Summary
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Hi, I’m

JOSEPH NUAMAH

ACCRA

Summary

Creative [Sales Associates and Customer Service ] well-versed in successful sales techniques and approaches, relationship building and long-term customer retention strategies. Demonstrated competency in client acquisition and closing. Focused on maximizing bottom-line profitability by satisfying customer needs and business targets through skilled promotions.

Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Work History

MANAGER

Sales Associate and Customer Service
01.2023 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Generated advertising brochure for vendor use

Education

UNIVERSITY OFGHANA

Associate of Arts from Information Studies in Archives Administration
08.2012

Armed Forces Secondary Technical
Kumasi

05.2007

University Overview

Agricultural Science

Skills

  • Verbal and Written Communication
  • Building Customer Loyalty
  • Upselling Techniques
  • Exceeding Customer Expectations
  • Computer Proficiency and Microsoft Office
  • Available Nights, Weekends and Holidays
  • Policy Implementation
  • Time Management
  • Meeting Sales Goals
  • Upselling Strategies
  • Building Customer Relationships and Loyalty
  • Strategic Selling

Accomplishments

  • Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 10 associates members
  • Achieved by meeting target and accomplishment of customer needs with accuracy and efficiency.
  • Increased productivity 20% by implementing several process improvements.
  • Brought in more than 5000 new customers based on my five years experience as sales personnel in a call center and also a customer service personnel .

Additional Information

Referee ; Kwesi Kakra Anobi (DIRECT SUPERVISOR)

contact ; 0245199224

Timeline

Sales Associate and Customer Service

MANAGER
01.2023 - Current

UNIVERSITY OFGHANA

Associate of Arts from Information Studies in Archives Administration

Armed Forces Secondary Technical

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