Jon Phileas Kwasi Fesman
Kasoa
Summary
Objective
To become an astute worker in an organization where the skills and knowledge acquired can be highly utilized and also improve my career.
Personal
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
I.T Infrastructure Manager
Wanchai Blackstone International Trading Company Limited
09.2022 - 01.2023
- Lead large IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Assess vendors and develop test strategies for new hardware and software
- Troubleshoot hardware and software issues related to internal IT
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.
Sales & Digital Marketing Manager
Alpha Prestige Engineering And Construction Ltd
01.2022 - 09.2022
- Creation of paid campaigns on social media platforms
- Use advanced metrics to measure the success of a marketing campaign
- Design, build and maintain our social media presence
- Maintain consistent brand messaging throughout all platforms
- Supply management with reports on customer's needs, problems and interest.
Technical Support Specialist
LK International Co (GH) Ltd
11.2019 - 01.2020
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
- Monitoring and maintaining computer systems and networks
- Providing Technical support across the company
- Installing and setting up security cameras.
Technical Support Specialist
Safari Betting Company
02.2018 - 04.2019
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Developed and tested new product offerings prior to release to assist development team in bug identification
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and request
- Providing Technical support across the company (This may be in person or over the phone)
- Setting up for systems for new users and training them.
Branch Manager
Safari Betting Company
01.2017 - 01.2018
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Performing basic office tasks, such as filling, data entry, etc
- Completion of financial records by computing, recording, and classifying data
- Maintained accounting records of cashiers by routine calculations and verifying duties
- Check accuracy and correct calculations, figures and postings regarding transactions that were recorded by cashiers
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
Crusher Plant Operating Assistant
ARDA GRUP Ghana Projesi
12.2015 - 08.2016
- Clean, adjust, and maintain equipment, using hand tools
- Observe operation of equipment to ensure continuity of flow, safety, and efficient operation, and to detect malfunctions
- Assist operator in keeping the screen and dislodging boulders
- Assist maintenance in greasing, oiling, and lubrication of all points on the conveyor, crusher, and other equipment
- Assist the maintenance department in the maintenance of crusher equipment.
Education
Honors Diploma In Information Technology (Software Engineering) - Information Technology (Software Engineering)
OpenLabs Ghana (Formally NIIT)
Accra, Greater Accra Region 2020 - 2022
Professional Diploma In Information Technology (Infrastructure Management) - Information Technology (Software Engineering)
OpenLabs Ghana (Formally NIIT)
Accra, Greater Accra Region 2020 - 2022
Skills
- Digital Marketing
- Web App Development
- Cloud Computing
- Website Design & Development
- Website Management
- Internet Security
- Web Analytics
- Automated Marketing Software's
- Microsoft Office Suite
- Database Management
- Software Operation and Maintenance
- System Analyst
- Hardware
- Network Engineering
- Software Engineering
- Attention to details
- Analytical and problem solving skills
- Management and leadership skills
- Strong team working skills
- Strong technical skills
- Good team player
- Excellent communication and interpersonal skills
- Organisation and time management
- Ambition to work, learn and succeed
- Detail and process-oriented and always ensuring the right tasks are done by the right people at the right time
- Can be a key motivator within a team setting and able to get colleagues to perform well above their average level
- Problem solving by applying logical and lateral thinking to issues and then coming up with viable solutions
- Conducting myself in a professional manner and able to act as a perfect ambassador for any company I work for
- Adhering at all times to the strictest interpretation of all relevant Codes of Practice and Professional Conduct
- Adaptable by nature, flexible in my opinions and someone who is open to changing arrangements at short notice
- Customer Relationship Management
- Project Planning
- Problem Resolution
- Salesforce Management
- Marketing
- Negotiation
- Scheduling and Coordinating
- Technical Proficiency
- Verbal and written communication
- Contract Management
- Budget Administration
- Hiring and Training
- Interpersonal Relations
- Task Delegation
- Time Management
- Customer Relationship Management (CRM)
- Strategic Planning
- Cost Control
- Performance Tracking and Evaluation
- Staff Management
- Work Planning and Prioritization
- Process Improvement
- Project Management
- Customer Service
- Good Judgment
- Documentation And Reporting
- Staff Training
- Employee Development
- Training and Development
- Financial Management
- Sales management
- Product Management
- Computer Skills
- Idea Development and Brainstorming
- Complex Problem-Solving
- Microsoft Office
- Attention to Detail
- Networking
- Multitasking
- Flexible and Adaptable
References
References available on request
Timeline
I.T Infrastructure Manager
Wanchai Blackstone International Trading Company Limited
09.2022 - 01.2023
Sales & Digital Marketing Manager
Alpha Prestige Engineering And Construction Ltd
01.2022 - 09.2022
Honors Diploma In Information Technology (Software Engineering) - Information Technology (Software Engineering)
OpenLabs Ghana (Formally NIIT)
2020 - 2022
Professional Diploma In Information Technology (Infrastructure Management) - Information Technology (Software Engineering)
OpenLabs Ghana (Formally NIIT)
2020 - 2022
Technical Support Specialist
LK International Co (GH) Ltd
11.2019 - 01.2020
Technical Support Specialist
Safari Betting Company
02.2018 - 04.2019
Branch Manager
Safari Betting Company
01.2017 - 01.2018
Crusher Plant Operating Assistant
ARDA GRUP Ghana Projesi
12.2015 - 08.2016
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