Ernerst Kwesi Awudi
Freight Forwarder
Accra,Accra
Summary
Proven professional with a track record of enhancing customer satisfaction and loyalty at Dot Inn Hotel through exceptional communication and personalized service. Skilled in complex problem-solving and processing payments, adept at building strong customer relationships to drive sales and service excellence. Demonstrates visual merchandising expertise, contributing to significant performance improvements.
Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.
Overview
26
26
years of professional experience
1
1
Language
Work History
Front Desk Agent
Dot Inn Hotel
10.1998 - 04.2000
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Purchasing Officer
Vic Kasa Enterprise
02.2000 - 08.2001
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Internet Cafe Attendant
Smilenet Cafe
03.2002 - 11.2004
- Monitored network performance, ensuring a reliable connection for all users at the cafe.
- Adhered to local regulations regarding internet safety and access policies.
- Assisted customers with various technical issues, fostering a positive experience for all users.
Sales Assistant
Cleaning Master Service Limited
03.2005 - 06.2011
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Airtel Ghana
Airtel Office
08.2014 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Freight Forwarder
Airpot
09.2018 - Current
- Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
- Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
- Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
- Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.
Education
High School Diploma -
Atlantic Computer Training
Accra 05.2001 -
Associate of Arts - General Art
Sogakope Senior High
Sogakope 05.2001 -
Skills
Complex Problem-Solving
Processing payments
Display building
Visual Merchandising
Microsoft Office
Computer Skills
Teamwork and Collaboration
Friendly, Positive Attitude
Problem-Solving
Verbal Communication
Multitasking
Additional Information
Reference 1
Sellassie Fiawoyife
Community 18 N0. 17 Bamboo Street Accra
Reference 2
Joseph Churchill ken-Arthur
Wa-Bamahu
Work Preference
Work Type
Full TimeImportant To Me
Career advancementFlexible work hoursTeam Building / Company RetreatsTimeline
Freight Forwarder
Airpot
09.2018 - Current
Airtel Ghana
Airtel Office
08.2014 - 06.2016
Sales Assistant
Cleaning Master Service Limited
03.2005 - 06.2011
Internet Cafe Attendant
Smilenet Cafe
03.2002 - 11.2004
High School Diploma -
Atlantic Computer Training
05.2001 -
Associate of Arts - General Art
Sogakope Senior High
05.2001 -
Purchasing Officer
Vic Kasa Enterprise
02.2000 - 08.2001
Front Desk Agent
Dot Inn Hotel
10.1998 - 04.2000