John Rexford Tetteh
Insurance & Human Resource Management
Accra, Kaneshie
Summary
Proven leader in insurance sales and marketing, notably at Millennium Insurance Company Limited, where I leveraged analytical skills and ethical standards to exceed sales targets and foster team collaboration. Achieved significant revenue growth through innovative strategies, demonstrating exceptional negotiation and customer service abilities.
A multifaceted professional with over 15 years of experience in the insurance industry, complemented by expertise in human resources, law, customer care, public relations, marketing, and leadership.
Experience:
- Insurance Industry:
- Extensive experience in various insurance products, policies, and regulations.
- Proven track record of orchestrating successful client acquisitions and maintaining long-term relationships.
- Human Resource Expertise:
- Proficient in talent acquisition, training, and performance management.
- Strategic HR planning to align with business objectives and enhance organizational efficiency.
- Legal Knowledge:
- Sound understanding of insurance laws, compliance regulations, and risk mitigation strategies.
- Proficient in contract negotiations and legal documentation.
- Customer Care & Public Relations:
- Strong customer service ethos with a focus on client satisfaction and retention.
- Skilled in managing public relations initiatives to enhance brand reputation and market presence.
- Marketing:
- Strategic marketing planning to promote insurance products and services effectively.
- Competent in analyzing market trends and consumer behavior to drive targeted marketing campaigns.
- Leadership:
- Proven leadership skills in managing teams, fostering a collaborative work environment, and driving organizational growth.
- Ability to inspire and motivate team members towards achieving business goals and objectives.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
31
31
years of professional experience
Work History
Head, Public Sector(sales and Marketing)
Millennium Insurance Company Limited
01.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked consciously in meeting sales targets
- Exploring to always find new opportunities for sales and marketing.
Branch Manager
Millennium Insurance Company Limited
01.2014 - 12.2017
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Consulted customers to boost product sales and services.
Branch Manager
Millennium Insurance Company Limited
04.2013 - 12.2014
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Resolved various issues impacting sales management and business operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Branch Manager
Equity Assurance Company Limited
01.2012 - 03.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Generated financial and operational reports to assist management with business strategy.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Complied with established internal controls and policies.
- Implemented service improvements to enhance sales cycle.
Deputy Manager, Marketing
Colina Insurance Company Limited
01.2010 - 02.2012
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Evaluated employee performance regularly using well-defined criteria, recognizing top performers and addressing underperformance proactively.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
- Implemented risk management protocols that ensured potential threats were properly identified assessed and mitigated reducing negative impact on organizational operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues, and promote brand loyalty.
- Optimized internal workflows by identifying bottlenecks in processes and implementing efficient solutions for increased productivity.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Maintained, documented and presented progress reports to leaders.
- Fostered a culture of continuous improvement by encouraging employees to share ideas on how to enhance their roles or the overall business operations.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Created reports and analyzed and interpreted data.
- Spearheaded critical projects from inception to completion, consistently meeting deadlines and exceeding expectations.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Conducted thorough market research to identify opportunities for expansion or improvement within the industry landscape.
- Led successful sales campaigns that resulted in significant revenue growth for the organization over time.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Acting Head, Marketing
IGI Insurance Company Limited
04.2008 - 12.2010
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
Head, Universal Life Department & Claims
Ghana Life Insurance Company Limited
01.2006 - 03.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Handled all Universal Life Claims
- Group Life quotations and underwriting
- Individual Life Underwriting
- Records Management
- Monthly productivity and reconciliation
- Marketing Presentations
Assistant Manager, GroupLife Underwriting , Claims
Enterprise Life Assurance Company
01.2003 - 12.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing policy loans and withdrawals and maintaining current knowledge on policy updates.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Handled all Claims and investigations
- Medical Underwriting
- Group and individual Life Underwriting
- Records Management
- Supervised data entry staff and Records Department
- Monthly Productivity and reconciliation reports - sales and Underwriting
Assistant Manager, Underwriting
Unique Insurance Company Limited
01.2000 - 12.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- New Motor Business Underwriting
- Life Underwriting and vetting
- Claims handling
- Risk Survey
- Public relations and correspondence
Senior Insurance Officer
Metropolitan Insurance Company
01.1996 - 12.1999
- Enhanced client satisfaction by addressing inquiries and resolving issues in a timely manner.
- Assisted management team in developing annual budgets and financial forecasts, taking into account factors such as market trends, premium growth expectations, and risk assessments.
- Negotiated favorable terms with underwriters on behalf of clients, securing competitive rates while minimizing risk exposure.
- Increased policy renewals by maintaining strong relationships with existing clients.
