JOSEPHINE WERMUYEH APEYUSI
Accra-North
Summary
A dependable and proactive professional with strong communication, administrative, and customer service skills. Demonstrates excellent teamwork, attention to detail, and the ability to handle multiple responsibilities effectively. Possesses strong interpersonal skills, research and presentation abilities, and a continuous drive to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Bank Teller
ACCESS BANK
Accra
01.2026 - Current
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations while enhancing customer satisfaction.
- Assisted clients with account inquiries, providing timely solutions and fostering strong relationships to promote client retention.
- Managed cash drawer, maintaining precise cash levels and performing daily reconciliations to ensure operational integrity.
Customer Experience Specialist
Access Bank Ghana PLC
01.2023 - 12.2025
- Facilitate the opening of individual and corporate accounts.
- Generate and print bank statements upon request.
- Handle and resolve customer complaints through the CRM system.
- Ensure adherence to bank’s standard operating procedures for customer service.
- Issue instant Visa debit cards to clients.
- Lead onboarding processes for new clients and maintain existing relationships.
- Conduct customer satisfaction surveys to identify improvement areas.
- Collaborate with internal teams to enhance overall service delivery.
- Maintain accurate records of all customer interactions and transactions.
- Identify cross-selling and upselling opportunities for banking products.
National Service Personnel
Office of the Head of the Local Government Service
01.2022 - 01.2023
- Scheduled and managed client appointments.
- Provided professional and technical support to clients in line with organizational standards.
- Served as liaison between clients and the organization.
- Managed client databases and organized document filing systems.
- Processed maintenance requests and ensured timely responses.
- Monitored internal and external maintenance issues for swift resolution.
Teacher
St. Joseph Preparatory & JHS
01.2018 - 01.2019
- Planned and delivered lessons for Primary 1–3 pupils.
- Applied effective classroom management techniques to improve learning outcomes.
- Monitored individual student performance and adapted teaching strategies accordingly.
Receptionist
Kikwor Hotel and Restaurant
01.2017 - 01.2018
- Handled phone calls and directed messages appropriately.
- Managed guest bookings and reservations.
- Responded to customer inquiries and ensured guest satisfaction.
- Provided administrative and clerical support to management.
Secretary
DE Secrete Travel and Tour
01.2015 - 01.2017
- Handled client calls and inquiries.
- Scheduled appointments and managed client records.
- Supported administrative functions and ensured smooth office operations.
Education
Bachelor of Technology - Secretaryship and Management Studies
Accra Technical University
Higher National Diploma (HND) - Secretaryship and Management Studies
Accra Technical University
West African Senior School Certificate Examination (WASSCE) -
Akim Swedru Senior High School
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent interpersonal and communication skills
- Strong organizational and multitasking abilities
- Proven customer service and client relationship management experience
- Research and presentation skills
- High level of adaptability and eagerness to learn
Personal Information
- Nationality: Ghanaian
- Marital Status: Single
Languages
- Ewe
- Ga
- Twi
- English
- Ewe
- Ga
- Twi
Professional References
- Mrs. Lilian Baeka, Regional Coordinating Director, Greater Accra Regional Coordinating Council, 0243343747, ibaeka@hotmail.com
- Mr. Brian Tsikpor, Principal Development Planning Officer, Office of the Head of the Local Government Service, 0243284483, briantsikpor@lgs.gov.gh
- Mr. Richard Mingle, Customer Experience Supervisor, Access Bank Ghana PLC, 0277318990, mingleri@accessbankplc.com
Timeline
Bank Teller
ACCESS BANK
01.2026 - Current
Customer Experience Specialist
Access Bank Ghana PLC
01.2023 - 12.2025
National Service Personnel
Office of the Head of the Local Government Service
01.2022 - 01.2023
Teacher
St. Joseph Preparatory & JHS
01.2018 - 01.2019
Receptionist
Kikwor Hotel and Restaurant
01.2017 - 01.2018
Secretary
DE Secrete Travel and Tour
01.2015 - 01.2017
Bachelor of Technology - Secretaryship and Management Studies
Accra Technical University
Higher National Diploma (HND) - Secretaryship and Management Studies
Accra Technical University
West African Senior School Certificate Examination (WASSCE) -
Akim Swedru Senior High School