JOSEPH ABBEY MENSAH
ACCRA,GHANA
Summary
It is my wish to come on board with strong leadership and strategic planning capabilities. I have knowledge about enhancing productivity, fostering team collaboration in work environments, and driving continuous improvement. Ready to use and enhance communication, problem-solving, and decision-making skills.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
Work history
General manager
American Airlines
Accra, Ghana
2014.06 - 2019.10
- Ensured staff are compliant with company regulations at all times.
- Streamlined communication processes for improved team collaboration.
- Achieved customer satisfaction with regular staff training abroad.
- Emphasis placed on high-performance culture and positive work environment resulting in increased productivity.
- Collaborated effectively with codeshare partner British Airways which led to increase in revenue.
- Developed yearly business plans based on format provided by American Airlines.
- Providing daily and monthly sales and marketing report through SalesHub.
Supervisor
American Airlines
ACCRA, ghana
1996.10 - 2013.05
- In charge sales and ticketing team in Ghana, Togo and Benin.
- Providing daily sales report to the accounting department.
- Ensured smooth working culture within the office thereby maintaining company standards.
- Implemented company policies effectively, maintained high standards of service delivery.
- Provide monthly report pertaining to market trends in our region to office in London, UK.
- Bi-monthly visits to Togo and Benin to evaluate
- Monthly discussion on market share by conference call with office in London, UK
Senior Sales Officer
B.Baldi Consultancy Ltd/Alitalia
ACCRA, Ghana
1996.05 - 1996.09
- Nurtured and moved the clientele base i had built over the years to new company
- Handled corporate accounts and a few walk-in clients
- Part of sales team to introduce products to help penetrate the market with Alitalia's second coming into Ghana
Supervisor
Expertravel and Tours Ltd
Accra, Ghana
1988.10 - 1994.04
- Oversaw the day to day sales of Tickets
- Monitor sales team and motivate them achieve set targets
- Reconcile with the accounts department cash received and invoices issued against tickets issued
- Saw to the replenishment of ticket stock by the airlines
- Assign work load to the sales and ticketing team
- Prepare sales report on daily basis
Education
Sales Hub - Sales and Marketing
American Airlines Training Centre (UK)
United Kingdom 2015.03 - 2015.05
Advanced Diploma in Logistics and Transport - Logistics and Transport
The chartered Institute of Logistics and Transport (UK)
United Kingdom 2008.09 - 2010.09
35-hour PMBOK-Based course in Project Management - Project Management
Merjja Technologies
Ghana 2007.08 - 2007.08
Advance Ticketing - Ticketing
American Airlines Flagship University
Dallas, USA 1997.04 - 1997.05
Sales Tools - Sales
American Airlines Flagship University
Dallas, USA 1996.05 - 1996.06
International Reservation Sales Training -
American Airlines Flagship University
Dallas, USA 1995.02 - 1995.03
Ticketing - Ticketing
American Airlines Training Center (UK)
United Kindom 1995.10 - 1995.10
Advanced KLM fares and Ticketing Seminar -
KLM
Accra 1993.12 - 1993.12
KLM Fares and Ticketing Seminar - Ticketing
KLM
Accra 1992.05 - 1992.05
Gabriel Reservation System - System Reservation
Gabriel Extended Travel System
Nairobi, Kenya 1989.05 - 1989.05
Passenger Handling Sales and Reservation - Passenger Handling
Standard Certificate, IATA/UFTAA
Geneva, Switzerland 1990.03 - 1991.09
Passenger Handling - Passenger Handling Sales and Reservation
Ghana Airways Training School
Accra, Ghana 1988.06 - 1988.07
Selling Skills and Customer Services - Sales
Ghana Airways Training School
Accra, Ghana 1988.07 - 1988.07
Skills
I am result oriented hence my leadership competencies are unique I spear headed a team to achieve remarkable feat over many years
Analytical thinking is what i do best in management In situations that are difficult to maneuver, i led my team to success
Negotiation skills are very essential in management I led my team to secure several corporate businesses leading to increased revenue
I am a very good listener I do well at listening to understand the challenges and do well to find solution
Relationship with staff is excellent Empathy is very essential since that helps to understand and know the needs of team members and for that matter staff
Affiliations
- Soccer, Traveling, Reading
Timeline
Sales Hub - Sales and Marketing
American Airlines Training Centre (UK)
2015.03 - 2015.05
General manager
American Airlines
2014.06 - 2019.10
Advanced Diploma in Logistics and Transport - Logistics and Transport
The chartered Institute of Logistics and Transport (UK)
2008.09 - 2010.09
35-hour PMBOK-Based course in Project Management - Project Management
Merjja Technologies
2007.08 - 2007.08
Advance Ticketing - Ticketing
American Airlines Flagship University
1997.04 - 1997.05
Supervisor
American Airlines
1996.10 - 2013.05
Senior Sales Officer
B.Baldi Consultancy Ltd/Alitalia
1996.05 - 1996.09
Sales Tools - Sales
American Airlines Flagship University
1996.05 - 1996.06
Ticketing - Ticketing
American Airlines Training Center (UK)
1995.10 - 1995.10
International Reservation Sales Training -
American Airlines Flagship University
1995.02 - 1995.03
Advanced KLM fares and Ticketing Seminar -
KLM
1993.12 - 1993.12
KLM Fares and Ticketing Seminar - Ticketing
KLM
1992.05 - 1992.05
Passenger Handling Sales and Reservation - Passenger Handling
Standard Certificate, IATA/UFTAA
1990.03 - 1991.09
Gabriel Reservation System - System Reservation
Gabriel Extended Travel System
1989.05 - 1989.05
Supervisor
Expertravel and Tours Ltd
1988.10 - 1994.04
Selling Skills and Customer Services - Sales
Ghana Airways Training School
1988.07 - 1988.07
Passenger Handling - Passenger Handling Sales and Reservation
Ghana Airways Training School
1988.06 - 1988.07