- Developed customized insurance policies for clients, ensuring optimal coverage tailored to individual needs.
- Contributed to business growth by identifying opportunities for cross-selling additional products and services to existing clients.
- Maintained up-to-date knowledge of industry trends and regulations, enabling informed decision-making when assessing risk factors or developing new products/services offerings.
- Collaborated with marketing department to develop targeted campaigns for promoting new products, resulting in increased sales opportunities.
- Provided ongoing support and guidance to junior team members, fostering a positive work environment conducive to professional growth and development.
- Collaborated with brokers to develop strategies for expanding market share within the competitive insurance industry.
- Streamlined claim processing by effectively collaborating with adjusters, appraisers, and other insurance professionals.
- Managed large caseloads while maintaining strict adherence to deadlines, guaranteeing timely completion of all tasks related to claims processing or policy issuance.
- Reduced underwriting risks through diligent research and analysis of potential clients'' financial profiles.
- Evaluated potential risks and assessed appropriate premium rates, leading to balanced portfolios.
- Enhanced department efficiency through regular reviews of workflows, procedures, and systems for improvement opportunities.
- Delivered comprehensive training sessions on insurance products and processes to new employees, ensuring a seamless transition into their roles.
- Provided exceptional customer service by promptly responding to client questions and concerns regarding policies and claims.
- Improved claim resolution times through proactive communication with all relevant parties involved in the process including insured individuals, third-party claimants, legal counsel, medical providers, among others.
- Conducted thorough reviews of policy applications for accuracy and completeness before approval.
- Complied with established internal controls and policies.
- Established and checked coding procedures, monitored reports and updated internal files.
- Liaised between Accountants Generals, Banks and other corporate institutions to ensure premium transfers are prompt and correct without discrepancies
Life Insurance Underwriter
Great African Insurance Company Limited
01.1993 - 12.1996
- Improved underwriting accuracy by consistently reviewing and analyzing medical, financial, and occupational data.
- Increased operational efficiency through continual refinement of underwriting policies, procedures, and tools.
- Reduced claim costs by conducting thorough evaluations of potential policyholders'' insurability risks.
- Streamlined the underwriting process for faster turnaround times through effective communication with brokers and agents.
- Delivered consistent results within designated authority levels by accurately assessing applicant insurability risks according to company guidelines.
- Achieved high levels of customer satisfaction by consistently delivering accurate, timely, and clear advice to applicants regarding their life insurance coverage options.
- Evaluated complex cases involving multiple risk factors and provided recommendations based on thorough analysis of the applicant''s overall insurability profile.
- Provided guidance to junior underwriters, assisting them in understanding complex cases and developing their skills in risk assessment.
- Minimized company exposure to losses by diligently adhering to established underwriting standards in all decision-making processes.
- Strengthened client relationships by providing timely and accurate feedback on individual case statuses and eligibility decisions.
- Kept abreast of industry developments through ongoing professional education courses, seminars, webinars, and conferences—staying ahead of emerging trends affecting life insurance underwriting practices.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
Education
Bachelor of Arts - Bachelor of Laws
Presbyterian University Ghana
Kumasi Campus06.2026
Certificate in Data Processing Level 1 - Data Processing Technology Level 1
LA PLAGE META VERSE
NIGERIA 04.2024
Certificate in HRM -Training And Development - Human Resources Training And Development
LA PLAGE META VERSE
NIGERIA04.2024
Certificate in Criminal Law - Criminal Law
Presbyterian University Ghana
Abetifi, Kwahu08.2023
Certificate in Performance And Balance Scorecard - Certificate In Performance And Balance Scorecard
HR CERTIFICATION CENTRE
Accra07.2023
MBA - Human Resources Management
Accra Business School
Accra06.2023
Executive Certificate in Strategic HR Management - Executive Certificate in Strategic HR Management
