Joseph Akai Nettey

· Set up training materials and conduct trainings and programs on product knowledge, quality control training, technical training, driver’s training, after sales mechanics training and related product/ technical for upskilling and continuous learning of internal employees and dealers based on their different learning needs.

· Responsible for all technical trainings- internal and external

· Develop strategic projects for key customers and partners.

· Consistently provide high-quality, timely work to customers, fostering long-term sales, service, and profit growth.

· Act as technical advisor on key projects and other areas of the business as requested.

· Stay abreast with industry trends as they pertain to sales and after-sales.

· Establish clear expectations and maintain ongoing communication with staff regarding objectives, customer satisfaction, safety, and training while ensuring strict adherence to policies and procedures.

· Act as technical advisor on key projects and other areas of the business as requested.

· Collaborate with cross-functional departments to expand business opportunities and boost sales.

· Manage and provide direction to the sales team to achieve optimal performance.

· Look for opportunities to grow company business, whether through partnerships or new initiatives, and work to take advantage of those opportunities.

· Analyze sales and other reports that give insight into company’s financial position and how company can make adjustments to improve performance.

· Facilitate and drive potential new business opportunities and possible areas of diversification to maximize company’s profitability.

· Provide technical and commercial oversight in flagging potential risks/ opportunities for the company.

· Engage and collaborate with other departments to ensure that the company delivers on assigned projects and contracts.

· Communicate with parties in any contract so that all parties understand the terms, particularly the contract’s financial implications.

· Assess risks and make recommendations based on a thorough analysis of all factors involved in a business situation.

· Provide strategic advisory and support to the management team on all initiatives to progress and structure company.

· Responsible for setting team performance metrics, ensuring proper documentation, training and providing guidance for departmental efficiency.

· Manage, train and recruit staff of training and commercial team.

· Propose improvements or setting up sales/ service centers and spare parts stocks to ensure customer’s expectations are met.

Preparation of proposals, reports and other documentation

• Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for the day to day operations
• Co-ordinate resources (operational and human), schedules and activities to effectively manage jobs
• Ensure that supplies are available for each job
• Assist with quoting, project management, materials purchasing and quality checks
• Ensure that correct job numbers are used and time resords are correct for each job
• Provide oversight and check job estimates
• Regularly report progress on each job and quickly communicate delays or concerns with the Director and customer
• Report on manpower overruns or shortfalls
• Act as technical advisor on key projects and other areas of the business as requested
• Work with the Director to respond to clients requests for updates on the status of their of jobs and keep the communication channels open to ensure information is accurate
• Identify clients needs and explain/demonstrate which may involve technical descriptions of products and the way they may be used
• Receive and review feedback from customers and follow up to ensure customer satisfaction
• Work with the Director to investigate customer complaints and concerns arising from products and suggest appropriate solutions
• Develop and implemnst systems to record, file and store information pertaining to client enquires
• Identify staff that require on-going trainings and implement traiming opportunities to ensure their skills are improved
• Mentor all workshop staff to guide them in their career growth stages and support them with the requisite skills to excel in their jobs
• Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in their performance
• Promote a Health and Safety culture within the business
• Develop KPI database in line with the MAN KPI document to measure workshop efficiency, productivity and utilization
• Co-ordinates with stores spare parts requirements for jobs ongoing, pending and upcoming in the workshop
• Co-ordination of all fields service requests from our customers and prospectives and assigning the service teams to carry out this repairs in accordance with our operational processes and Man guidelines
• Using MAN MANTIS software to check for parts requirements for jobs and other technical requests of customers
• MAN Aftersales Portal for MAN technical information, recalls management and repair procedures for various components, trainings and learning new technologies
• Using MAN Service Support Desk to request for approvals prior to warranty cases processing and request for higher level technical assistance with the team of MAN experts globally
• Processing and documenting warranty claims via the GA online SAP platform
• Lease with management to ensure organizational compliance with the necessary regulatory bodies’ factories inspectorate, Fire service Certificate Renewals and training needs, Environmental Protection Agency, etc
• Formulating strategies that will ensure customer satisfaction and strengthen the MAN brand loyalty in the Ghanaian market
• Train, motivate, and lead workshop teams to achieve set objectives and targets
• Preparing budget for the workshop in consultation with technical supervisors and operational manager
• Ensures there is a library of technical documentation for use in the service workshop facility
• Building & Maintaining relationships with key account customers
• Ensuring the achievement of customer satisfaction from the services provided by the workshop

