Joseph Nketsia-yankey
Tema
Summary
Successful at tracking shipments, updating records and maintaining open communication with international offices and export authorities. Good documentation, multitasking and organizational skills. Expert MS Excel, Word user. Skilled FREIGHT FORWARDER skilled in researching and utilizing different transportation companies and shipment methods. Customer service leader and clerical whiz with solid understanding of accounting. Over 10 years of experience in logistics and freight management.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
MOKMAH AGENCY
TEMA
06.2005 - 08.2007
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Verified shipping documents for accuracy.
- Received and distributed incoming packages to designated departments or personnel.
- Processed freight and cargo shipments according to customer specifications.
- Developed customer relationships and ensured satisfaction with services.
- Provided customer service to clients through phone and email communication.
Field Supervisor
SPOTSHIP LTD
TEMA
06.2001 - 03.2005
- Supervised and coordinated daily activities of field personnel to ensure efficient operations.
- Developed, implemented, and monitored safety policies and procedures for all field staff.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Conducted regular meetings with field staff to review work performance, discuss issues, and identify training needs.
Delivery Clerk
BOURNE FREIGHT LTD
TEMA
06.1996 - 03.2000
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Received and reviewed customer orders to ensure accuracy of product, quantity, and delivery address.
- Organized and loaded merchandise onto delivery vehicles according to company policies.
- Delivered products to customers in a timely manner while maintaining quality standards.
- Recorded delivery information such as date, time, items delivered, and signatures on the appropriate forms.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
Manager
BRITANIA
Tema
04.2007 - DATE
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Associate of Science - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
METHODIST UNIVERSITY COLLEGE GHANAHANA
TEMA06.2022
Skills
- Performance Monitoring
- Compliance Management
- Risk Management
- Quality Assurance
- Resource Utilization
- Dispatching
- Delivery Scheduling
- Material Handling
- Documentation and control
- Customer Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
BRITANIA
04.2007 - DATE
Operations Supervisor
MOKMAH AGENCY
06.2005 - 08.2007
Field Supervisor
SPOTSHIP LTD
06.2001 - 03.2005
Delivery Clerk
BOURNE FREIGHT LTD
06.1996 - 03.2000
Associate of Science - PROCUREMENT AND SUPPLY CHAIN MANAGEMENT
METHODIST UNIVERSITY COLLEGE GHANAHANA
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