Joseph Arthur
Sowutoum
Summary
Personable and dedicated Customer Service Representative with extensive experience in marketing and customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Experienced Senior Customer Service Executive with strong background in customer relationship management. Proficient in leading teams and managing operations to ensure seamless service delivery. Strong interpersonal, problem-solving, and communication skills, coupled with ability to handle high-pressure situations effectively. Proven record of improving customer satisfaction and driving customer loyalty in previous roles.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Executive
Hisense Ghana
Accra
03.2016 - Current
- Managed sales and stock, and supervised daily sales report preparation
- Developed and implemented customer service strategies to improve customer satisfaction levels
- Provided feedback on customer service experience in order to identify areas of improvement
- Assisted customers with product inquiries, complaints and technical issues
- Monitored incoming calls and emails from customers to ensure quality standards were met
- Analyzed customer feedback data to develop strategies for improving the overall customer experience
- Maintained up-to-date knowledge of company products and services to provide accurate information to customers
- Participated in departmental meetings to discuss current trends in the industry and ways to improve customer relations initiatives
Administrative Assistance
University of Professional Studies
Accra
09.2015 - 08.2016
- Managed students data and registration time records till graduation times
- Managed database for registration of fresh and continuing students
- Answered questions from students and other heads of departments regarding examinations and invigilators
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
Laborer
MSF CONSTRUCTION LTD
ACCRA
06.2009 - 08.2011
- Providing help to laborers on site duties
- Taking records of both functioning and Nonfunctioning equipment on site
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Worked with team members to ensure efficient workflow throughout the day.
- Stacked and arranged products on pallets according to size and weight requirements.
- Unloaded freight from containers and organized them for storage in designated areas.
Education
BBA - MARKETING
PEREZ UNIVERSITY COLLEGE
WINNEBA06.2022
Skills
- Database Management
- Upselling and Cross-Selling
- Verbal and Written Communication
- Sales Quota Achievement
- Strong Analytical and Problem-Solving
- Administrative and Office Support
- Multitasking and Prioritization
- Microsoft Office suit
- Acumatica 2016
- Escalated customer concerns
- Refunds processing
- Stock management
- Professional phone voice
- Customer Retention
- Business ethics
- Problem-solving skills
Accomplishments
- Helped team to exceed sales goals up to 150% in a year, earning recognition from upper management and financial reward.
- Created a highly effective database that significantly impacted efficiency and improved operations.
Languages
- English, First Language
- Asante Twi, Intermediate
Timeline
Senior Customer Service Executive
Hisense Ghana
03.2016 - Current
Administrative Assistance
University of Professional Studies
09.2015 - 08.2016
Laborer
MSF CONSTRUCTION LTD
06.2009 - 08.2011
BBA - MARKETING
PEREZ UNIVERSITY COLLEGE
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