Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
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Joseph Tawiah

Kete-Krachi

Summary

Great multitasker and critical thinker with devotion to accuracy and efficiency. Supervises and leads office to maximize and streamline functionality. Efficient professional in financial transaction oversight with strong aptitude for ensuring accuracy and compliance in credit authorizations, checks, and clerical work. Known for productivity and ability to complete tasks swiftly without sacrificing quality. Possess specialized skills in fraud detection, risk assessment, and regulatory compliance management. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex scenarios and maintain high levels of customer satisfaction.

Overview

5
5
years of professional experience

Work History

Credit Officer

GCB Bank Plc
Dzodze
06.2024 - Current
  • Responded promptly and professionally to inquiries from customers regarding their accounts.
  • Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
  • Determined credit approval based on financial standing, credit records and payment history.
  • Double-checked account and application information provided by clients to assist in making accurate credit decisions.
  • Answered incoming inquiries to discuss credit report information with subscribers.
  • Forecasted credit needs and client payment abilities to support accurate and effective decision-making.
  • Monitored customer account activity to identify any potential risks or issues.
  • Assessed risks and application details for clients to compare data against standard loan approval and denial structures, minimizing risk and maximizing business returns.
  • Reviewed credit applications and financial statements to determine customer creditworthiness.

Shop Assistant

Keyeke Supermarket
Kete-Krachi
08.2021 - 06.2024
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Organized supplies and tracked stock levels to maintain inventory records and request reorders.
  • Assisted parts personnel with managing inventory, receiving and stocking.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Received items and orders and checked items for quality and accuracy against documentation.
  • Placed special orders or called other stores to find desired items.
  • Managed inventory levels on the shop floor, ensuring stock is replenished as needed.
  • Handled cash register transactions accurately and efficiently.
  • Conducted inventory counts and audits as scheduled by management.

National Service (Customer Service Representative)

GCB Bank Plc
Jasikan
09.2019 - 09.2020
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

Bachelor of Arts - Anthropology

University of Cape Coast
Cape Coast
09-2019

Skills

  • Loan disbursements
  • Loan request evaluation
  • Sales support
  • Financial statement analysis
  • Creditworthiness determination
  • Complaint resolution
  • Spreadsheets
  • Strong teamwork
  • Critical thinking

Languages

Kaakyi, Twi
First Language
English
Beginner
A1

REFERENCES

  • Mr. Elolo Kwame Ahiahornu (GCB, Retail Sales Manager, Keta (024474006)
  • Mr. Michael Kofitse Beckley (GCB Branch Manager Dzodze) 0243081010, 0596915854
  • Dr. Raymond Kwesi Boasinke (Department of Sociology and Anthropology) University of Cape Coast. (0242635986).
    Email: raymond.boasinke@ucc.edu.gh

Timeline

Credit Officer

GCB Bank Plc
06.2024 - Current

Shop Assistant

Keyeke Supermarket
08.2021 - 06.2024

National Service (Customer Service Representative)

GCB Bank Plc
09.2019 - 09.2020

Bachelor of Arts - Anthropology

University of Cape Coast

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Joseph Tawiah