Josephine Osei
Dubai
Summary
Dedicated Customer Service Representative with 2+ years of experience handling customer inquiries, resolving complaints, and providing high-quality support in fast-paced call center and retail environments. Skilled in communication, conflict resolution. Recognized for maintaining customer satisfaction and exceeding service targets
Overview
2024
2024
years of professional experience
2015
2015
years of post-secondary education
Work History
Security Guard
Spark Security
Dubai
12.2021 - 12.2023
- Maintained accurate logs of daily activities and incidents for record-keeping.
- Provided exceptional customer service to visitors while maintaining security protocols.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Issued visitor badges and access cards to authorized personnel.
- Monitored premises to ensure safety and prevent unauthorized access.
Customer Service
Altayer Real Estate
Dubai
07.2019 - 08.2021
- Assisted clients with inquiries about property listings and services.
- Resolved customer issues through effective communication and problem-solving skills.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered phones promptly and provided excellent customer service.
- Documented customer service requests and resolutions as needed.
Customer Service Representative
The Retreat Palm Hotel Dubai MGallery by Sofitel
Dubai
- Provided information about hotel services and local attractions to enhance guest experience.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Sira Certificate -
Security Industry Regulation Agency, Dubai
11.2020 - 11.2020
Certificate - Nurse Assistant
Brekum College of Nursing And Midwifery, Ghana
05.2014 - 03.2016
Boa Amponsah Senior High School
Ghana Skills
- Data entry accuracy
- Problem solving
- Time management
- Effective communication
- Customer relations
- Adaptability and flexibility
- Paperwork processing
- Complaint handling
- Strong teamwork
- Order processing
- Positive and professional
Languages
English
First Language
Timeline
Security Guard
Spark Security
12.2021 - 12.2023
Sira Certificate -
Security Industry Regulation Agency, Dubai
11.2020 - 11.2020
Customer Service
Altayer Real Estate
07.2019 - 08.2021
Certificate - Nurse Assistant
Brekum College of Nursing And Midwifery, Ghana
05.2014 - 03.2016
Customer Service Representative
The Retreat Palm Hotel Dubai MGallery by Sofitel
Boa Amponsah Senior High School