JOSEPH ABBEY MENSAH
ACCRA,GHANA
Summary
It is my wish to come on board with strong leadership and strategic planning capabilities. I have knowledge about enhancing productivity, fostering team collaboration in work environments, and driving continuous improvement. Ready to use and enhance communication, problem-solving, and decision-making skills.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work history
General manager
American Airlines
Accra, Ghana
06.2014 - 10.2019
- Ensured staff are compliant with company regulations at all times.
- Streamlined communication processes for improved team collaboration.
- Achieved customer satisfaction with regular staff training abroad.
- Emphasis placed on high-performance culture and positive work environment resulting in increased productivity.
- Collaborated effectively with codeshare partner British Airways which led to increase in revenue.
- Developed yearly business plans based on format provided by American Airlines.
- Providing daily and monthly sales and marketing report through SalesHub.
Supervisor
American Airlines
ACCRA, ghana
10.1996 - 05.2013
- In charge sales and ticketing team in Ghana, Togo and Benin.
- Providing daily sales report to the accounting department.
- Ensured smooth working culture within the office thereby maintaining company standards.
- Implemented company policies effectively, maintained high standards of service delivery.
- Provide monthly report pertaining to market trends in our region to office in London, UK.
- Bi-monthly visits to Togo and Benin to evaluate
- Monthly discussion on market share by conference call with office in London, UK
Senior Sales Officer
B.Baldi Consultancy Ltd/Alitalia
ACCRA, Ghana
05.1996 - 09.1996
- Nurtured and moved the clientele base i had built over the years to new company
- Handled corporate accounts and a few walk-in clients
- Part of sales team to introduce products to help penetrate the market with Alitalia's second coming into Ghana
Supervisor
Expertravel and Tours Ltd
Accra, Ghana
10.1988 - 04.1994
- Oversaw the day to day sales of Tickets
- Monitor sales team and motivate them achieve set targets
- Reconcile with the accounts department cash received and invoices issued against tickets issued
- Saw to the replenishment of ticket stock by the airlines
- Assign work load to the sales and ticketing team
- Prepare sales report on daily basis
Education
Sales Hub - Sales and Marketing
American Airlines Training Centre (UK)
United Kingdom 03.2015 - 05.2015
Advanced Diploma in Logistics and Transport - Logistics and Transport
The chartered Institute of Logistics and Transport (UK)
United Kingdom 09.2008 - 09.2010
35-hour PMBOK-Based course in Project Management - Project Management
Merjja Technologies
Ghana 08.2007 - 08.2007
Advance Ticketing - Ticketing
American Airlines Flagship University
Dallas, USA 04.1997 - 05.1997
Sales Tools - Sales
American Airlines Flagship University
Dallas, USA 05.1996 - 06.1996
International Reservation Sales Training -
American Airlines Flagship University
Dallas, USA 02.1995 - 03.1995
Ticketing - Ticketing
American Airlines Training Center (UK)
United Kindom 10.1995 - 10.1995
Advanced KLM fares and Ticketing Seminar -
KLM
Accra 12.1993 - 12.1993
KLM Fares and Ticketing Seminar - Ticketing
KLM
Accra 05.1992 - 05.1992
Gabriel Reservation System - System Reservation
Gabriel Extended Travel System
Nairobi, Kenya 05.1989 - 05.1989
Passenger Handling Sales and Reservation - Passenger Handling
Standard Certificate, IATA/UFTAA
Geneva, Switzerland 03.1990 - 09.1991
Passenger Handling - Passenger Handling Sales and Reservation
Ghana Airways Training School
Accra, Ghana 06.1988 - 07.1988
Selling Skills and Customer Services - Sales
Ghana Airways Training School
Accra, Ghana 07.1988 - 07.1988
Skills
I am result oriented hence my leadership competencies are unique I spear headed a team to achieve remarkable feat over many years
Analytical thinking is what i do best in management In situations that are difficult to maneuver, i led my team to success
Negotiation skills are very essential in management I led my team to secure several corporate businesses leading to increased revenue
I am a very good listener I do well at listening to understand the challenges and do well to find solution
Relationship with staff is excellent Empathy is very essential since that helps to understand and know the needs of team members and for that matter staff
Affiliations
- Soccer, Traveling, Reading
Timeline
Sales Hub - Sales and Marketing
American Airlines Training Centre (UK)
03.2015 - 05.2015
General manager
American Airlines
06.2014 - 10.2019
Advanced Diploma in Logistics and Transport - Logistics and Transport
The chartered Institute of Logistics and Transport (UK)
09.2008 - 09.2010
35-hour PMBOK-Based course in Project Management - Project Management
Merjja Technologies
08.2007 - 08.2007
Advance Ticketing - Ticketing
American Airlines Flagship University
04.1997 - 05.1997
Supervisor
American Airlines
10.1996 - 05.2013
Senior Sales Officer
B.Baldi Consultancy Ltd/Alitalia
05.1996 - 09.1996
Sales Tools - Sales
American Airlines Flagship University
05.1996 - 06.1996
Ticketing - Ticketing
American Airlines Training Center (UK)
10.1995 - 10.1995
International Reservation Sales Training -
American Airlines Flagship University
02.1995 - 03.1995
Advanced KLM fares and Ticketing Seminar -
KLM
12.1993 - 12.1993
KLM Fares and Ticketing Seminar - Ticketing
KLM
05.1992 - 05.1992
Passenger Handling Sales and Reservation - Passenger Handling
Standard Certificate, IATA/UFTAA
03.1990 - 09.1991
Gabriel Reservation System - System Reservation
Gabriel Extended Travel System
05.1989 - 05.1989
Supervisor
Expertravel and Tours Ltd
10.1988 - 04.1994
Selling Skills and Customer Services - Sales
Ghana Airways Training School
07.1988 - 07.1988
Passenger Handling - Passenger Handling Sales and Reservation
Ghana Airways Training School
06.1988 - 07.1988