Summary
Overview
Work History
Education
Skills
Referees
Timeline
Generic

JOEL OSAE KORANTENG

ACCRA

Summary

Results-driven professional with a strong background in marketing , customer service, public relations, operations management, amongst other skills. Leveraging academic knowledge gained from formal education combined with practical skills from personal experience to deliver impactful results in my positions to ensure quality and drive brand success. Adaptable and eager to learn, I continuously seek opportunities to expand my skills and knowledge in any position I hold, ensuring I contribute effectively to the team's ultimate success.

Overview

5
5
years of professional experience

Work History

Marketing & Operations Manager

Package Perfect Company
07.2023 - Current
  • Overseeing Daily Operations & Marketing Strategies: Manage and coordinate the production process, ensuring efficiency, quality, and timely delivery, while simultaneously developing and executing marketing strategies that align with company goals
  • Quality Control & Brand Integrity: Implement and monitor quality assurance processes to meet industry standards and customer expectations, while ensuring that all marketing efforts consistently reinforce brand integrity and reputation.
  • Budget & Financial Management: Manage the combined budget for operations and marketing, overseeing cost control, resource allocation, and expense forecasting to support both production and promotional activities.
  • Customer Satisfaction & Engagement: Work closely with the sales and customer service teams to ensure customer orders are fulfilled accurately and on time, while also developing marketing strategies that enhance customer satisfaction and loyalty.
  • Client acquisition via social media and in-person proposals and interactions.

Freelance Photographer & Creative Director

02.2021 - Current
  • Client Consultation: Work closely with clients to understand their vision, needs, and expectations, ensuring personalized and tailored photography services.
  • Marketing & Client Acquisition: Promote services through various channels, including social media, networking, and online portfolios, to attract new clients and grow the freelance business.
  • Post-Production Editing: Edit and retouch photos using professional software to enhance image quality, ensuring the final product aligns with the client’s vision and professional standards.
  • Project Management: Manage multiple photography projects simultaneously, ensuring timely delivery of high-quality work while maintaining excellent client communication.
  • Consistently driven customer satisfaction and brand success for clients such as Nsuomnam Restaurant, Yevu Clothing, and WeHu Magazine, to mention a few, by delivering tailored photography and video content that captures the essence of their brands, enhances their visual identity, and engages their target audiences

Librarian

Accra Technical University (ATU)
10.2021 - 10.2022
  • Conducted inventory audits, ensuring accuracy in library database and physical collection.
  • Register patrons to the online public access catalogue for easy and remote access to e-resources
  • Maintained records of patron borrowing activity with an automated system.
  • Conducted library tours to introduce patrons to resources available in the library.
  • Curated a diverse collection of materials, including books, digital resources, and multimedia, to meet community needs.
  • Provided reference services to students, faculty, staff, and community members using print and electronic resources.
  • Compiled and analyzed library usage statistics, adjusting services and collections to meet changing needs.
  • Implemented and monitored security measures to protect library assets and ensure patron safety.

Assistant Manager

Belkans Electricals
06.2019 - 01.2021
  • Strategic Development: Developed and executed comprehensive marketing strategies that aligned with the company’s growth objectives, enhancing brand visibility and market penetration.
  • Mainstream and Social Media Marketing: Managed and optimized marketing campaigns across mainstream and social media platforms by implementing ideas of advertisements in newspapers, billboards and different social media platforms to reach a variety of clients , driving customer engagement and expanding the brand’s online and general market presence resulting in about 30% increase in customer acquisition, product patronage and a substantial boost in profits .
  • Innovative Brand Success Initiatives: Introduced innovative marketing concepts, including new product launch campaigns and promotional events, that significantly boosted brand recognition and customer loyalty.
  • Customer Relations & Service : Led customer service initiatives via in-person talk ,social media interactions and emails to build strong, trust-based relationships, ensuring prompt and effective resolution of issues while gathering valuable feedback for continuous improvement, enhanced brand loyalty and public trust.

Education

BACHELOR OF ARTS - Information Studies and Classical History

UNIVERSTY OF GHANA (LEGON)
08.2021

GENERAL ARTS -

PRESBYTERIAN BOYS SENIOR HIGH SCHOOL
08.2016

Associate of Arts - Data Analytics

ALX
Ghana

Skills

Personal Skills

  • Good at verbal and written communication
  • Adaptability to different work environments
  • Attention to detail
  • Creativity
  • Team Player (Both leader and follower, depending on context)
  • Time management in priority of tasks
  • Critical skills and analytical thinking in informed decision making

Core Work Skills

  • Customer Relations Management
  • Operations Management
  • Financial Management
  • Sales and Negotiation
  • Cross-Functional Collaboration

Technical Skills

  • Proficiency in Microsoft Office Applications
  • Photography
  • Proficiency in variety of Photo editing software
  • Slack, Google Docs etc

Referees

  • Florence Plockey (PhD). Main Librarian, Accra Technical University, 0242141166
  • Justice Bekoe. Manager, Belkans Electricals, 0553224898
  • Jude Nyarko Addai. Founder, Package Perfect Company, 0245082513

Timeline

Marketing & Operations Manager

Package Perfect Company
07.2023 - Current

Librarian

Accra Technical University (ATU)
10.2021 - 10.2022

Freelance Photographer & Creative Director

02.2021 - Current

Assistant Manager

Belkans Electricals
06.2019 - 01.2021

BACHELOR OF ARTS - Information Studies and Classical History

UNIVERSTY OF GHANA (LEGON)

GENERAL ARTS -

PRESBYTERIAN BOYS SENIOR HIGH SCHOOL

Associate of Arts - Data Analytics

ALX

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