Joseph Nti
Wenchi
Summary
Experienced in front desk management and customer service, with a proven ability to greet and assist guests during check-in and check-out processes. Demonstrated proficiency in managing reservations and maintaining accurate records, which contributed to enhanced guest satisfaction. Effectively handled inquiries and complaints, fostering a positive environment while ensuring efficient financial transactions through accurate payment processing. Recognized for maintaining professionalism and confidentiality in all interactions, supporting smooth daily operations during peak hours.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Registered General Nurse
Methodist Hospital, Wenchi - Ghana
Wenchi
06.2025 - Current
- Responsibilities
- Greeted and welcomed patients and visitors in a professional manner
- Answered and directed phone calls to appropriate departments
- Scheduled and confirmed appointments
- Managed patient records and maintained confidentiality
- Registered new patients and updated personal information
- Handled inquiries and provided accurate information
- Assisted with billing documentation and administrative tasks
- Coordinated communication between patients and healthcare staff
- Maintained a clean and organized reception area.
- Achievement
- Maintained 100% patient confidentiality and data accuracy
- Assisted in improving appointment scheduling efficiency
- Received positive feedback from patients for professionalism and friendliness
- Helped reduce waiting time through effective coordination
- Supported smooth daily operations during busy clinic hours
- Recognized for punctuality and reliability
Hotel Receptionist
Gods Grace Hotel
Bechem
01.2020 - 07.2020
- Greeted and assisted guests during check-in and check-out, ensuring a seamless and welcoming experience.
- Managed reservations and maintained accurate records, optimizing workflow and enhancing guest satisfaction.
- Handled guest inquiries and complaints promptly, fostering a positive environment and improving service quality.
- Processed payments and maintained cash drawer accuracy, contributing to efficient financial transactions and accountability.
Education
Presbyterian Senior High School
Berekum , Ghana Some College (No Degree) - Registered General Nursing
Nursing And Midwifery Training College
Goaso , Ghana Skills
- Customer service & communication
- Front desk management
- Appointment scheduling & calendar management
- Microsoft Word & Excel
- Record keeping & filing
- Multitasking & time management
- Professionalism & confidentiality
- Guest check-in
- Guest check-out
- Reservation management
- Payment processing
- Complaint resolution
Languages
English
Upper Intermediate (B2)
B2
Certification
- Diploma in General Nursing awarded by Kwame Nkrumah University of Science and Technology | December,2024.
- Registered General Nursing licence awarded by Nursing and Midwifery Council og Ghana | December, 2024.
- West Africa Senior High School Certificate Examination (WASSCE) awarded by West African Examination Council | 2019
References
References available upon request.
Timeline
Registered General Nurse
Methodist Hospital, Wenchi - Ghana
06.2025 - Current
Hotel Receptionist
Gods Grace Hotel
01.2020 - 07.2020
Presbyterian Senior High School
Some College (No Degree) - Registered General Nursing
Nursing And Midwifery Training College