Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOHNNY NSIAH

ACCRA

Summary

Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills. Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills. Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer eighteen (18) years of related experience to a challenging position with room for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience

Work History

Internal Control Officer

Prudential Bank Ltd
01.2022 - Current
  • Improving internal control processes by conducting thorough risk assessments and implementing effective recommendations.
  • Identifying areas for improvement in financial reporting through meticulous review of documentation and procedures.
  • Enhance operational efficiency by streamlining workflows, simplifying complex processes, and eliminating redundancies.
  • Review of staff accesses to ensure dual control is not compromised and staff have the appropriate level of access as pertaining to their schedule.
  • Reduce instances of fraud and error by establishing robust monitoring systems and ensuring strict adherence to company policies.
  • Ensure timely resolution of audit issues by closely tracking action plans and following up with responsible parties until completion.
  • Collaborate with cross-functional teams to address control deficiencies and implement corrective actions, resulting in strengthened controls.
  • Assist management in evaluating potential acquisitions by performing due diligence reviews focused on assessing risks and controls environments.
  • Conduct regular meetings with departments and branches to discuss progress towards achieving control objectives, addressing any concerns or roadblocks as needed.
  • Continuously improve the effectiveness of the organization''s internal controls system through ongoing monitoring, evaluating, and updating procedures and assisted in developing a working manual for the unit.
  • Supervised a team of four (4) to undertake Data cleaning and Customer updates across five branches of the bank.

Branch Manager

Prudential Bank Limited
07.2020 - 12.2021
  • Spearheaded the the bank's new business model at the branch.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving business growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Enhanced staff competency by recommending specific training for staff members, boosting staff productivity across the branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the town and the region as a whole.
  • Championed process improvement initiatives that resulted in increased efficiency, improved service quality and cost savings for the branch.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Drove cross-selling efforts by collaborating with various departments within the organization to maximize business from existing clients.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the city.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Assessed employee performance and developed improvement plans.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.
  • Complied with regulatory guidelines and requirements.
  • Created strategies to develop and expand existing customer sales, resulting in increase in branch deposits .
  • Resolved various issues impacting branch operations and business development.
  • Enhanced branch performance by handling staff conflicts, evaluations and coaching employees on the bank's operations manual.
  • Generated financial and operational reports, reviewed them and put in measures to enhance the branch business strategy.
  • Implemented service improvements to improve deposit mobilisation and profit ability.
  • Reduced process bottlenecks by coaching staff on practices, procedures, and performance strategies.
  • Examined and recommended customer facility applications for approval or otherwise.
  • Ensured that the branch complied with established internal controls and policies.
  • Performed banking, business administration and financial tasks to guarantee five-star service .
  • Analyzed business processes to identify cost savings and operational efficiencies.

Operations Manager

Prudential Bank Limited
01.2014 - 06.2020
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for customer service through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led successful change initiatives, ensuring seamless transitions during operational restructuring efforts.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents.
  • Deputized for the Branch Manager anytime he was on leave or out of office.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised the chief teller to ensure efficient management of cash.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Deputy Operations Manager

Prudential Bank Limited
02.2010 - 12.2013
  • Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
  • Managed cross-functional teams for successful project completion and improved team collaboration.
  • Increased customer satisfaction with timely resolution of issues and proactive communication.
  • Developed comprehensive training programs, resulting in improved employee performance and productivity.
  • Optimized resource allocation by analyzing data and identifying areas for improvement.
  • Implemented process improvements to reduce errors, increase accuracy, and improve overall operations quality.
  • Established effective communication channels between departments, fostering a culture of collaboration and teamwork.
  • Led change management initiatives, ensuring smooth transitions during organizational restructuring efforts.
  • Played a pivotal role in the successful launch of new product lines by coordinating resources across multiple departments.
  • Boosted operational effectiveness with thorough risk assessments and mitigation plans implementation.
  • Supported continuous improvement initiatives by identifying inefficiencies within existing processes and recommending solutions.
  • Championed safety protocols adherence, resulting in reduced incidents and increased workplace safety awareness among staff members.
  • Mentored junior team members to foster professional growth and development, strengthening overall team capabilities.
  • Played an integral role in the development of departmental budgets, working closely with senior leadership to align financial goals with business objectives.
  • Built a positive work environment by promoting open communication channels as well as recognition programs designed to acknowledge employees'' hard work.
  • Facilitated seamless transitions during technology upgrades by providing end-user support through hands-on training sessions along with the creation of user-friendly documentation.
  • Streamlined the onboarding process for new hires by developing a comprehensive orientation program that familiarized employees with company culture, policies, and best practices.
  • Coordinated with General Manager in different operational issues and promotional activities.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Communicated with customers to assess satisfaction with products and services received.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Developed and maintain operational guidelines for staff.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored key performance metrics to identify areas for improvement.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Banking Officer

