Joseph Agyemang
Kumasi
Summary
Friendly Help Desk Technician with 2 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
4
4
years of professional experience
Work History
IT Technician
Drivers And Vehicles Licensing Authority, Ghana
Kumasi, Ghana
09.2022 - 12.2023
- Managed approximately 30 incoming calls, emails and faxes per day from customers
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Tested new software and hardware prior to deployment.
- Collaborated with cross-functional teams to achieve seamless integration of new software applications into existing systems.
- Assisted in migrating critical infrastructure to cloud-based solutions, reducing overhead costs while increasing scalability and performance capabilities.
IT Teacher
Kumasi High School
Kumasi
01.2020 - 01.2022
- Implemented projects to enhance computer science subject matter and help students grasp concepts.
- Integrated coding exercises into curriculum, equipping students with valuable programming skills applicable across disciplines.
- Implemented effective classroom management strategies, fostering positive and inclusive learning environment.
- Planned and implemented curriculum to teach up-to-date technology to 10 students.
Education
Bachelor of Science - Information Technology
University Of Education Winneba
Winneba, Ghana09.2022
High School Diploma -
Asanteman Senior High School
Kumasi, Ghana07.2016
Skills
- Online Chat Support
- Database Management
- Disaster Recovery
- Mobile fleet management
- Customer Needs Assessment
- A Certification
Languages
English
Bilingual or Proficient (C2)
Timeline
IT Technician
Drivers And Vehicles Licensing Authority, Ghana
09.2022 - 12.2023
IT Teacher
Kumasi High School
01.2020 - 01.2022
Bachelor of Science - Information Technology
University Of Education Winneba
High School Diploma -
Asanteman Senior High School