JOEL KONADU NSIAH
Accra
Summary
Dedicated and compassionate Registered Nurse (RGN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader
Overview
7
7
years of professional experience
Work History
Site Manager
Nyaho Medical Centre
08.2022 - 06.2023
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Created weekly and monthly reports and presentations for management team.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assumed responsibility for personnel deployed to work site.
Duty Manager
Nyaho Medical Centre
11.2020 - 07.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Analyzed sales data to identify opportunities for growth and improvement.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Solicited customer feedback to identify and improve on areas of weakness.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Senior Nurse
Nyaho Medical Centre
11.2016 - 08.2020
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed care from admission to discharge.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
- Audited charts and reviewed clinical documents to verify accuracy.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, nursing assistants, healthcare assistants and orderlies.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Developed and implemented care plans for patient treatment after assessing physician medical regimens.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Nursing Officer
PRIMECARE MEDICAL CENTER
04.2016 - 11.2016
- Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
- Designed and implemented standards of care for nursing and patient care.
- Maintained proper staff levels within budget parameters to deliver high levels of care to every patient.
- Investigated and reported all incidents per hospital policies.
- Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
- Supervised staff of 4 registered nurses/midwives and 5 certified nursing assistants.
- Communicated with patients, ensuring that medical information was kept private.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Collaborated with store manager to maintain daily operations.
Education
Basic School Certificate Examination(B.E.C.E) -
CAMBRIDGE INTERNATIONAL SCHOOL
KUMASI, GHANA04.2024
Bachelor of Science - Nursing
UNIVERSITY OF GHANA
LEGON05.2013
Senior Secondary Certificate Examination(WASSCE) -
ADVENTIST SENIOR HIGH SCHOOL
BANTAMA, KUMASI06.2007
Skills
- Medication Administration
- Patient Assessment
- Health Promotion/Education
- Documentation Accuracy
- Infection Control
- Emergency Care
- Wound Care
- Getting IV access/Cannulation (very skilled)
- Care Planning
- Shift Scheduling
- Regulatory Compliance
- Team Leadership
- Budget Development
- Documentation and Reporting
- Facility Oversight
- MS Office
- Staff Management
- Contract Negotiation
- Conflict Resolution
- Problem Solving
- Workforce Planning
Accomplishments
- Drafted the Crash Trolley Policy for the organization
- Trained clinical staff( doctors, nurses and pharmacists) on the Crash Trolley Policy
- Best Nurse 2018
- Nurse of the month November 2018
- MD's Special Award 2019
- Nominee, Star of Nyaho( Best Worker) 2018
- Nominee, Most Dedicated Employee, 2018
- Nominee, Best Patient Caregiver, 2018
- Site Manager, setup Nyaho Medical Center new branch in Takoradi
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Twi
Bilingual or Proficient (C2)
References
Available upon request.
Timeline
Site Manager
Nyaho Medical Centre
08.2022 - 06.2023
Duty Manager
Nyaho Medical Centre
11.2020 - 07.2022
Senior Nurse
Nyaho Medical Centre
11.2016 - 08.2020
Nursing Officer
PRIMECARE MEDICAL CENTER
04.2016 - 11.2016
Basic School Certificate Examination(B.E.C.E) -
CAMBRIDGE INTERNATIONAL SCHOOL
Bachelor of Science - Nursing
UNIVERSITY OF GHANA
Senior Secondary Certificate Examination(WASSCE) -
ADVENTIST SENIOR HIGH SCHOOL
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