JOEL NANA SARFO KONADU
Accra
Summary
Self-motivated individual with a strong desire to apply knowledge gained through education, experience, and personal qualities to contribute towards achieving organizational goals and objectives. Highly focused, disciplined, and well-organized, excels in interpersonal skills and thrives in diverse working environments.
Overview
4
4
years of professional experience
Work History
IT Technical Support Intern
Kotoka International Airport
11.2023 - 11.2023
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Provided training for end-users on new software applications, promoting increased productivity through efficient use of technology tools.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
- Improved user satisfaction by promptly addressing IT issues and providing effective solutions.
IT Support Specialist
Goldstock Company Limited
02.2022 - 01.2023
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
Project Manager
Ken Visa Minning Company
03.2020 - 11.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra, Ghana2024
West Africa Secondary School Certificate Examination -
Bright Senior High School
09.2020
Skills
- Microsoft Office
- MY SQL
- WEB DESIGN
- HTML
- CSS
- Hardware support
Hobbies and Interests
Reading
Research Interest
IOT in healthcare
Data privacy and security
AI in Healthcare and Security
Timeline
IT Technical Support Intern
Kotoka International Airport
11.2023 - 11.2023
IT Support Specialist
Goldstock Company Limited
02.2022 - 01.2023
Project Manager
Ken Visa Minning Company
03.2020 - 11.2020
West Africa Secondary School Certificate Examination -
Bright Senior High School
Bachelor of Science - Information Technology
Ghana Communication Technology University
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