Josephine Duwornu
Accra
Summary
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
4
4
years of professional experience
Work History
Room Attendant
Kempinski Hotel Gold Coast City
01.2022 - Current
- Report unusual occurrences to the supervisor Handling any guest request or complaint during the day
- Take note of maintenance defects and reports to the supervisor
- Following the procedure of the hotel during the working hours
- Take inventories of stock to ensure adequate supplies
- Coordinates work activities among departments including VIP rooms and special request by guest
- Prepares reports concerning гoom оссuраnсу.
- Attends staff meetings and briefings to discuss department sales and guest complaints.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Room Attendant
Santy Hotel
10.2020 - 12.2021
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Education
GED -
John Wesley Methodest J,h,s
Accra, Ghana04-2014
High School Diploma -
Holy Trinity Cathedral Senior High
Accra06-2013
Skills
- Housekeeping knowledge
- Bed making proficiency
- Safety awareness
- Professional Appearance
- Teamwork orientation
- Stress Tolerance
- Safety Procedures
- Initiative-taking
- Guest Relations
- Cross-training readiness
- Maintenance understanding
Accomplishments
- Received a job promotion within 7 of months of hire due to outstanding service and enthusiastic personality.
Languages
English
Intermediate (B1)
Georgian
Timeline
Room Attendant
Kempinski Hotel Gold Coast City
01.2022 - Current
Room Attendant
Santy Hotel
10.2020 - 12.2021
GED -
John Wesley Methodest J,h,s
High School Diploma -
Holy Trinity Cathedral Senior High
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