Summary
Overview
Work History
Education
Skills
Other Information
References
Certification
Work Availability
Quote
Timeline
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Jonathan Tetteh

Jonathan Tetteh

Greater Accra Region

Summary

The various positions I have held and the responsibilities I have had have enabled me to develop a wide range of key skills and capabilities, such as strategic planning, problem solving, consummate team building, customer service, strategic stakeholder engagement management, and diversity management. I have demonstrated success in handling projects, meeting deadlines, championing change, leading teams, and writing daily management reports. A versatile technical services manager proudly offering a thirteen-year background in healthcare technology and engineering. Adept at supervising technical operations and developing policies and strategies effective for the timely resolution of critical technical issues. Troubleshooting and resolving problems related to software and hardware. Sound knowledge of CRM platforms such as Salesforce and Servicemax.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Engineering and Technical Services Manager

INTERNATIONAL MARITIME HOSPITAL
10.2023 - Current
  • Provide leadership for the efficient maintenance of all physical infrastructure, biomedical equipment and all other equipment and machinery for profitability of the technical service department and IMAH as a whole
  • Provide advice on all technical issues to the chief executive office and all other heads of department including advising on specification for new equipment, boarding of obsolete systems, redundant and surplus equipment and machinery redistribution
  • Manage and implement the strategies relating to all technical services and projects for IMAH
  • Develop and implement appropriate policies, guidelines, standards and key performance indicators with respect to technical services
  • Plan, organize, direct and control the human and material resources of the technical services department to aid in contributing to the profitability of IMAH
  • Plan and supervise planned preventive maintenance and corrective maintenance schedules for all equipment and machinery
  • Draw up annual maintenance and procurement budget
  • Supervise and ensure proper calibration of all biomedical systems within the facility
  • Maintain adequate data required for the maintenance of all biomedical systems
  • Assist in writing and constant review of all work procedures including maintenance procedures
  • Define performance target and carry out regular performance appraisal of the staff
  • Perform any other duties as may be assigned by the CEO.

Field Service Engineer, Technical Consultant

KONINKLIJKE PHILIPS N.V (PHILIPS)
Greater Accra Region
05.2014 - 09.2023
  • Serving as a consultant to provide technical recommendations that best suit the environment based on customer requirements; actively supporting the transition from a break-fix operating model to a customer solution-focused operation model
  • Driving continuous improvements of our implementation methodology and service offerings based on customer feedback; actively supporting the implementation of service strategies to achieve customer loyalty
  • Structuring problems and designing effective solutions to which the customer believes and advocates
  • Developing enduring relationships with customers at all levels to ensure project completion, customer success, and more business; earning the respect of the team
  • Communicating, verbally and in writing—face-to face and from a distance—simply and persuasively to different customer audiences, ranging from individual contributors to organizational leadership.

Product Manager (Biomedical systems)

GNACP/SYSMEX SYSTEMS
12.2011 - 04.2014
  • Managed the portfolio hospitals located in five southern regions of Ghana for Sysmex hematology analyzers: Elitech chemistry analyzers; managed corrective maintenance and preventive maintenance cycle schedules of all listed equipment across the designated regions
  • Provided first-line technical support and selling solutions or actions to customers, taking ownership, and acting by the necessary regulatory framework and guidelines
  • Established and maintained buffer online inventory for frequently used spare parts, reduced breakdown time for the customer by 18%
  • Determined and guided key stakeholders on the most cost-effective repair or solutions to minimize customer downtime
  • Utilized good communication skills to develop key products and services as custom solutions to the needs of the customers
  • Developed strong customer relations and positioned the regional organization as a high-level provider of excellent customer service and satisfaction.

