JOSEPHINE WERMUEH APEYUSI
ACCESS BANK GHANA PLC
Accra
4
Languages
12
years of professional experience
Customer operations and financial-services professional with over three years of banking experience spanning customer experience, transaction processing, account onboarding, complaint resolution, cash handling and daily reconciliation. Experienced in maintaining accurate customer and transaction records, working across internal teams to resolve service issues, supporting client retention and identifying cross-selling opportunities. Brings strong attention to detail, stakeholder communication, Microsoft Office capability and a disciplined approach to operational controls and service delivery. Seeking to transfer this banking and customer-operations experience into a commercial operations role within the telecommunications sector.
Work History
Bank Teller
7 Months- Processed high-volume customer transactions accurately and efficiently, applying banking procedures and controls while maintaining strong service standards.
- Performed daily cash balancing and reconciliations, maintaining accurate cash levels and supporting the integrity of transaction records.
- Responded to account and transaction enquiries, investigated routine discrepancies and provided timely customer support.
- Maintained accurate transaction documentation and supported compliance with established banking procedures.
- Built positive customer relationships through professional service and prompt resolution of transactional issues.
Customer Experience Specialist
2 Years 11 Months- Managed onboarding for individual and corporate customers, facilitating account-opening processes and maintaining accurate customer records.
- Handled and resolved customer complaints through the CRM system, coordinating with relevant internal teams to drive timely resolution.
- Generated customer statements and supported account enquiries, ensuring information provided to customers was accurate and timely.
- Issued instant Visa debit cards and supported customers with banking products and service requests.
- Conducted customer satisfaction surveys and captured feedback to identify opportunities for service improvement.
- Collaborated across internal teams to improve service delivery and ensure customer issues were appropriately escalated and resolved.
- Identified cross-selling and upselling opportunities based on customer needs while supporting relationship retention.
- Maintained complete records of customer interactions and transactions in line with standard operating procedures.
National Service Personnel
1 Year- Provided administrative and client support in line with organisational standards, serving as a liaison between clients and the organisation.
- Managed client databases, appointments and document filing systems, helping maintain accurate and accessible records.
- Processed maintenance requests and followed up with relevant teams to support timely resolution of internal and external service issues.
Teacher
1 Year- Planned and delivered lessons for Primary 1–3 pupils and monitored individual performance.
- Applied classroom management and communication skills to support learning outcomes.
Receptionist
1 Year- Managed guest bookings, calls and enquiries while providing front-line customer service and administrative support.
- Responded to guest concerns and supported management with clerical duties.
Secretary
2 Years- Handled client calls and enquiries, scheduled appointments and maintained client records.
- Supported day-to-day administrative activities to ensure smooth office operations.
Education
Bachelor of Technology - Secretarial and Management Studies
Higher National Diploma (HND) - Secretarial and Management Studies
West African Senior School Certificate Examination (WASSCE)
Skills
Customer Account Management
Transaction Processing
Cash & Daily Reconciliation
CRM & Complaint Resolution
Customer Onboarding
Operational Controls & SOP Compliance
Customer Records & Data Accuracy
Cross-selling & Upselling
Customer Satisfaction Analysis
Internal Stakeholder Collaboration
Microsoft Excel
Word & PowerPoint
Reporting & Presentation
Personal Information
Title: Customer Operations | Reconciliation | Reporting | Financial Services
LANGUAGES
English
Ewe
Ga
Twi
References
Available on request.
Timeline
Bank Teller
ACCESS BANK GHANA PLC
01.2026 - 08.2026Read More
Customer Experience Specialist
ACCESS BANK GHANA PLC
01.2023 - 12.2025Read More
National Service Personnel
OFFICE OF THE HEAD OF THE LOCAL GOVERNMENT SERVICE
01.2022 - 01.2023Read More
Teacher
ST. JOSEPH PREPARATORY & JHS
01.2018 - 01.2019Read More
Receptionist
KIKWOR HOTEL AND RESTAURANT
01.2017 - 01.2018Read More
Secretary
DE SECRETE TRAVEL AND TOUR
01.2015 - 01.2017Read More
Akim Swedru Senior High School
West African Senior School Certificate Examination (WASSCE)
Read More
Accra Technical University
Higher National Diploma (HND) from Secretarial and Management Studies
Read More
Accra Technical University
Bachelor of Technology from Secretarial and Management Studies
Read More