Data analysis and research enthusiast
Joel Sackey
Customer Service Representative (NSP)
Accra
Summary
Dedicated Customer Service professional with a positive attitude and genuine interest in helping others, well-prepared to excel in a customer-focused environment. Ability to quickly grasp company products and services ensures accurate and efficient customer support. Eager to utilize and enhance communication and problem-solving skills in any role undertaken.
Overview
1
1
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
GCB Bank PLC
East Legon
10.2024 - Current
- Undertaking over the counter cash transactions and non cash transactions ensuring job continuity.
- Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, and services information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Machine Operator
Usibras Ghana Limited
Prampram
03.2022 - 05.2022
- Operating cashew cutting machine and ensuring the machine and it's surroundings are clean at all times.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded company standards.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Loaded raw materials into machine to keep manufacturing process running smoothly.
Education
Bachelor of Commerce - Procurement and Supply Chain Management
University of Cape Coast
Cape Coast, Ghana 01.2020 - 01.2024
Some College (No Degree) - Business
St. Augustine's College
Cape Coast, Ghana 01.2017 - 01.2020
Some College (No Degree) -
St. Paul's Experimental School
Ashaiman-Lebanon, Accra 01.2008 - 01.2017
Skills
Customer service
Interests
Timeline
Customer Service Representative
GCB Bank PLC
10.2024 - Current
Machine Operator
Usibras Ghana Limited
03.2022 - 05.2022
Bachelor of Commerce - Procurement and Supply Chain Management
University of Cape Coast
01.2020 - 01.2024
Some College (No Degree) - Business
St. Augustine's College
01.2017 - 01.2020
Some College (No Degree) -
St. Paul's Experimental School
01.2008 - 01.2017
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