Summary
Overview
Work History
Education
Skills
Additional Information
Work Preference
Timeline
DeliveryDriver
Ernerst Kwesi Awudi

Ernerst Kwesi Awudi

Freight Forwarder
Accra,Accra

Summary

Proven professional with a track record of enhancing customer satisfaction and loyalty at Dot Inn Hotel through exceptional communication and personalized service. Skilled in complex problem-solving and processing payments, adept at building strong customer relationships to drive sales and service excellence. Demonstrates visual merchandising expertise, contributing to significant performance improvements.

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Overview

26
26
years of professional experience
1
1
Language

Work History

Front Desk Agent

Dot Inn Hotel
10.1998 - 04.2000
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Purchasing Officer

Vic Kasa Enterprise
02.2000 - 08.2001
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.

Internet Cafe Attendant

Smilenet Cafe
03.2002 - 11.2004
  • Monitored network performance, ensuring a reliable connection for all users at the cafe.
  • Adhered to local regulations regarding internet safety and access policies.
  • Assisted customers with various technical issues, fostering a positive experience for all users.

Sales Assistant

Cleaning Master Service Limited
03.2005 - 06.2011
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.

Airtel Ghana

Airtel Office
08.2014 - 06.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Freight Forwarder

Airpot
09.2018 - Current
  • Maintained strong relationships with carriers, customs brokers, and clients for smooth coordination of shipments.
  • Coordinated international shipments, managing complex logistics and documentation requirements for seamless deliveries.
  • Prepared accurate shipping documents such as bills of lading, commercial invoices, packing lists, and certificates of origin to facilitate smooth customs clearance processes.
  • Managed a high volume of shipments daily, prioritizing tasks effectively to meet tight deadlines without compromising quality or accuracy.

Education

High School Diploma -

Atlantic Computer Training
Accra
05.2001 -

Associate of Arts - General Art

Sogakope Senior High
Sogakope
05.2001 -

Skills

Complex Problem-Solving

Additional Information

Reference 1

Sellassie Fiawoyife

Community 18 N0. 17 Bamboo Street Accra


Reference 2

Joseph Churchill ken-Arthur

Wa-Bamahu

Work Preference

Work Type

Full Time

Important To Me

Career advancementFlexible work hoursTeam Building / Company Retreats

Timeline

Freight Forwarder

Airpot
09.2018 - Current

Airtel Ghana

Airtel Office
08.2014 - 06.2016

Sales Assistant

Cleaning Master Service Limited
03.2005 - 06.2011

Internet Cafe Attendant

Smilenet Cafe
03.2002 - 11.2004

High School Diploma -

Atlantic Computer Training
05.2001 -

Associate of Arts - General Art

Sogakope Senior High
05.2001 -

Purchasing Officer

Vic Kasa Enterprise
02.2000 - 08.2001

Front Desk Agent

Dot Inn Hotel
10.1998 - 04.2000

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Ernerst Kwesi AwudiFreight Forwarder