Joseph Asante
Accra, Darkuman
Summary
As a dedicated Customer Service Representative, I am committed to delivering exceptional service and fostering positive customer experiences. With strong-problem solving skills and excellent communication abilities, I efficiency handle customer inquiries and resolve conflicts. My experience is fast-paced environments has honed my ability to multi-task and adapt quickly to new process. I am proficient in utilizing customer service software and tools, and I thrive in team-oriented settings where collaboration is paramount. Inspired by the principle of 'love thy neighbor as thyself,' I strive to treat each customer with compassion and respect, ensuring their needs are met with care and professionalism.
Overview
6
6
years of professional experience
Work History
: Independent International Business Consultant
X-Culture
Greater Accra
08.2024 - 12.2024
- Competition analysis.
- Analysis of the international target market and trade regulations.
- Development of an international market expansion strategy, including: strategic analysis and recommendations regarding the market entry mode, marketing and promotion, HR/personnel, logistics management, finance and banking, and product adaptation for the new market.
- Project management.
- Presentation of the consulting project findings and recommendations to the client.
- Successful project completion.
Customer Service Representative
Asante Pharmacy
Greater Accra
06.2019 - 11.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Updated databases with new and modified customer data.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Participant Services Representative
Asante Pharmacy
Greater Accra
02.2020 - 10.2022
- I volunteered to maintain accurate records of participant information in the database system.
- I volunteered to monitor inventory levels of supplies used by program participants daily.
- I volunteered to promote available products and services to customers during service, account management, and order calls.
- I volunteered to engage in conversation with customers to understand their needs, resolve issues, and answer product questions.
Participant Services Representative
Ghana Health Service
Kwahu Nkwatia, Eastern
04.2020 - 06.2020
- I volunteered to update databases with new and modified customer data.
- I volunteered to help patients feel their cards.
Education
Bachelor of Science - International Business
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11-2025
Associate of Arts - General Studies
St. Peter's Senior High
Kwahu- Eastern, Ghana10-2021
Skills
- Customer relations
- Excellent communication
- Leadership skills
- Computer skills
- Problem resolution
- Task prioritization
- Organizational skills
- Teamwork and collaboration
- Organization
- Good Telephone Etiquette
- Communication
- Verbal communication
References
- ASANTE PHARMACY
CONTACT: +233244927409
- X-CULTURE
https://www.linkedin.com/company/x-culture
- Dr. Vas Taras
Professor of International Business and Department Chair
Department of Management Bryan School of Business and Economics.
The University of North Carolina at Greensboro
X-Culture Project Founder and Director Vice President – Administration, Academy of International Business Fellow of the Academy of International Business, Southeast USA
http://www.x-culture.org/
Timeline
: Independent International Business Consultant
X-Culture
08.2024 - 12.2024
Participant Services Representative
Ghana Health Service
04.2020 - 06.2020
Participant Services Representative
Asante Pharmacy
02.2020 - 10.2022
Customer Service Representative
Asante Pharmacy
06.2019 - 11.2023
Bachelor of Science - International Business
Kwame Nkrumah University of Science And Technology
Associate of Arts - General Studies
St. Peter's Senior High
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