Josephine Yaa Serwaa
Whitby
Summary
- Accomplished professional with a solid background at Anwomaso Health Center, recognized for resolving customer inquiries and boosting satisfaction. Skilled in equipment management and communication, with a talent for multitasking and prioritizing tasks for effective service delivery. Strong commitment to relationship building and prompt issue resolution, coupled with a robust work ethic and adaptability. Demonstrated ability to learn quickly and work independently in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
VMO INC
VMO INC
Toronto
02.2025 - 06.2025
- Ensured accuracy and efficiency in daily tasks to support operational objectives.
- Contributed innovative solutions that enhanced team performance and project outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Monitored production runs, ensuring quality and consistency throughout operations.
- Maintained cleanliness and organization of printing workspace to uphold standards.
- Troubleshot equipment issues in collaboration with team members for prompt resolution.
- Managed loading and unloading of printed materials for efficient distribution.
- Tracked supplies and materials to support effective inventory management.
Anwomaso Health Center
Ghana Health Service
Kumasi
11.2020 - 01.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and service goals.
- Addressed customer needs promptly, identifying and escalating health concerns to clinical teams.
- Conducted basic NHS health checks, offering lifestyle advice based on height, weight, and pulse.
- Managed suppliers for medical supplies, ensuring adequate stock levels at all times.
- Assisted patients with inquiries, responding effectively and promptly to their requests.
- Promoted high satisfaction by providing knowledgeable problem-solving services.
- Organized tasks to achieve efficient service delivery.
- Developed strong rapport with customers through attentive service.
Education
Graduate Certificate - Registered Nurse Assistant Preventive
College of Community Health Nursing,Winneba
Winneba, Ghana11-2018
High School Diploma -
Kumasi Wesly Girls Senior High School
Kumasi, Ghana05-2013
Skills
- Confidence
- Effective communication skills
- Equipment management
- Quick learner
- Data recording
- Good observation skills
- Positive attitude
- Dedication
- Patience
- Active listening
- Collaboration
- Task prioritization
- Multitasking
- Time management
Certification
- Nursing and Midwifery Council of Ghana license
01/01/2021
- Registered Nurse Assistant Preventive Graduate Certificate
21/10/2019
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Timeline
VMO INC
VMO INC
02.2025 - 06.2025
Anwomaso Health Center
Ghana Health Service
11.2020 - 01.2025
Graduate Certificate - Registered Nurse Assistant Preventive
College of Community Health Nursing,Winneba
High School Diploma -
Kumasi Wesly Girls Senior High School
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