Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) – for documentation, data management, and presentations Google Workspace (Docs, Sheets, Slides, Drive) – for cloud-based collaboration and document managementData Analysis Tools such as Microsoft Excel (pivot tables, formulas), Google Sheets, and beginner-level Power BI Communication Platforms like Slack, Zoom, and Microsoft Teams I also have experience with social media management tools like Canva for content design
JOHN OFOSU-ANIM JNR
ACCRA,AA
Summary
Dynamic Corporate Affairs Officer with proven expertise at SIC Insurance Plc in media management and strategic decision-making. Skilled in fostering partnerships and enhancing brand visibility through innovative marketing initiatives. Adept at leveraging CRM solutions and communication to drive client engagement and achieve business objectives. Recognized for building strong relationships and executing successful outreach campaigns.
Overview
10
10
years of professional experience
Work History
CORPORATE AFFAIRS OFFICER/EXECUTIVE
SIC Insurance Plc
04.2018 - Current
- Designing and Implementing effective media management strategies and techniques that build strong and positive relationships with media
- Managing corporate membership associations and other professional bodies as approved by management
- Serving as a liaison between SIC Insurance and all media houses to ensure proactive and positive coverage on SIC Insurance
- Ensuring daily newspapers and press monitoring for Head of Department's attention
- Conducted regular meetings with team to discuss issues, concerns and updates
- Established and implemented departmental policies, goals and objectives
- Reviewed employee concerns and new opportunities to drive business strategies
- Representative of Department on sub-committee on CSR related projects & Initiatives
MARKETING MANAGER
Phoenix Creative Agency
12.2017 - 02.2020
- Created and published all marketing material in line with marketing plans
- Bringing in new businesses through lead generation campaigns
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization
- Researched developing trends to stay updated with new ideas and marketing practices
- Maintained documentation, detailing assignments, in-progress work and completed project milestones
- Performed market segmentations, targeting and positioning for each product line
ACCOUNT EXECUTIVE
Loop Consulting Limited-Ghana
08.2016 - 06.2017
- Reactivated dormant /inactive accounts through continuous customer engagement
- Prospected, cold called and qualified new clients
- Made calls in relation to customer satisfaction (Customer Feedback)
- Managed enquiries of existing and new customers and referred complex issues to appropriate officials
- Drafted call reports after every client engagement
- Provided support for all other units
- Drafted proposals for identified clients
- Assisted with customer complaints
- Coordinated inter-unit communications
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Qualified leads, built relationships and executed sales strategies to drive new business
- Executed successful sales strategies to convert leads into customers
- Resolved issues promptly to drive satisfaction and enhance customer service
- Collaborated with internal teams to develop account strategy
- Managed sales cycle to maintain solid customer base
- Strengthened customer relationships with proactive and collaborative approach to managing needs
- Gained understanding of goals, objectives and processes to meet client business needs
National Service Person
Volta River Authority
ACCRA
09.2015 - 07.2016
- Collaborated with Power Trading & Business Department Head to develop investment strategies with relevant departments.
- Researched and analyzed energy-related issues like renewables and feed-in tariffs.
- Aided in uncovering opportunities for utilizing expertise in regional power plant operations.
- Developed financial analyses while presenting findings to various teams.
- Collaborated effectively in team meetings to provide support during absence of department head.
- Showcased respect, friendliness and eagerness to assist as needed.
- Excelled under tight deadlines in a dynamic setting.
- Identified new business opportunities through networking activities at industry events.
- Engaged customers with effective and persuasive communication skills to build interest and close sales.
Education
MSc - International Business
University of Ghana
12.2022
B.Sc. - Business Administration (Marketing Option)
University of Ghana
12.2015
Skills
- Communication
- Competence in digital tools
- Social media management
- Experience with CRM software solutions
- Prospective client outreach
- Strategic decision-making
- Team Building
- Collaboration
- Advertising initiative planning
- Partnership Development
- Negotiation
- Account portfolio oversight
- Assessing performance outcomes
- Evaluation
Personal Information
- Date of Birth: 11/05/91
- Nationality: Canadian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Languages
English
Native language
Chinese (Mandarin)
Beginner
A1
Japanese
Beginner
A1
Akan (Twi)
Advanced (C1)
C1
Accomplishments
I am most proud of my work as a customer service rep where I helped decrease our average customer complaint resolution time from 48 hours to under 24 hours. Starting a tracking mechanism to highlight pressing problems, I followed up with crossfunctional groups to see faster answers.
As seen in postcall surveys, this also resulted in a 25% rise in customer satisfaction scores over three months on top of enhancing our response time.
Work Preference
Work Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionPersonal development programsCareer advancementInterests
I am genuinely interested in helping people and solving problems, which is one of the reasons I enjoy working I find it fulfilling to turn a challenging situation into a positive experience for a customer Outside of work, I enjoy activities that help me stay sharp and connected like reading about personal development, volunteering in community service projects, and sometimes even taking short courses to improve my communication and tech skills I also have an interest in learning about different cultures and people, which helps me connect better with customers from diverse backgrounds
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CORPORATE AFFAIRS OFFICER/EXECUTIVE
SIC Insurance Plc
04.2018 - Current
MARKETING MANAGER
Phoenix Creative Agency
12.2017 - 02.2020
ACCOUNT EXECUTIVE
Loop Consulting Limited-Ghana
08.2016 - 06.2017
National Service Person
Volta River Authority
09.2015 - 07.2016
MSc - International Business
University of Ghana
B.Sc. - Business Administration (Marketing Option)
University of Ghana
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