JOHN ADU
KUMASI
Summary
Results-driven customer service supervisor with proven skills in complaint resolution, staff training, and operations supervision. Dedicated to enhancing customer satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Pagcila stones mining Co.Ltd
KUMASI
01.2025 - Current
- Supervised daily operations in customer service department.
- Trained staff on company policies and customer service techniques.
- Resolved customer complaints effectively and efficiently.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Created reports on daily, weekly, monthly basis related to customer service activities.
- Provided guidance and support to junior customer service representatives, including coaching and mentoring.
- Evaluated and authenticated returns, exchanges and voids.
- Maintained accurate records of customer interactions for future reference.
Appearance
Aviance Ghana L.T.D
11.2023 - 12.2024
- Maintained cleanliness of aircraft interiors and exteriors to ensure passenger comfort.
- Conducted thorough inspections for safety compliance and cleanliness standards.
- Utilized cleaning equipment and materials effectively for various surfaces and materials.
- Cleaned galley areas such as ovens, microwaves, stoves, beverage makers and other equipment used by flight crews.
- Sanitized lavatories between flights using approved chemicals that are safe for passengers' health .
- Maintained safety regulations for the protection of passengers and crew members during the cleaning process.
Northern Mines GH L.T.D
Mr Abran Amed Chokki
KUMASI
01.2021 - 10.2023
- Developed and scheduled social media content across multiple platforms.
- Assisted in creating and optimizing website content for SEO purposes.
- Researched and identified potential influencers to collaborate with on campaigns.
- Monitored analytics to track success of campaigns and identify areas for improvement.
- Analyzed consumer behavior data from various sources such as Google Analytics.
Education
Diploma - Business Administration And Management
Global Professional Studies
Kumasi12-2022
Skills
- Customer service
- Staff training
- Complaint resolution
- Report generation
- Customer relationship management
- Operations supervision
Timeline
Customer Service Supervisor
Pagcila stones mining Co.Ltd
01.2025 - Current
Appearance
Aviance Ghana L.T.D
11.2023 - 12.2024
Northern Mines GH L.T.D
Mr Abran Amed Chokki
01.2021 - 10.2023
Diploma - Business Administration And Management
Global Professional Studies