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
GCB BANK PLC ACCRA GHANA
Customer Support Specialist
09.2009 - 02.2017
Job overview
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Created detailed reports on customer feedback for management review.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
Education
Ghana Institute of Journalism Accra Ghana
Master of Arts from Public Relations
05-2019
University of Ghana Legon Accra
Bachelor of Arts from Combined Major in English And Linguistics
06-2008
Skills
- Customer Service
- Issues Resolution
- Relationship Building
- Banking Policies and Procedures
- Account Management
- Sales Expertise
- Interpersonal Skills
- Business Development
- Client Relationship Management
- Financial Strategy Management
Languages
English
Proficient
C2
French
Elementary
A2
Timeline
Personal Banker
GCB BANK PLC
02.2017 - Current
Customer Support Specialist
GCB BANK PLC
09.2009 - 02.2017
Ghana Institute of Journalism
Master of Arts from Public Relations
University of Ghana
Bachelor of Arts from Combined Major in English And Linguistics
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