Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Josephine Yaa Serwaa

Whitby

Summary

  • Accomplished professional with a solid background at Anwomaso Health Center, recognized for resolving customer inquiries and boosting satisfaction. Skilled in equipment management and communication, with a talent for multitasking and prioritizing tasks for effective service delivery. Strong commitment to relationship building and prompt issue resolution, coupled with a robust work ethic and adaptability. Demonstrated ability to learn quickly and work independently in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

VMO INC

VMO INC
Toronto
02.2025 - 06.2025
  • Ensured accuracy and efficiency in daily tasks to support operational objectives.
  • Contributed innovative solutions that enhanced team performance and project outcomes.
  • Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
  • Monitored production runs, ensuring quality and consistency throughout operations.
  • Maintained cleanliness and organization of printing workspace to uphold standards.
  • Troubleshot equipment issues in collaboration with team members for prompt resolution.
  • Managed loading and unloading of printed materials for efficient distribution.
  • Tracked supplies and materials to support effective inventory management.

Anwomaso Health Center

Ghana Health Service
Kumasi
11.2020 - 01.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and service goals.
  • Addressed customer needs promptly, identifying and escalating health concerns to clinical teams.
  • Conducted basic NHS health checks, offering lifestyle advice based on height, weight, and pulse.
  • Managed suppliers for medical supplies, ensuring adequate stock levels at all times.
  • Assisted patients with inquiries, responding effectively and promptly to their requests.
  • Promoted high satisfaction by providing knowledgeable problem-solving services.
  • Organized tasks to achieve efficient service delivery.
  • Developed strong rapport with customers through attentive service.

Education

Graduate Certificate - Registered Nurse Assistant Preventive

College of Community Health Nursing,Winneba
Winneba, Ghana
11-2018

High School Diploma -

Kumasi Wesly Girls Senior High School
Kumasi, Ghana
05-2013

Skills

  • Confidence
  • Effective communication skills
  • Equipment management
  • Quick learner
  • Data recording
  • Good observation skills
  • Positive attitude
  • Dedication
  • Patience
  • Active listening
  • Collaboration
  • Task prioritization
  • Multitasking
  • Time management

Certification

  • Nursing and Midwifery Council of Ghana license

01/01/2021

  • Registered Nurse Assistant Preventive Graduate Certificate

21/10/2019

Languages

English
First Language
English
Upper Intermediate (B2)
B2

Timeline

VMO INC

VMO INC
02.2025 - 06.2025

Anwomaso Health Center

Ghana Health Service
11.2020 - 01.2025

Graduate Certificate - Registered Nurse Assistant Preventive

College of Community Health Nursing,Winneba

High School Diploma -

Kumasi Wesly Girls Senior High School

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Josephine Yaa Serwaa