Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Languages
Personal Information
Timeline
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Josephine Annan Novak

Agona Swedru

Summary

Dynamic hospitality professional with a proven track record at St Pierre Park Hotel, recognized as Employee of the Month. Adept at delivering exceptional customer service and maintaining high standards in food production and guest relations. Strong communicator and quick learner, committed to enhancing guest experiences and supporting team success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Food Production Assistant

Windy Bay Restaurant
Winneba
02.2019 - 01.2022

Waitress & Housekeeper

St Pierre Park Hotel
St Peter Port
01.2019 - 01.2022
  • Greeting and seating guests with professionalism
  • Taking and serving food & beverage orders
  • Providing excellent customer service
  • Handling payments and processing transactions
  • Supporting conference and banquet services
  • Maintaining tables and dining areas
  • Complying with health & safety standards
  • Upselling food and drink items
  • Delivering room service
  • Cleaning guest rooms and public areas
  • Maintaining poolside, spa, and gym facilities
  • Ensuring guest lounge cleanliness
  • Supporting room service operations
  • Managing guest amenities and supplies
  • Rohais, St Peter Port, Guernsey, UK
  • Employee of the Month, St Pierre Park Hotel

Education

HND - Hotel, Catering, and Institutional Management

Kumasi Technical University
01.2018

WASSCE Certificate -

SDA Senior High School
Swedru
01.2015

BECE Certificate -

Methodist Junior High School
Swedru
01.2012

Skills

  • Excellent Communication & Interpersonal Skills
  • Strong Customer Service Orientation
  • Teamwork & Collaboration
  • Quick Learner & Adaptable
  • Punctual & Reliable
  • Calm Under Pressure
  • Motivated Self-Starter
  • Versatile in Hospitality Operations

Certification

  • Diploma in Food & Beverage, 2022-2025
  • Food Service & Hygiene, 2022-2025
  • First Aid Qualification, 2022-2025
  • Allergens Awareness, 2022-2025
  • Disability Awareness, 2022-2025
  • Introduction to Health & Safety, 2022-2025
  • Anti-Modern Slavery Awareness, 2022-2025
  • Housekeeping Certification, 2022-2025
  • Diversity, Equity & Inclusion, 2022-2025
  • COVID-19 Cleaning & Hygiene, 2022-2025
  • Health & Safety Levels 1 & 2, 2022-2025
  • Working with Hazardous Substances, 2022-2025
  • Fire Safety Awareness, 2022-2025

Awards

Employee of the Month, St Pierre Park Hotel

References

  • Sunil Michael, Head Housekeeper, +44 7797 965 949
  • Ms. Laila Poland, Head Housekeeper, +44 7522 165 422
  • Mr. Wycliffe Adem, Food & Beverage Operations Manager, +44 7839 147 143
  • Mr. Gul Ahmed, Restaurant & Bar Manager, +44 7839 205 999

Languages

English, Proficient

Personal Information

  • Hobbies: Makeup and Beauty arts,Traveling, Photography, Making Friends, Listening to Music
  • Date of Birth: 10/19/94

Timeline

Food Production Assistant

Windy Bay Restaurant
02.2019 - 01.2022

Waitress & Housekeeper

St Pierre Park Hotel
01.2019 - 01.2022

HND - Hotel, Catering, and Institutional Management

Kumasi Technical University

WASSCE Certificate -

SDA Senior High School

BECE Certificate -

Methodist Junior High School
Josephine Annan Novak