Josephine Obeng
Sogakope
Summary
Adept Mental Health Nurse possessing in-depth knowledge of principles, methods, and procedures for diagnosis and treatment. Responsible self-starter who communicates well and is dedicated to improving the well-being of clients. Comfortable working autonomously or in a team-based setting. Patient-oriented Nurse with Number years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Area of expertise specialty. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mental Health Nurse
Kponu Katamanso Municipal Health Directorate
02.2020 - Current
- Assist in developing appropriate treatment and rehabilitation plans for duly diagnosed clients
- Help diagnose mental health, emotional, and substance abuse disorders
- Execute appropriate risk-assessment and mitigation strategies
- Administer medication to patients presenting serious risk of danger to themselves and others
- Building relationships with, reassuring, listening to and talking to clients
- Visiting clients at home
- Giving advice and arranging support for clients, relatives and carers
- Liaising with doctors, social workers and other professionals
- Accessing treatment success at case conferences and meetings
- Encouraging clients to take part in therapeutic activities such as art and role play
- Combating stigma and helping clients and their families manage it.
- Participated in ongoing professional development opportunities such as workshops, seminars, conferences related to mental health nursing best practices.
- Educated patients and families on mental health conditions, treatments, coping strategies, and available resources.
- Developed strong rapport with patients, fostering trust and open communication essential for effective treatment plans.
- Advocated for patient rights and maintained a safe, therapeutic environment conducive to healing and recovery.
- Collaborated with multidisciplinary teams to create holistic and integrated mental health care for patients.
- Conducted crisis interventions and de-escalation techniques to ensure patient safety during high-risk situations.
- Administered psychotropic medications according to established protocols while closely monitoring side effects and efficacy.
- Enhanced quality of care for patients through continuous assessment, monitoring, and adjustment of treatment plans.
- Delivered compassionate care to diverse populations including children, adolescents, adults, seniors, veterans, LGBTQ+ individuals experiencing a range of mental health issues.
- Implemented evidence-based interventions that improved overall client well-being while adhering to ethical guidelines.
- Facilitated group therapy sessions addressing various topics such as stress management, emotion regulation, interpersonal relationships, and relapse prevention.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs.
- Collaborated with community organizations to provide outreach services, increasing access to mental health resources for underserved populations.
- Maintained accurate documentation of patient progress, treatment plans, and medical histories in compliance with regulatory standards.
- Reduced hospital readmission rates by providing thorough discharge planning and follow-up support for patients transitioning to community-based services.
- Served as a preceptor for new hires or nursing students ensuring proper orientation into the role of Mental Health Nurse within the clinical setting.
- Assessed patients' physical and mental status by analyzing complaints and symptoms.
- Performed frequent ongoing assessments of patients' status to address changes.
- Created and implemented group therapies and programs to help patients improve or regain coping abilities.
- Educated patients and family members about medical conditions and mental health, medications, treatments and preventive measures.
- Evaluated, ordered and interpreted psychological evaluations and basic lab tests to assess and identify patients' conditions.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Recorded details regarding therapies to keep patient charts updated.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Evaluated patient histories, complaints, and current symptoms.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Monitored patient reactions after administering medications and IV therapies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Nurse Receptionist
INTERNATIONAL SOS AFRICA REGION (NEW MOUNT AKYEM CLINIC)
01.2019 - 01.2020
- Checking of patients vital signs
- Occupational health examination for employees at the mine site
- Assisting OH Nurse in doing periodic medicals for the miners
- Health Screening of food handlers at the mine site
- Vaccination of miner‘s and food handlers at the mine site.
- Improved communication between patients and healthcare providers by effectively conveying messages, test results, and prescription instructions.
- Enhanced patient satisfaction by providing efficient and professional front desk support, including appointment scheduling and phone triage.
- Contributed to a positive work environment by collaborating closely with colleagues and maintaining open lines of communication with management regarding areas for improvement.
- Streamlined office procedures for increased efficiency by organizing patient records and maintaining accurate documentation of patient information.
- Managed high call volumes effectively by utilizing strong multitasking skills to answer phones, direct calls, and take messages without compromising quality of service provided to patients in person.
- Assisted in reducing no-show rates for appointments by sending appointment reminders via phone, email, or text message according to patient preferences.
- Supported overall clinic workflow by assisting nursing staff with tasks such as checking vitals or collecting specimens when necessary during peak hours or staff shortages.
- Contributed to a welcoming atmosphere in the waiting area by maintaining cleanliness, ensuring comfortable seating, and offering refreshments when appropriate.
- Facilitated seamless coordination of care by verifying insurance coverage, obtaining referrals, and processing payments as needed.
- Enhanced patient experience by providing clear directions to exam rooms or other areas of the facility, as well as assisting in wheelchair transport when necessary.
- Assisted in improving overall clinic operations through regular collaboration with other receptionists, nurses, and administrative personnel on process improvements.
- Maintained patient confidentiality at all times while handling sensitive health information according to HIPAA regulations.
- Reduced wait times for patients by efficiently managing check-in/check-out processes and coordinating with nursing staff on room availability.
- Strengthened relationships between patients and healthcare providers by actively addressing concerns or questions regarding treatment plans or billing issues.
