Jon Phileas Kwasi Fesman

• Managed hospital IT infrastructure and provided frontline technical support.
• Maintained and optimized the hospital’s Management System, for smooth clinical and administrative operations.
• Ensured patient data was properly keyed into the system and safeguarded under best practices for confidentiality and data protection.
• Assisted administrative staff with reporting, documentation, and digital workflows.
• Developed digital content and supported marketing initiatives to improve institutional visibility.
• Drafted and enforced IT policies and procedures aligned with healthcare compliance and regulatory standards.
• Delivered technical solutions under significant resource constraints, ensuring continuity of operations.

• Built, maintained, and troubleshooted the company website to ensure high performance and excellent user experience.
• Tested website compatibility across different platforms and browsers, ensuring optimal accessibility.
• Monitored online traffic, performance, and capacity to identify, prevent, and resolve issues.
• Configured and managed web servers, ensuring high performance and security.
• Implemented security measures to protect websites from threats and breaches.
• Reviewed and applied Search Engine Optimization (SEO) strategies to enhance website visibility and increase organic traffic

• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs.

• Creation of paid campaigns on social media platforms
• Use advanced metrics to measure the success of a marketing campaign
• Design, build and maintain our social media presence
• Maintain consistent brand messaging throughout all platforms
• Supply management with reports on customer's needs, problems and interest.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users
• Monitoring and maintaining computer systems and networks
• Providing Technical support across the company
• Installing and setting up security cameras.

• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
• Developed and tested new product offerings prior to release to assist development team in bug identification
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and request
• Providing Technical support across the company (This may be in person or over the phone)
• Setting up for systems for new users and training them.

• Assessed expansion plans and presented costs to forecast trends and recommend changes
• Boosted branch sales by developing and deepening customer loyalty through incentive programs
• Performing basic office tasks, such as filling, data entry, etc
• Completion of financial records by computing, recording, and classifying data
• Maintained accounting records of cashiers by routine calculations and verifying duties
• Check accuracy and correct calculations, figures and postings regarding transactions that were recorded by cashiers
• Assessed expansion plans and presented costs to forecast trends and recommend changes.

• Clean, adjust, and maintain equipment, using hand tools
• Observe operation of equipment to ensure continuity of flow, safety, and efficient operation, and to detect malfunctions
• Assist operator in keeping the screen and dislodging boulders
• Assist maintenance in greasing, oiling, and lubrication of all points on the conveyor, crusher, and other equipment
• Assist the maintenance department in the maintenance of crusher equipment.