Electrical Engineering Services Supervisor

M.E.C PROJECTS LTD.
01.2011 - 06.2011
  • Designed and implemented Cell sites project installation on behalf of Globacom across West Africa
  • Designed and installed Outdoor shelters for the BTS and Implemented earthling systems for safety protocols
  • Installed and maintained material management systems and instructed technicians in the use and maintenance of installed systems
  • Interfaced with customers’ department directors and account managers to ensure the timely completion of project deadlines, goals, and expectations
  • Designed and implemented Networking of all electrical power solutions to all designated cell sites in the contractual agreement
  • Performed commissioning of external supply of electrical power such as diesel generator systems
  • Led a team of trained technicians and contractors on the planning and execution of contract installation projects and management of day-to-day service operations
  • Performed logistic and supply chain supervision for diesel backup generators by way of supply and distribution of fuels to all cell sites within my purview.

Teaching and Laboratory Services Assistant

DEPT. OF ELECTRONICS AND COMMUNICATION
08.2007 - 10.2008
  • Organized, taught, and tutored by way of practical delivery of lectures on core electronics subjects
  • Mentored, and assisted students in practically appreciating the importance of measurement systems through various lab experiments
  • Assisted in Upgrading laboratory equipment used in various experiments and through my extensive research we were able to solicit state-of-the-art lab test systems from SRM University in India
  • Performed weekly Lab stocking upgrades reporting to the head of the department
  • Verified student lab tests, procedures, and final examinations through Viva-voce
  • Logistical support provision to management on the supply of laboratory supplies and equipment renewal.

Education

Master of Business Administration (General Management) -

University of South Wales

B.E Electronics and Communications Engineering -

Kwame Nkrumah University of Science and Technology

Skills

  • Design Development
  • Design Evaluations
  • Compliance Understanding
  • Project Oversight
  • Installation Management
  • Field Operations
  • Quality Assurance Controls
  • Lean Six Sigma
  • Vendor Sourcing
  • Equipment Knowledge
  • Project Coordination
  • Interdisciplinary Collaboration
  • Strategic Planning
  • Project Management
  • Technical Support
  • Tech Support
  • Budget Preparation
  • Software Updating
  • System Design
  • Performance Updates
  • Resourceful Nature
  • Quality Assurance
  • Prioritization
  • Design Review
  • Planning and Coordination
  • Contracts
  • Personnel Management
  • Training and Mentoring
  • Contract Negotiation

Other Information

  • Owning sound judgment and decision-making qualities
  • Capacity to lead teams and have negotiating and conflict resolution skills
  • Broad familiarity with each stakeholder's main portfolios
  • Strong ability to motivate and manage teams
  • Strong leadership and influence capabilities
  • Strong organizing and planning skills
  • Taking charge of the activities and initiatives under my supervision
  • Paying attention to the fine details in all situations and challenges
  • A solid grasp of the market, with an emphasis on trends in the healthcare industry
  • The capacity to balance conflicting priorities when multitasking

References

  • Leonard Boateng-Quarshie, Customer Services Team Lead, Koninklijke Philips N.V (Philips), +233 (0) 552-558-814
  • Leonard Adifu, Technical Team Head, Sysmex West -Africa, +233 (0) 277-730-931
  • Samuel Mari-Twum, Head of Biomedical Engineering Department, University of Ghana Medical Center, +233 (0) 244-653-349

Certification

  • ICND 1 361921
  • ICND 2 379428
  • HSE ABOILGH08/13/464

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Engineering and Technical Services Manager

INTERNATIONAL MARITIME HOSPITAL
10.2023 - Current

Field Service Engineer, Technical Consultant

KONINKLIJKE PHILIPS N.V (PHILIPS)
05.2014 - 09.2023

Product Manager (Biomedical systems)

GNACP/SYSMEX SYSTEMS
12.2011 - 04.2014

Electrical Engineering Services Supervisor

M.E.C PROJECTS LTD.
01.2011 - 06.2011

Teaching and Laboratory Services Assistant

DEPT. OF ELECTRONICS AND COMMUNICATION
08.2007 - 10.2008

Master of Business Administration (General Management) -

University of South Wales

B.E Electronics and Communications Engineering -

Kwame Nkrumah University of Science and Technology

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Jonathan Tetteh