Joseph Nana Ansah Banful

• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.

Support the manager in developing staffing and manning plans and requirements across all departments, and provide workable interventions to address any challenges in that regard. This includes assisting in implementing the Company’s hiring, recruitment, and talent acquisition plans, engagement, and separation activities to ensure the ready availability of labor, such as job description drafting, interviews, aptitude tests, and all related issues.
Support the manager in aligning the rewards, incentives, remuneration/compensation, and benefits system to be competitive and supportive of the company strategy and organizational culture.
Actively support the development and implementation of the employee performance management / Key Performance Indicator (KPI) processes to ensure optimum performance, productivity, and growth.
Ensure effective engagements with internal and external stakeholders for the smooth running of, or implementation of, HR programs.

Lead in generating the requisite reports, dashboards, and analytics to guide management’s decision-making and fulfill statutory obligations. This includes periodic and ad-hoc reports in line with deadlines.
Manage the general HR administration issues, HR payroll processing, and employee support systems in a timely and effective manner.
Provide active support and initiatives regarding employee relations, and ensure harmonious industrial relations to promote sustainable production and growth.
Support the training function to ensure the development of a multi-skilled and capable workforce to meet the current and future skills needs of the company.
Support the training function to establish and implement career and employee development programs, activities, and initiatives. Assist in succession planning and talent management programs for the mine.
Develop the requisite templates, standards, guidelines, and procedures within the area of domain to ensure the company follows best standards.

• Maintained human resources regulatory compliance with state laws and local regulations
• Recruited top talent to ensure the successful execution of the Wassa Mine project
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
• Structured compensation and benefits according to market conditions and budget demands
• Implemented technologically relevant systems to manage employee database, payroll and benefits programs
• Identified and implemented appropriate strategies to increase employee satisfaction and retention
• Developed role profiles for all positions of the company
• Developed a comprehensive HR policies and processes for the company

• Exercised leadership capabilities to the HR team in delivering a 1st class HR service on site
• Managed employee development and training to ensure a pipeline of competent successors
• Drive performance management of all employees
• Assisted in the review and re-draft of all HR policies of the mine
• Created an HR value awareness through HR visibility and engagement programs on site
• Ensured best calibre individuals are selected to the operation and retained
• Reviewed all role profiles and HR processes
• Actively participated in the drafting of the minewide HR Policies

• Ensured effective delivery of key HR services
• Provided leadership, technical expertise and mentoring to HR departmental staff and line managers on all aspects of HR management
• Led a 3-member team in developing role profiles for all existing positions of the mine
• Successfully evaluated and graded all new positions and existing positions with revised scope
• Ensured that Wage and service Agreements are implemented as intended
• Conducted monthly forum meetings with respective Organised Labour bargaining Units
• Liaised with Organised labour and relevant officials of other departments in order to ensure that HR services are delivered in efficient and timely manner

• Aligned operational Human Resource processes with Ghana Human Resource strategy and best practice
• Delivered timely recruitment and placement of labour
• Reviewed and codified all HR processes of the mine
• Implemented relevant HR methodologies and processes for the continuous improvement of HR activities
• Analysed trends to provide HR advisory service and/or recommendations thereof to management

• Developed user manuals and trained SAP end users to optimise usage of the business application
• Updated periodically and managed relevant SAP master data
• Developed periodic reports templates for the SAP end users
• Logged and managed calls with external SAP Support Consulting firm
• Reviewed end user access and authorisations for irregularities and recommend corrective actions

• Ensured effective and timely recruitment & selection of employees
• Ensured effective management of mine-wide labour budget
• Prepared accurate and timely HR month end and adhoc reports
• Maintained proper and effective employee record management system
• Managed Expats and Senior Officials leave management

• Maintained employee file and records
• Timely handled grievance & discipline enquiries
• Recruitment and selection of employees
• Processing of discharged employees
• Managed absence and analysed trends for management decision
• Coordinated the safety activities of the department