Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Diyansah

Summary

At A & J Enterprises, a dynamic sales assistant with proven experience in customer needs assessment and sales improvement has been honed. Skilled in cash handling and maintaining strong customer relationships, resulting in increased customer loyalty and sales. Demonstrates exceptional interpersonal skills and a dedication to safety and cleanliness requirements. Result-oriented programs and a deep understanding of product knowledge are essential to success.

Overview

6
6
years of professional experience

Work History

Sales Assistant

Malcom Shopping Mall - Tarkwa
02.2021 - Current
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Entered, coded and processed vendor invoices and helped track expenses for capitalizations.

Sales Assistant

A & J Enterprises
05.2019 - 01.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Methodist Senior High School
Saltpond, Ghana
10.2018

Skills

  • Cash Handling
  • Goal-Oriented
  • Stock management
  • Sales expertise
  • Customer Needs Assessment
  • Strong Communication and Interpersonal Skills
  • Safety and Cleanliness Standards
  • Ability to Lift 40 pounds

Languages

English
Advanced (C1)

Timeline

Sales Assistant

Malcom Shopping Mall - Tarkwa
02.2021 - Current

Sales Assistant

A & J Enterprises
05.2019 - 01.2021

High School Diploma -

Methodist Senior High School

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John Diyansah