Prudential Bank Limited
05.2006 - 01.2010
  • Streamlined loan processing for improved efficiency and faster approvals.
  • Enhanced client relationships with personalized financial advice and product recommendations.
  • Performed teller functions- Receiving cash and other payment instruments for the credit of customers.
  • Handled data-entry and other back office entry
  • Handled clearing of cheques and other payment instruments.
  • Account opening officer - Interviewed prospective customers to determine which type of accountability to o0en for them after conducting thorough customer due diligence.
  • Conducted detailed financial analyses to determine creditworthiness of potential borrowers, reducing default rates significantly.
  • Provided exceptional customer service, resulting in high retention rate among existing clients.
  • Developed tailored investment strategies for clients, helping them achieve their short-term and long-term financial goals.
  • Resolved complex customer issues efficiently, ensuring positive experience for all customers.
  • Increased customer satisfaction by providing timely and accurate banking services.
  • Provided exceptional customer service, resulting in a high retention rate among existing clients.
  • Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
  • Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
  • Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
  • Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
  • Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
  • Played a critical role in driving successful audit results through diligent record-keeping practices.
  • Actively contributed to the implementation of new technology platforms aimed at enhancing the overall client experience.
  • Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
  • Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
  • Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.

National Service Person

East Gonja District Assembly
12.2004 - 09.2005
  • Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
  • Improved public speaking abilities through leading presentations and briefings during service activities.
  • Gained hands-on experience in broadening skillset and increasing overall employability.
  • Acquired knowledge of government operations while contributing to the successful execution of district programs.
  • Cultivated strong work ethics through adherence to strict schedules and meeting tight deadlines under pressure.
  • Built effective communication skills by liaising with diverse groups of people within the community and across different agencies.
  • Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout the service term.
  • Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
  • Promoted a positive image of National Service through professionalism, enthusiasm, and dedication to duty.
  • Fostered cross-cultural understanding by engaging with individuals from diverse backgrounds during service assignments.
  • Expanded network of professional contacts through collaboration with organizations in both public and private sectors during service period.
  • Addressed pressing social issues head-on, positively impacting the lives of those served through targeted interventions.
  • Exhibited resilience amidst adversity, maintaining focus on goals despite potential setbacks or obstacles encountered during service tenure.
  • Contributed meaningfully towards nation-building efforts by actively participating in government-sponsored programs aimed at improving societal conditions.
  • Strengthened interpersonal skills through regular interaction with fellow National Service members, fostering camaraderie and a sense of common purpose.
  • Embraced opportunities for personal growth by constantly seeking new challenges and pushing boundaries during the service term.


Education

Master Of Business Administration - Finance

Kwame Nkrumah University of Science And Technology
Kumasi
02.2021

Bachelor Of Business Administration - Banking And Finance

Methodist University Ghana
Accra
04.2005

General Arts -

Labone Senior High School
Accra
12.1998

Skills

  • Compliance Monitoring
  • Business Acumen
  • Risk Mitigation
  • Documentation Review
  • Teamwork and Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Self Motivation
  • Task Prioritization
  • Professionalism
  • Interpersonal Skills
  • Problem-solving aptitude
  • Active Listening
  • Time Management
  • Organizational Skills
  • Analytical Skills
  • Reliability
  • Multitasking

Languages

English
Bilingual or Proficient (C2)

Timeline

Internal Control Officer

Prudential Bank Ltd
01.2022 - Current

Branch Manager

Prudential Bank Limited
07.2020 - 12.2021

Operations Manager

Prudential Bank Limited
01.2014 - 06.2020

Deputy Operations Manager

Prudential Bank Limited
02.2010 - 12.2013

Banking Officer

Prudential Bank Limited
05.2006 - 01.2010

National Service Person

East Gonja District Assembly
12.2004 - 09.2005

Master Of Business Administration - Finance

Kwame Nkrumah University of Science And Technology

Bachelor Of Business Administration - Banking And Finance

Methodist University Ghana

General Arts -

Labone Senior High School

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