HR CERTIFICATION CENTRE
Accra11.2022
Certificate in Compensation And Benefits - Human Resource Management (Compensation & Benefits
LA PLAGE META VERSE
NIGERIA 04.2024
Certificate in Labour And Employees Relations - Human Resources Management- Labour & Employee Rela
LA PLAGE META VERSE
NIGERIA 04.2024
Certificate in HRM - RECRUITMENT - Human Resources Development- RECRUITMENT
LA PLAGE META VERSE
NIGERIA 04.2024
No Degree - Sales And Marketing Education
CIMG
Accra03.2018
Certificate in Records Management & Archives Admin - Records Management & Archives Administration
LAYSIA INFO CONSULT
Accra 05.2005
Certificate in Life & Pensions - Life & Pensions-marketing And Underwriting
CONTINENTAL RE INSURANCE PLC
LAGOS - NIGERIA 08.2004
Certificate in Public, Advertising & Marketing - Public Relations, Advertising, And Applied Communication
GHANA INSTITUTE OF JOURNALISM
Accra03.2006
Certificate in Advance Marketing - Advance Marketing
GHANA INSTITUTE OF JOURNALISM
Accra03.2006
Certificate in Customer Service Delivery - Customer Service
LEADERSHIP & CAREER DEVELOPMENT CONSULT
Accra 10.2004
Tme Management
MDPI
Accra06.2003
Certificate in Reinsurance - Insurance
GHANA RE INSURANCE COMPANY LIMITED
Accra07.1995
Certificate in Effective Supervisory Skills - Office Supervision And Management
C &B ASSOCIATES LIMITED
Accra 11.1999
GCE ADVANCED LEVEL - Liberal Arts And General Studies
Mfantsipim School
Cape Coast, Ghana06.1990
GCE ORDINARY LEVEL - Art Education
Mfantsipim School
Cape Coast, Ghana06.1988
Certificate in Microsoft Windows - Information Technology
Education Technology Centre
Achimota, Ghana05.2000
Skills
- Ethical standards
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Dependable and Responsible
- Multitasking
- Insurance knowledge
- Analytical skills
- Sales skills
- Negotiation skills
- Networking
- Technology proficiency
Timeline
Head, Public Sector(sales and Marketing)
Millennium Insurance Company Limited
01.2018 - Current
Branch Manager
Millennium Insurance Company Limited
01.2014 - 12.2017
Branch Manager
Millennium Insurance Company Limited
04.2013 - 12.2014
Branch Manager
Equity Assurance Company Limited
01.2012 - 03.2013
Deputy Manager, Marketing
Colina Insurance Company Limited
01.2010 - 02.2012
Acting Head, Marketing
IGI Insurance Company Limited
04.2008 - 12.2010
Head, Universal Life Department & Claims
Ghana Life Insurance Company Limited
01.2006 - 03.2008
Assistant Manager, GroupLife Underwriting , Claims
Enterprise Life Assurance Company
01.2003 - 12.2007
Assistant Manager, Underwriting
Unique Insurance Company Limited
01.2000 - 12.2003
Senior Insurance Officer
Metropolitan Insurance Company
01.1996 - 12.1999
Life Insurance Underwriter
Great African Insurance Company Limited
01.1993 - 12.1996
Bachelor of Arts - Bachelor of Laws
Presbyterian University Ghana
Certificate in Data Processing Level 1 - Data Processing Technology Level 1
LA PLAGE META VERSE
Certificate in HRM -Training And Development - Human Resources Training And Development
LA PLAGE META VERSE
Certificate in Criminal Law - Criminal Law
Presbyterian University Ghana
Certificate in Performance And Balance Scorecard - Certificate In Performance And Balance Scorecard
HR CERTIFICATION CENTRE
MBA - Human Resources Management
Accra Business School
Executive Certificate in Strategic HR Management - Executive Certificate in Strategic HR Management
HR CERTIFICATION CENTRE
Certificate in Compensation And Benefits - Human Resource Management (Compensation & Benefits
LA PLAGE META VERSE
Certificate in Labour And Employees Relations - Human Resources Management- Labour & Employee Rela
LA PLAGE META VERSE
Certificate in HRM - RECRUITMENT - Human Resources Development- RECRUITMENT
LA PLAGE META VERSE
No Degree - Sales And Marketing Education
CIMG
Certificate in Records Management & Archives Admin - Records Management & Archives Administration
LAYSIA INFO CONSULT
Certificate in Life & Pensions - Life & Pensions-marketing And Underwriting
CONTINENTAL RE INSURANCE PLC
Certificate in Public, Advertising & Marketing - Public Relations, Advertising, And Applied Communication
GHANA INSTITUTE OF JOURNALISM
Certificate in Advance Marketing - Advance Marketing
GHANA INSTITUTE OF JOURNALISM
Certificate in Customer Service Delivery - Customer Service
LEADERSHIP & CAREER DEVELOPMENT CONSULT
Tme Management
MDPI
Certificate in Reinsurance - Insurance
GHANA RE INSURANCE COMPANY LIMITED
Certificate in Effective Supervisory Skills - Office Supervision And Management
C &B ASSOCIATES LIMITED
GCE ADVANCED LEVEL - Liberal Arts And General Studies
Mfantsipim School
GCE ORDINARY LEVEL - Art Education
Mfantsipim School
Certificate in Microsoft Windows - Information Technology
Education Technology Centre
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