A multi-skilled IT professional with good all-round leadership skills and technical expertise. Very capable with well proven ability to ensure the smooth running of an IT infrastructure, systems and services to improve the efficiency, performance and to strengthen the competitive position of a company. Extensive practical knowledge of IT systems including Data center and Disaster recovery infrastructure; hardware and network systems; software and database management systems; and system security and intrusion detection technologies.
Hi, I’m
JOSEPH ATO HAIZEL
IT ENGINEER
AHANTA WEST MUNICIPALITY,Western Region
Summary
Overview
16
years of professional experience
Work History
AHANTAMAN RURAL BANK LTD
HEAD OF IT
09.2014 - Current
Job overview
- Succeeded in reducing Mean Time To Repair (MTTR) Servers and workstations by 60%. Achieved by training and building the capacity of internal IT engineers to handle such tasks.
- Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
- Reduced downtime and improved overall system performance by proactively addressing potential issues with network maintenance.
- Implemented cybersecurity measures to protect sensitive company data and maintain compliance with industry standards.
- Managed a team of IT professionals, providing mentorship and guidance to boost productivity and ensure project success.
- Spearheaded the development and implementation of innovative software solutions, resulting in increased operational efficiency.
- Collaborated with cross-functional teams to provide optimal technology support for various departments within the company.
- Established IT policies and procedures, fostering a secure and efficient work environment for all employees.
- Developed comprehensive disaster recovery plans, ensuring business continuity in case of unforeseen events or emergencies.
- Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.
- Oversaw budget management for the IT department, allocating resources effectively while minimizing costs where possible.
AHANTAMAN RURAL BANK PLC
IT SUPPORT ENGINEER
09.2008 - 09.2014
Job overview
- Managed approximately 30 helpdesk incidents per day
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Collaborated with supervisors to escalate and address user inquiries or technical issues.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and implemented preventive maintenance procedures.
Education
BCS, The Chartered Institute For ITSwindon, UK
BCS LEVEL 6, PROFESSIONAL GRADUATE DIPLOMA from INFORMATION TECHNOLOGY
06.2014
University Overview
INSTITUTE FOR THE MANAGEMENT OF INFORMATION SYSTEMS (IMIS)UK
HIGHER DIPLOMA from INFORMATION SYSTEMS MANAGEMENT
08.2006
University Overview
INSTITUTE FOR THE MANAGEMENT OF INFORMATION SYSTEMS (IMIS)UK
DIPLOMA from INFORMATION SYSTEMS MANAGEMENT
02.2004
University Overview
Skills
- Disaster Recovery
- Business Analysis
- IT risk management
- Technical Support Management
- Information Security
- Network Administration
CORE COMPETENCIES
- Microsoft windows Server (Active directory)
- Microsoft SQL Server
- Virtualization ( Microsoft Hyper-v, Virtual Box, Vmware Workstation and Esxi)
- Microsoft windows 10, windows 8, windows 7, windows vista and windows XP operating systems
- PfSense Unified Threat Management System
APPLICATIONS
Accomplishments
Accomplishments
- Supervised a team of IT professionals to design and implement Wide Area Network (WAN) infrastructure for a Ghanaian community Bank to interconnects the head office to all its twenty-one Branches.
- Designed and installed the Local Area Network (LAN) for Fifteen (15) branches of a community Bank in Ghana.
- Designed and setup a Data Center and two Disaster Recovery (DR) Sites for a community Bank in Ghana.
- Supervised a project in 2018, to implement a Banking Application Software for a community Bank in Ghana.
- Designed and implemented a cost effective network security infrastructure for a Ghanaian community Bank.
Affiliations
Affiliations
- Member, British Computer Society (The Chartered Institute for IT), 2014 to Current
Availability
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsFlexible work hoursPersonal development programsWork from home optionTimeline
HEAD OF IT
AHANTAMAN RURAL BANK LTD
09.2014 - Current
IT SUPPORT ENGINEER
AHANTAMAN RURAL BANK PLC
09.2008 - 09.2014
BCS, The Chartered Institute For IT
BCS LEVEL 6, PROFESSIONAL GRADUATE DIPLOMA from INFORMATION TECHNOLOGY
INSTITUTE FOR THE MANAGEMENT OF INFORMATION SYSTEMS (IMIS)
HIGHER DIPLOMA from INFORMATION SYSTEMS MANAGEMENT
INSTITUTE FOR THE MANAGEMENT OF INFORMATION SYSTEMS (IMIS)
DIPLOMA from INFORMATION SYSTEMS MANAGEMENT
Watching documentaries, Playing and Watching Football, Site seeing
Watching documentaries, Playing and Watching Football, Site seeing
Site seeing
Watching documentaries,
Playing and Watching Football,
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