Joseph Armah
Accra
Summary
Higher education professional prepared for leadership in student affairs. Proven track record of enhancing student engagement and fostering positive campus environment. Reliable team player with focus on achieving results and adapting to changing needs. Strong skills in strategic planning, program development, and conflict resolution.
Overview
4
4
years of professional experience
Work History
Resident Hall Assistant
University Of Professional Studies Accra
01.2025 - 10.2025
- Acted as the first point of contact for students in the residence hall, addressing inquiries and resolving issues.
- Enforced university policies and maintained a safe, respectful environment for residents.
- Managed emergency situations and provided support during on-call shifts.
- Assisted in the development and implementation of programs aimed at fostering personal growth and academic success for residents.
Customer Service Representative
Ecobank
06.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Elementary School Teacher
Great Liberty Preparatory School
10.2021 - 12.2021
- Developed positive classroom environment for nurturing student confidence and motivation.
- Increased student engagement with innovative teaching methods that incorporated technology and creative resources.
- Communicated effectively with parents and guardians, maintaining open lines of communication regarding student progress and addressing concerns as needed.
- Fostered a love for learning by creating engaging lesson plans that catered to diverse learning styles.
Education
Bachelor of Business Administration -
University of Professional Studies Accra
Accra10-2025
Skills
- Active listening
- Critical thinking
- Faculty support
- Student relations
- Time management
- Relationship building
Timeline
Resident Hall Assistant
University Of Professional Studies Accra
01.2025 - 10.2025
Customer Service Representative
Ecobank
06.2024 - 08.2024
Elementary School Teacher
Great Liberty Preparatory School
10.2021 - 12.2021
Bachelor of Business Administration -
University of Professional Studies Accra
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