joseph arthur
Summary
Adept Warehouse Supervisor with a proven track record at Mr. Eugene Appah, enhancing operational efficiency and employee productivity through expert warehouse logistics and staff training. Skilled in utilizing warehouse management software and fostering a culture of safety and quality control. Achieved significant improvements in inventory accuracy and team performance.
Overview
5
5
years of professional experience
Work History
Warehouse Supervisor
Mr. Eugene Appah
11.2021 - 07.2023
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Conducted regular inventory audits to identify discrepancies in stock counts while implementing corrective measures as needed.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
Client Service Representative
Mr. Derrick
01.2018 - 05.2021
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
Education
Accra University
04.2014
Skills
- Warehouse Operations
- Warehouse Organization
- Loading and unloading
- Warehouse Safety
- Shipping and receiving operations
- Staff Management
- Quality Checks
- Warehouse Logistics
- Operations Management
- Operational Reporting
- Forklift Operations
- Staff Training
- Quality Control
- Report Preparation
- Employee Motivation
Languages
English
Advanced (C1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Entertainment and instruments
Timeline
Warehouse Supervisor
Mr. Eugene Appah
11.2021 - 07.2023
Client Service Representative
Mr. Derrick
01.2018 - 05.2021
Accra University
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