Jonathan Hammond
Accra
Summary
Developed strong troubleshooting, network management, and system optimization skills in fast-paced IT environment. Proven ability to manage and secure complex systems while collaborating across teams to implement effective solutions. Seeking to transition into new field where these skills can contribute to innovative projects and organizational success.
Overview
1825
1825
years of professional experience
1
1
Certification
Work History
BHS SCADA Systems Administrator
Frontier Management & Support Services
03.2019 - Current
- Oversaw the daily operations and maintenance of Baggage Handling Systems (BHS) at Kotoka International Airport, Ghana
- Ensured maximum system availability of 99% while minimizing downtime of 5 hours per month
- Collaborated with a diverse team of IT, Mechanical Engineers, and Electrical Engineers to ensure compliance with OEM standards and security requirements
- Used proactive monitoring and root cause analysis to drive continuous improvement in system performance, ultimately optimizing service delivery to enhance customer satisfaction
- Created and presented comprehensive reports to upper and middle management, offering valuable insights into system performance, key metrics, and actionable recommendations for optimization
- Cultivated strong relationships with key stakeholders and vendors
- Managed LOM (Logic Operations Manager) ERP System, SCADA, HMIs and installation of peripherals
- A key part of role was conducting routine system audits to pinpoint areas for enhancement, and part of a team implementing necessary upgrades and modifications
- Designed and executed preventive maintenance schedules, proactively addressing potential system failures to maximize reliability
- Experience in managing BHS operations reflects a commitment to reliability, efficiency, and continuous improvement. A valuable asset in the field
- Organizing systems training for staff
Application & System Support Engineer
Glomobile Ghana
09.2013 - 04.2018
- Maintained and optimized computer systems, peripheral devices, backups, and networks, ensuring peak performance
- Achieved this through regular maintenance, software upgrades, bug and virus protection implementations
- Assisted with training initiatives on new systems, programs, and applications, resulting in substantial growth and increased technical proficiency within the call centre team
- Notably, these efforts led to a significant boost in overall productivity
- In addition to daily responsibilities, maintained comprehensive records for future reference and monitored service level agreements to guarantee compliance and client satisfaction
- Proficiently navigated a TCP/IP environment and utilized essential tools such as FTP, DNS, and DHCP
- Proficient in Active Directory and VMware, which streamlined system administration processes and significantly improved operational efficiency
- Developed and documented processes for system administration operations and trained other tech team members, increasing team productivity by 25%
ERP Consultant
Gesatech Solutions
10.2012 - 10.2013
- Deployment of ERP software solutions to educational institutions and micro-finance organizations
- Consistently ensured the successful implementation of ERP systems, providing seamless integration and optimization for efficient operations, whether teams are working remotely or on-site
- Expertise extends to offering comprehensive networking solutions and delivering reliable on-site and off-site technical support to promptly address any issues that may arise
- Taken charge of hardware and software troubleshooting, conducted end-user training, and managed computer system installations and configurations
- Achieved 95% successful ERP implementations with quick data migration, reducing labour and capital costs
SEO & Web Master
Gesatech Solutions
05.201 - 10.201
- Enhanced online visibility and user experience by acquiring the skills to set up TLS/SSL certificates for websites, ensuring secure communications and data protection while playing a key role in web hosting and website creation, delivering holistic solutions to boost clients' online presence
- As a seasoned consultant, provided valuable insights into web development, actively participating in website redesigns to enhance both aesthetics and functionality
- Specialization lies in optimizing websites for search engine visibility, harnessing the power of analytics tools to generate data-driven reports and inform strategic decisions
Education
Network Engineering - Network And System Administration
NIIT
Accra, Ghana2014
Computer Science & Economics -
University Of Ghana
Legon01.2010
Skills
- System monitoring
- Technical support
- Microsoft Office Suite
- System upgrades
- IT security protocols
- Remote support tools
- Technical documentation
- Troubleshooting and Diagnostics
- Relationship Management with OEM Partners and Vendors
- BHS Operations and Maintenance
- Team Leadership and Collaboration
Certification
- Certified In Cybersecurity, ISC², 2023
- CompTIA Network +, CompTIA, 2022
- CompTIA Security +, CompTIA, 2022
- Google IT Support, Google, 2021
- ITIL Foundation Certificate in IT Service Management, Axelos Global, 2016
- Diploma in Network Engineering, NIIT, 2014
- Computer Science & Economics, University Of Ghana, 2010
Timeline
BHS SCADA Systems Administrator
Frontier Management & Support Services
03.2019 - Current
Application & System Support Engineer
Glomobile Ghana
09.2013 - 04.2018
ERP Consultant
Gesatech Solutions
10.2012 - 10.2013
Network Engineering - Network And System Administration
NIIT
Computer Science & Economics -
University Of Ghana
SEO & Web Master
Gesatech Solutions
05.201 - 10.201
Similar Profiles
Abel Sallah CMRP,CPE,CRE,CAMAAbel Sallah CMRP,CPE,CRE,CAMA
Engineering Manager at Frontier Management And Support ServicesEngineering Manager at Frontier Management And Support Services
Prince FynnPrince Fynn
Mechanical Technician at Frontier Management and Support ServicesMechanical Technician at Frontier Management and Support Services
Shahid AktarShahid Aktar
Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)Analyst at Deloitte Support Services Ind Pvt Ltd. (Payroll SourceOne Management Services)