Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Josephine Quartey

Josephine Quartey

Accra

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling intricate customer support issues.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

LADYONEYARD Beauty Spa
Accra
01.2021 - Current
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.

Administrative Officer

CR-Network Ghana
Accra
03.2014 - 04.2020
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Ensured compliance with all organizational policies and procedures relating to administrative operations.
  • Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.
  • Planned staff and training meetings and scheduled conference rooms.

Pupil Teacher

Princess Diana Memorial School
Accra
01.2012 - 02.2014
  • Created an inviting learning environment through effective classroom management techniques.
  • Assisted in creating a positive school climate by modeling appropriate behavior for students.
  • Supported special needs students by providing additional resources for their success.
  • Supervised lunchroom duties including cafeteria clean up after meals.
  • Engaged families in their children's education through communication initiatives like parent-teacher meetings.
  • Facilitated small group discussions and activities designed to promote critical thinking skills.
  • Led classroom instruction by delivering engaging lessons based on approved curriculum materials.
  • Utilized technology such as computers or tablets as part of instructional delivery.

Education

Higer National Diploma (HND) - Fashion Design And Textiles Studies

Kumasi Technical University
Kumasi, Ghana
05-2010

Diploma - Cosmetology

FC Beauty College
Accra, Ghana
11-2006

Senior High School Certificate - Visual Arts

St Louis Senior High School
Kumasi, Ghana
06-2004

Skills

  • Customer Relationship Management (CRM)
  • Relationship Building
  • Time Management
  • Customer Retention
  • Problem-Solving
  • Sales Proficiency
  • Marketing Savvy
  • Meticulous Attention to Detail
  • Cash Handling
  • Customer Service

Languages

Ga
First Language
English
Proficient (C2)
C2
TWi
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Customer Service Manager

LADYONEYARD Beauty Spa
01.2021 - Current

Administrative Officer

CR-Network Ghana
03.2014 - 04.2020

Pupil Teacher

Princess Diana Memorial School
01.2012 - 02.2014

Higer National Diploma (HND) - Fashion Design And Textiles Studies

Kumasi Technical University

Diploma - Cosmetology

FC Beauty College

Senior High School Certificate - Visual Arts

St Louis Senior High School

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Josephine Quartey