JOHN KINGSLEY ESSEL

🔹 Technical Lead – Responsibilities

• Project Coordination: Oversee and align technical teams across diverse services to ensure timely, efficient, and integrated project delivery.
• Quality & Compliance: Enforce standards, conduct inspections, and ensure all work meets industry and safety regulations.
• Team Leadership: Mentor staff, assign tasks strategically, and promote skill development and collaboration.
• Client Consultation: Act as the technical advisor to clients, ensuring clear communication, tailored solutions, and ongoing support.

🚗 Driving School Manager – Responsibilities

• Operations Management
  Oversee daily activities including scheduling lessons, managing vehicles, and coordinating instructors to ensure smooth and efficient service delivery.
• Instructor Supervision & Training
  Recruit, train, and evaluate driving instructors to maintain high teaching standards and ensure compliance with licensing regulations.
• Customer Service & Enrollment
  Handle student inquiries, manage enrollment processes, and ensure a positive experience from registration to certification.
• Compliance & Safety Oversight
  Ensure adherence to traffic laws, safety standards, and regulatory requirements for both instructors and students, including vehicle maintenance and documentation.

💻 Virtual Tech Support – Responsibilities

• Remote Troubleshooting
  Diagnose and resolve hardware, software, and network issues via phone, chat, or email.
• Customer Assistance
  Provide clear, step-by-step guidance to users, ensuring a smooth and supportive experience.
• System Setup & Configuration
  Assist with installing and configuring software, devices, and network connections remotely.
• Documentation & Follow-Up
  Maintain records of issues and solutions, and follow up to ensure problems are fully resolved.

📹🌐 CCTV & Network Support Technician – Responsibilities

• System Installation & Configuration
  Install and set up CCTV cameras, DVR/NVR systems, and network equipment like routers , switches, firewall and wireless access point .
• Monitoring & Maintenance
  Regularly inspect and maintain CCTV and network systems to ensure optimal performance and uptime.
• Troubleshooting & Repairs
  Diagnose and resolve issues related to video surveillance, connectivity, and hardware/software faults.
• Security & Data Integrity
  Implement security measures, manage access controls, and ensure safe storage and transmission of surveillance data.

🖥️ Computer Technical Support Engineer – Responsibilities

• Issue Diagnosis & Resolution
  Identify and fix hardware, software, and system problems to ensure smooth user operations.
• System Setup & Configuration
  Install, configure, and upgrade computers, operating systems, and applications based on user needs.
• User Support & Training
  Provide technical assistance and guidance to users via phone, email, or in person, ensuring a positive support experience.
• Documentation & Reporting
  Maintain detailed records of issues, solutions, and system changes to support future troubleshooting and analysis.