JOSEPH SAM JAJA
Summary
Results-driven IT Specialist with solid experience in technical support, data analysis, systems troubleshooting, and IT training. Skilled in helping students and professionals build practical competencies in computing, data tools, and problem-solving through clear and personalized instruction. Experienced in supporting organizations with content systems, performance tracking, and digital communication workflows. Strong background in improving operational efficiency, resolving system issues, and developing accurate reports and dashboards using Excel, SPSS, and Power BI.
Overview
4
4
years of professional experience
Work History
IT and Digital Support, Marketing and Communications
West African Women Empowerment Foundation (WAWEF)
06.2025 - Current
- Increased social media following from 13 to 7,013 within one month using data analytics and performance insights.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Designed and tracked content performance metrics (reach, engagement, conversions) to inform strategy.
- Managed a data-driven content calendar aligned with campaign objectives.
- Coordinated and supervised volunteers to improve workflow and communication.
- Delivered data-backed recommendations to strengthen audience engagement and brand visibility.
Freelance Data & IT Tutor
Self-Employed
Online | In-person
11.2024 - Current
- Provided individualized tutoring sessions for students in various IT subjects.
- Evaluated student progress through assessments and provided constructive feedback.
- Developed customized lesson plans tailored to each student's learning style.
- Delivered online and in-person tutoring using adaptive, student-centered teaching methods.
- Guided students in practical use of Excel, SPSS, and Python to strengthen analytical skills and academic performance.
IT Support Specialist
Watersmet
02.2025 - 10.2025
- Analyzed and resolved data and system issues to improve internal workflows by 20%.
- Developed a recommendation system to provide data-driven insights for better client support and decision-making.
- Provided technical support for hardware and software issues across various departments.
- Served as the first point of contact for incoming technical service calls and emails.
Teaching Assistant & IT Support
HO TECHNICAL UNIVERSITY (DEPT.OF COMPUTER SCIENCE)
Ho
09.2023 - 08.2024
- Supported senior lecturers with research, administration, and academic coordination.
- Assisted instruction, tutorials, and grading for core computing courses, including Databases, Programming, Software Engineering, Data Structures, and Information Security.
- Delivered tutorial sessions and one-on-one academic support to strengthen student understanding.
- Provided departmental IT and technical support, including system maintenance and troubleshooting.
- Awarded Best Teaching Assistant of the Year for outstanding instructional support and student engagement.
IT Support Attache
GHANA REVENUE AUTHORITY
Ho
06.2022 - 08.2022
- Provided technical support by maintaining and troubleshooting office computer systems to ensure seamless daily operations.
- Performed data entry, digital record management, and facilitated the replacement of Ghana Cards with Tax Identification Numbers (TINs) to improve data accuracy and compliance.
- Prepared and submitted weekly analytical reports to support internal decision-making and operational efficiency.
Education
IBM Data Science Professional Certificate - Online
Coursera
Online01.2026
Data Analytics and Machine Learning Internship - Online
Institute of ICT Professionals Ghana(IIPGH)
Online05.2025
Associate of Science - Computer Science
Ho Technical University
Ho, Ghana11.2023
Computer Hardware Maintenance Certificate -
GCOM Information Institute Technology
Ho, Ghana06.2021
Skills
- Data Analysis, Reporting, and Visualization
- Market Research, Customer Segmentation, and Trend Analysis
- Statistical analysis (SPSS, R)
- Database Management and SQL (Microsoft SQL Server)
- Advanced Microsoft Excel and Microsoft Office Suite
- Programming: Python, C, Visual Basic
- Website and Web Technologies
- Technical Support and IT Troubleshooting
- System Administration (Windows Server), Operating Systems, Networking
- Research and Technical Documentation
- Stakeholder Communication and Collaboration
- Team Leadership, Organizational, and Interpersonal Skills
References
Available Upon Request
Languages
English
Native
Native
Timeline
IT and Digital Support, Marketing and Communications
West African Women Empowerment Foundation (WAWEF)
06.2025 - Current
IT Support Specialist
Watersmet
02.2025 - 10.2025
Freelance Data & IT Tutor
Self-Employed
11.2024 - Current
Teaching Assistant & IT Support
HO TECHNICAL UNIVERSITY (DEPT.OF COMPUTER SCIENCE)
09.2023 - 08.2024
IT Support Attache
GHANA REVENUE AUTHORITY
06.2022 - 08.2022
IBM Data Science Professional Certificate - Online
Coursera
Data Analytics and Machine Learning Internship - Online
Institute of ICT Professionals Ghana(IIPGH)
Associate of Science - Computer Science
Ho Technical University
Computer Hardware Maintenance Certificate -
GCOM Information Institute Technology