Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Eshun Armoo

Takoradi

Summary

Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Logistics Manager

Licvem Shipping & Trading
04.2016 - 04.2021
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Directed shipping and receiving of wide range of products daily.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Kept corporate departments and customers updated on critical shipments.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Managed logistics budgets and forecasting to achieve cost-effective operations.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Conducted research to address shipping errors and packaging mistakes.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Collaborated with manufacturing and supply chain management.
  • Coordinated dispatching of Number drivers to accomplish daily delivery requirements.

Head of Clearing Department/Transport Assistance

Greenline Logistics
11.2012 - 04.2016
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept accurate records to document customer service actions and discussions.
  • Generated customer satisfaction surveys to analyze results into action plans.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Created and reviewed invoices to confirm accuracy.
  • In charge of planning and carrying out challenging transportation method
  • Fueling the trucks /issuing waybills
  • In charge of roadworthy/insurance and license paper works

Operations Supervisor

Adu Max Company Ltd
12.2006 - 02.2012
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Delivery Clerk

Adjabu Brothers
07.2006 - 12.2006


  • Prepared accurate cost estimates for international shipments to provide clients with exact fees and information
  • Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.

Education

Certificate - Oil And Gas

Ghana Institute of Freight Forwarders
Takoradi
2013

Diploma - Freight Forwarder And Sales Management

Institute of Export And Shipping Management
Takoradi
2006

SSS Certificate -

St Mary's Boys Secondary School
Apowa
2004

Skills

  • Shipment tracing
  • Billing management
  • Paperwork preparation
  • Dependable and Responsible
  • Active Listening
  • Flexible and Adaptable
  • Teambuilding
  • Price quoting

Timeline

Logistics Manager

Licvem Shipping & Trading
04.2016 - 04.2021

Head of Clearing Department/Transport Assistance

Greenline Logistics
11.2012 - 04.2016

Operations Supervisor

Adu Max Company Ltd
12.2006 - 02.2012

Delivery Clerk

Adjabu Brothers
07.2006 - 12.2006

Certificate - Oil And Gas

Ghana Institute of Freight Forwarders

Diploma - Freight Forwarder And Sales Management

Institute of Export And Shipping Management

SSS Certificate -

St Mary's Boys Secondary School

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Joseph Eshun Armoo