Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Work Availability
Timeline
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Josephine Sakyi

Josephine Sakyi

Accra-Achimota,Accra

Summary

CAREER STATEMENT : Strategic thinker and problem solver with background in administration, marketing, customer service, team management, time management, human resource etc. Committed to driving organizational growth and efficiency through innovative solutions and collaborative teamwork. Seeking a challenging role where i can apply my expertise and drive meaningful change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Market Lead Officer

TNYOU Fitness
Accra, Greater Accra
04.2023 - Current
  • *Strategic Planning:* Develop and execute strategies to drive growth and profitability within the virtual market.

    *Team Management:* Oversee and manage a team of virtual market specialists or analysts, ensuring they are aligned with company objectives and performing effectively.

    *Market Analysis:* Conduct market research and analysis to identify trends, opportunities, and threats within the virtual market space.

    *Vendor Management:* Establish and maintain relationships with virtual market vendors, negotiating contracts, terms, and pricing to ensure favorable outcomes for the company.

    *Product Development:* Collaborate with product teams to identify and develop virtual market-specific products or services to meet customer needs.

    *Marketing and Promotion:* Develop marketing campaigns and promotional activities to increase awareness and drive traffic to the virtual market platform.

    *Customer Engagement:* Implement strategies to enhance customer engagement and satisfaction within the virtual market, including feedback collection and resolution of issues.

    *Performance Tracking:* Monitor and analyze key performance metrics to assess the effectiveness of virtual market initiatives and make data-driven decisions for improvement.



    *Collaboration:* Work cross-functionally with other departments and companies

HUMAN RESOURCE ASSISTANT

IPT POWERTECH GROUP
01.2022 - 05.2023
  • Screened applicant resumes and coordinated both phone and in-person interviews both fixed and permanent employees
  • Delivered friendly assistance with new hires throughout interviewing and hiring process
  • Organized new employee orientation schedules for new hires
  • Filed paperwork, sorted, and delivered mail and maintained office organization
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
  • Coordinated itineraries and scheduled appointments for human resources staff
  • Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration
  • Created and completed personnel action forms for hires, terminations, title changes and terminations
  • Administered compensation, benefits, and performance management systems at direction of supervisor
  • Coordinated employee training programs to improve productivity and performance
  • Applied mediation and collaboration to successfully resolve employee complaints and grievances
  • Conducted exit interviews with terminated employees
  • Updated and maintained employee attendance records
  • Responded to employee inquiries regarding benefits and other HR topics
  • Participated in job fairs to recruit new talent
  • Aided staff with employee performance review paperwork and documentation
  • Set up orientations and initial training for new employees

FRONT DESK & DMINISTRATIVE ASSISTANT

POWERTECH GROUP
01.2015 - 01.2020
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Answered multi-line phone system and transferred callers to appropriate department or staff member
  • Collected room deposits, fees, and payments
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Completed data entry and filing to keep records updated for easy retrieval
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments
  • Maintained confidentiality of sensitive data to protect customer and business information
  • Entered and updated sensitive customer information during check-ins and room changes
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
  • Completed all tasks in compliance with company policies and procedures
  • Scheduled, coordinated and confirmed appointments and meetings
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Routed incoming mail and messages to relevant personnel without delay
  • Scheduled office meetings and client appointments for staff teams
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
  • Resolved customer problems and complaints
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages
  • Handled assignments independently with good judgement and critical thinking skills
  • Monitored and screened visitors to verify accessibility to inter-office personnel

Education

SPHRI - Management

HR Certificate Centre
Airport
11.2018

BBA - Management

Ghana Communication Technology University
Tesano-Abeka
10.2018

Skills

*Marketing Lead Officer:*
- Marketing Strategy Development
- Social Media Management
- Content Creation
- Market Research and Analysis
- Brand Management
- Project Management

*HR Assistant:*
- Recruitment
- Employee Records Management
- Data Entry
- Communication with Candidates and Employees
- Training Program Support
- Confidentiality

*Front Desk Executive:*
- Customer Service
- Communication Skills
- Multitasking
- Organizational Skills
- Time Management
- Attention to Detail

Additional Information

  • ACOMPLISHMENTS Successfully assisted in convincing/transferring over 100 outsourced employees under and HR Service provider to join our company directly, saving the company a substantial amount off our service provider fees Successfully on-boarded over 200 new employees, in collaboration with the project, procurement and finance teams Assisted my department noticed falsification of overtime hours by project employees and saved our company about GHS 209,539.32 in extra -cost

Certification

Completion of National Mentorship Course, . Human Resource Mentorship Program by HR Certificate office - March 2023

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Market Lead Officer

TNYOU Fitness
04.2023 - Current

HUMAN RESOURCE ASSISTANT

IPT POWERTECH GROUP
01.2022 - 05.2023

FRONT DESK & DMINISTRATIVE ASSISTANT

POWERTECH GROUP
01.2015 - 01.2020

SPHRI - Management

HR Certificate Centre

BBA - Management

Ghana Communication Technology University

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Josephine Sakyi