• Ensuring that daily jobs are planned and scheduled and the required number of staff assigned to them
• Follow up on the progress of assigned jobs and advice in consultation with my HOD on the best practices to repair and complete the assigned jobs
• Liaise with stores with regards to spare parts requirements for jobs ongoing and pending in the workshop
• Co-ordinate the fields service requests of the various customers and assign the service teams to attend to the requests of these customers
• Ensuring the service advisor opens and closes job cards for all jobs in the workshop for invoicing
• Diagnosing, troubleshooting and programming of MAN trucks using MAN Cats III diagnostic laptop and accessories
• Using MAN MANTIS software to check for parts requirements for jobs and other technical requests of customers
• Using MAN Aftersales Portal for MAN technical information, recalls management and repair procedures for various components
• Using MAN service desk to share technical ideas, request for higher level assistance with other MAN workshops and after sales teams
• Liaising with the pump shop regarding customer pumps for overhauling and trucks in the workshop pump testing and overhauling
• Regular customer site visits for repairs, programming and technical advice as a way of ensuring customer satisfaction
• Processing and documenting warranty claims using GA online via the Aftersales Portal
• Educating customers on issues related to product and spare parts warranty and the extent of warranty coverage on new equipment and spare parts
• Leasing with management to ensure compliance with the necessary regulatory bodies’ factories inspectorate, Fire service Certificate Renewals and training needs, Environmental Protection Agency, etc
• Formulating strategies that will ensure customer satisfaction and strengthen the MAN brand loyalty in the Ghanaian market
• Train, motivate, and lead workshop teams to achieve set objectives and targets
• Maintain contact with clients to obtain customer feedback regarding product/service quality
• Finding new projects for the workshop
• Preparing budget for the workshop in consultation with service engineers for approval by management
• Implementing strategies and plans to minimize expenditure and ensure that the workshop operates within the approved budget
• Making sure CRM is running smoothly and in line with business SOP
• Ensuring control and monitoring of workshop hygiene
• Ensuring full manual / catalogue storage for use in the service workshop facility
• Building & Maintaining relationships with key account customers
• Ensuring the achievement of customer satisfaction from the services provided by the workshop
• Follow up and check if customer complaints are resolved at workshop
• Any other jobs assigned by Management

• Region
• Record keeping of all the fleets of the company
• Performing vehicle and equipment inspections and audits to ensure their efficiency and utmost performance to increase their availability
• Record keeping of all the activities of the three sections under transport (saloon, trucks and caterpillar heavy equipments)
• Administrative Head of Transport Department in charge of staff issues, assessments, recruitment and staff development and all other administrative functions of the department
• Managing and controlling of fuel and lubricants consumptions of all company vehicles and report generation using an access-based program
• Established work standards and staff groupings for effective monitoring
• Responsible for the health and safety of the transport department staff
• Ensuring that company vehicles meet government regulations and that they are properly licensed and insured
• Developing and maintaining good relations with vendors and suppliers
• Helped developed an effective and efficient job cards and tire monitoring system to monitor tire performance and to also know the number of jobs that are carried out daily for planning purposes
• Instituted an efficient and effective spare parts and tools inventory management and control systems in the Transport department
• Weekly and monthly reports on spare parts purchases and their status and fuel and lubricants consumptions of all company fleet
• Daily reports on fuel and lubricants consumptions for controlling fuel and lubricants misuse, theft and accessing the conditions of the vehicles for planning purposes
• Developed and maintained staff record keeping system
• Spare parts procurement and stock replacement planning
• Liaising between insurance, Police and third parties with respect to accident cases
• Preparing maintenance schedules of equipment and machinery to improve their availability and efficiency together with Transport Engineers
• Preparing the departments operational budget together with Transport Engineers
• Overseeing the daily fleet dispatching of the company
• Ensuring plant and equipment availability by coordinating repairs and maintenance works with Engineers on the field
• Any other duties assigned to me by my HOD

• Managing a staff of 80 mechanics and resources at the Central Mechanical Workshop including Automobile section
• Preparing periodic maintenance reports for management
• Scheduling for servicing and maintenance of cars and plant machinery
• Stock and cost control at the Central Mechanical Workshop
• Record keeping of all day-to day servicing and maintenance of company fleets and machinery
• Aided in the modification and redesign of plant equipment
• Analyzing and reviewing maintenance strategies for better improvement in the maintenance procedures and processes
• Using AutoCAD2000 software to generate project design drawings
• Instituted measures such as condition-based maintenance and maintenance strategies and work practices to reduce costs
• Ensuring that company vehicles meet government regulations and that they are properly licensed and insured
• Spare parts stock planning
• Planned together with Projects Engineer the rehabilitation of the Fish Meal Plant
• Project Planning and implementation with Projects Engineer
• In-charge for all the health and safety of Engineering Department staff
• Planned and supervised the installation and maintenance of the ff:
• Para freezer internal water spraying system for cooling cooked tuna
• Fog spraying system for cooked tuna packed at the fish staging area
• Cans resin system for canned tuna
• Fresh fish sorting table
• Maintenance and installation of steam lines and accessories
• Installation of empty cans conveyor lines (52meters long) for cannery
• Installation of 4-head seamer for the fish cannery
• Installation of iron weighing bridge (18 meters long)
• Installation of product cooling unit for fish meal plant
• Redesign of disc drier rotor for better performance
• Any other duties assigned by my HOD
• National Service Personnel (Technical Drawing and Technical Skills)

• National Service Personnel - Technical subjects

• Attended to daily client service requests and provided support.

• Student trainee on vacation internship

• Student trainee on vacation internship