JOHN CHRISTIAN YAMOAH
ACCRA
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tayota Ghana
Accra
04.2023 - 05.2024
Customer Service
Zeepay Ghana Limited
05.2020 - 11.2022
Customer Service representative
Zeepay Ghana Limited
- I excelled in providing exceptional customer service and demonstrated advanced communication skills, resolving customer issues efficiently
- I achieved a high first call resolution rate of, effectively solving customer issues on the first interaction, which improved both productivity and customer retention
- I received the top Customer Service Representative award two years in a row for maintaining a 95% satisfaction rating and handling high call volumes without compromising quality
- In a previous role, I helped raise customer satisfaction scores by 15% within six months through personalized service and proactive issue resolution, leading to increased customer loyalty.
Education
BA - Phsycology and Human Resource
University of Ghana
12.2020
Skills
- Customer Service
- Communication Skills
- Problem-solving
- Team Collaboration
- Data Analysis
- Troubleshooting and
- Problem-solving
- Multi-tasking and Time
- Management
- PROFILE
- Experienced and skillful Inbound Customer Service Agent providing high quality service
- To callers, working address and meet all needs Adept at following communication scripts
- To properly handle various needs in a poised and professional manner Proven track
- Record of serving as an effective liaison between companies and their potential and
- Current clients Works to keep and increase customer satisfaction with every phone call
- Understands the importance of delivering the mission of a brand with each and every
- Action and interaction that takes place involving customers
- Tools and Technologies
Languages
Timeline
Customer Service Representative
Tayota Ghana
04.2023 - 05.2024
Customer Service
Zeepay Ghana Limited
05.2020 - 11.2022
Customer Service representative
Zeepay Ghana Limited
BA - Phsycology and Human Resource
University of Ghana
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