- Supported patients during registration process, ensuring all required forms were completed accurately and efficiently while answering any questions they may have had about the clinic''s policies or procedures.
- Served as a trusted resource for patients seeking information about vaccinations, health screenings, preventative care measures, or other topics relevant to their visit.
- Provided compassionate assistance to patients experiencing emotional distress or seeking additional support services within the healthcare facility.
- Helped manage inventory levels for essential medical supplies within the reception area to ensure adequate stock was available for daily use.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Supported office staff and operational requirements with administrative tasks.
- Invoiced patients accurately in line with charging guidelines.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Assisted with medical coding and billing tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Rotation Nurse (Orientation)
Birim North District hospital (New Abirim, Ghana)
04.2018 - 04.2019
- Efficiently gathered information from families and patients to help develop treatment plans
- Documented all patient information including service plans, treatment reports, and progress notes
- Worked with parents, family and teachers to implement consistent behaviour therapy techniques
- Conducted outreach, advocacy, and rehabilitative services for regular cases and crisis intervention
- Noted patient physical condition, vital signs, daily routine, and medication schedule in the urgent care department during serious illness
- Responded to emergency situations where patients are in life-threatening conditions by following the correct procedure and maintaining effective demeanor
- Provided nursing care for pregnant patients
- Performed patient examinations and answered all patient queries promptly
- Provided coaching and emotional support to patients at all stages of the delivery process
- Post and pre-test Counseling of clients
- Serving of ARVs Medications
- Education on Disease condition
- Documented all Client informations including services plans, treatments, report, and progress notes
- Home Visits.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Assisted patients in performance of routine recovery and mobility exercises, providing support when getting in and out of bed as well as walking and stretching.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Met with and patients to discuss and distribute information on health maintenance and disease prevention.
- Educated patients and families on diagnosis, neurological conditions and processes, treatments and expected outcomes.
- Developed individualized care plans tailored to diverse patient populations with varied medical conditions.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Evaluated charting procedures for adherence to best practices.
- Prepared and sanitized rooms before surgical procedures and assisted surgeons during operations with medical equipment.
- Contributed to cost-saving initiatives by identifying areas for waste reduction without compromising patient care quality.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Organized and managed care of patients undergoing various therapies and procedures.
- Audited charts and reviewed clinical documents to verify accuracy.
- Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, technicians, and unit clerks.
- Monitored patient reactions after administering medications and IV therapies.
- Evaluated patient histories, complaints, and current symptoms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Education
Diploma In Registered Mental Health Nursing - Psychiatric Nursing
ANKAFUL NURSES TRAINING COLLEGE
Cape Coast. Central Region Of Ghana 08.2017
GENERAL SCIENCE - General Science
OBUASI SENIOR HIGH SCHOOL
Obuasi01.2012
Skills
- Acute and chronic illnesses
- Mental health care understanding
- Patient education
- Safety-minded
- Documentation
- Emergency response
- Data collection
- Assessments and planning
- Compassionate care
- Superior communication skills
- De-Escalation Techniques
- Psychoeducation Delivery
- Therapeutic Relationship
- Clinical Documentation
- Health Promotion
- Suicide Prevention
- Self-Care Promotion
- Recovery planning
- Clinical Quality Improvement
- Empathy Development
- Patient Health Education
- Clinical Supervision
- Multidisciplinary Collaboration
- Assertiveness Training
- Mental Health Law
- Psychiatric Medication
- Counseling
- Pain Management
- Mental health counseling
- Family Support
- Medication Administration
- Behavioral Management
- Group therapy facilitation
- Records Maintenance
- Patient Care Oversight
- Intake and discharge
- Unit Administration
- Infection Control
- Medical Recordkeeping
- Needs Assessment
- Test Interpretations
- Medication and IV administration
- Compassionate and Caring
- Critical Thinking
- Decision-Making
- Patient and family advocacy
- Patient Care Assessment
- Monitoring Vital Signs
- Blood Draw and Sample Collection
- Vitals monitoring
- Wound Care
- Collecting vitals
- First Aid
- Immunizations and Vaccinations
- Sanitation
- Instrument Sterilization
- Nursing Performance Assessment
- Preventive Healthcare
- Diet and Nutrition
- Preventive health
- Treatment Preparation
- Procedure Room Preparation
- Home care
- Chronic Disease Management
Certification
- Registered Mental Nurse, 18JO28919403
- West African Senior School Certificate Examination (WASSCE) Certificate
References
REFERENCE WILL BE PROVIDED UPON REQUEST
Timeline
Mental Health Nurse
Kponu Katamanso Municipal Health Directorate
02.2020 - Current
Nurse Receptionist
INTERNATIONAL SOS AFRICA REGION (NEW MOUNT AKYEM CLINIC)
01.2019 - 01.2020
Rotation Nurse (Orientation)
Birim North District hospital (New Abirim, Ghana)
04.2018 - 04.2019
Diploma In Registered Mental Health Nursing - Psychiatric Nursing
ANKAFUL NURSES TRAINING COLLEGE
GENERAL SCIENCE - General Science
OBUASI SENIOR HIGH SCHOOL
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