JOSEPH ADDO
Teshie Nungua Estate
Summary
A results-oriented marketing head/computer engineer with experience in sales and leadership roles. Led and managed sales executives at Vodafone Ghana and Switch Up Xperience. Expertise in leading teams to improve performance, customer loyalty, and forging partnerships with internal and external partners/client. Specializes in helping companies launch new media services and products, from concept to roll-out. Extensive experience in the development and implementation of subscription video-on-demand over-the-top streaming products and service.
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Overview
9
9
years of professional experience
Work History
Teller
Mon-Tran
East Legon
2024.10 - Current
- Prepared official checks for customer and internal bank needs.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Delivered exceptional service to customers in person or over telephone.
- Followed up on requests from customers in a timely manner.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed daily reconciliation of teller drawer within established limits.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Built and maintained client relationships through quality, personalized interactions.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Received and counted daily inventories of cash, drafts and checks.
- Identified transaction errors when debits and credits did not balance.
- Maintained accurate records of all transactions for compliance purposes.
- Adhered to financial services security and audit procedures.
- Reported daily averages and shortages to operations department.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained accurate records of all transactions and customer interactions.
Cashier
Medifem Specialist Hospital
West Legon
2024.11 - 2024.12
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed customer payments quickly and returned exact change and receipts.
- Counted and balanced cashier drawers.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed other duties as assigned by management.
- Maintained work area and kept cash drawer organized.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Head Of Marketing
Switch Up Xperience Ghana
2022.09 - 2023.09
- Promoting the company's existing brands and introducing new products to the market
- Gathering, investigating, and summarizing market data and trends to draft reports
- Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities
- Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks
- Revamped social brand identity, visuals and messaging with 10% brand awareness lift to ensure proper and consistent communication and embodiment of the brand's identity and reach to the audience
- Worked and implemented a web-based in-house ERP tool alongside Product and Technology team for efficient Marketing Budgeting
- Launched a very user friendly and efficient website for the company
Sales Executive
Vodafone Ghana
2019.01 - 2022.06
- Selling and promoting products to both existing and potential clients
- Sales of fiber broadbands to companies and individuals
- Organization of Market-If-Touched (MIT)
- Performing needs analysis and cost-benefit analysis for clients
- Supplying the management team with reports on customer needs or interests, potential new products, or services, and competitive activities
- Monitoring competitors' sales activities
- 24hrs Fiber broadband installation
- Transition from copper to fiber in the Greater Accra Region
Volunteer Supervisor
Projects Abroad
2016.06 - 2017.08
- Keeping schedules and records of volunteers' work
- Preparing codes of conduct and operating procedures to uphold
- Supervising international students and organizing airport pickups and departure
- Organized donations in local communities and schools
Pizza Chef
Papas Pizza
- Lead, mentor, and manage culinary team
- Develop and plan menus and daily specials
- Create prep lists for kitchen crew
- Manage food costing and inventory
- Maintain standards for food storage, rotation, quality, and appearance
- Ensure compliance with applicable health codes and regulations
Education
Some College (No Degree) - Basic Banking, Customer Service And Fraud Awarenes
Mon-Tran
AccraGraduate Diploma - Computer System Engineering And Networking
IPMC College Of Technology (IPMC-Ghana)
AccraGraduate Certificate - Microsoft Certified System Engineer (MCSE)
IPMC College Of Technology (IPMC-Ghana)
Skills
- Financial reporting
- Negotiations
- Business development
- Team leadership
- Communication
- Operations management
- Transaction processing accuracy
- Cheerful
- Currency and coin counter
- Financial record keeping
- Friendly
- Numeric aptitude
- Strong work ethic
- Fraud detection
- Customer relationship building
- Cash counting
- Stress tolerance
- Hospitality and accommodation
- MS office proficient
- Asset protection
- Fraud identification
- Excellent time management skills
- Cash handling and management
- Patience and empathy
- Confidentiality and discretion
Websites
References
- MR. JOSEPH BAMFO, CEO, SWITCH UP XPERIENCE GHANA, +233548503659
- MR. NANA DUODU, Sales Zonal Manager, VODAFONE GHANA, +233202005894
- FYNN KUSI ADJEI, Regional Manager, PROJECTS ABROAD, +1 (236) 238-2899
Languages
English
First Language
Twi
Beginner
A1
Ga
Beginner
A1
Timeline
Cashier
Medifem Specialist Hospital
2024.11 - 2024.12
Teller
Mon-Tran
2024.10 - Current
Head Of Marketing
Switch Up Xperience Ghana
2022.09 - 2023.09
Sales Executive
Vodafone Ghana
2019.01 - 2022.06
Volunteer Supervisor
Projects Abroad
2016.06 - 2017.08
Pizza Chef
Papas Pizza
Some College (No Degree) - Basic Banking, Customer Service And Fraud Awarenes
Mon-Tran
Graduate Diploma - Computer System Engineering And Networking
IPMC College Of Technology (IPMC-Ghana)
Graduate Certificate - Microsoft Certified System Engineer (MCSE)
IPMC College Of Technology (IPMC-Ghana)