Joel Igbineweka
Summary
Dynamic leader with extensive experience at ZENITH BANK PLC, specializing in digital transformation and project management optimization. Achieved a 65% improvement in customer experience through strategic planning and execution. Skilled in stakeholder engagement and team development, ensuring alignment with organizational objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Unit Head, Enterprise Programme Management Office
ZENITH BANK PLC
01.2023 - Current
- Spearhead the Enterprise Programme Management Office, overseeing the planning, execution, and monitoring of strategic programs to ensure alignment with organizational goals.
- Managing a team of 10 professionals, providing leadership, mentorship, and fostering a culture of collaboration and innovation.
- Drive the development and execution of project and program management methodologies, ensuring best practices are followed throughout the organization.
- Successfully led the evaluation of a Core Banking Solution and other Infrastructure-led RFPs for the bank, resulting in selecting viable strategic partners in delivery our digital transformation program.
- Collaborate with senior leadership to define strategic objectives and ensure program/portfolios are aligned with the overall business strategy.
- Project Tiger Transformation Program: Replacing of the Bank’s legacy Core Business Solutions and upgrade of their underlying infrastructure - Managed the delivery of the Oracle FlexCube Universal Banking (FCUB), at the early phase of the transition it resulted to 65% improved customer experience, improve profitability, streamline operations via automation and multi-channels support and improve turnaround time.
Enterprise PMO/Chief Business Operations Manager
MANIFOLD COMPUTERS LIMITED
01.2023 - 12.2023
- Ensures that all projects and programs align with the organization's strategic goals and objectives by prioritizing projects that provide the most value to the organization.
- Manages the organization's portfolio of projects and programs, which includes selecting, prioritizing, and overseeing the execution of projects to ensure they deliver value and meet strategic objectives.
- Establishes and enforces project management standards, methodologies, and best practices across the organization, as well as develop and maintain project management policies, procedures, and guidelines.
- Allocates and optimizes resources (human, financial, and technology) across projects and programs to ensure efficient use and avoid resource conflicts.
- Identifies, assesses, and mitigates project and program risks, develops risk management strategies and contingency plans to address potential issues.
- Provides oversight and governance for individual projects and programs. Ensure that projects are delivered on time, within budget, and with the expected quality.
- Facilitates communication and collaboration among project teams, stakeholders, and senior management. Ensure that stakeholders are informed and engaged throughout the project lifecycle.
- Responsible for managing organizational changes resulting from projects and programs. Ensures that employees are prepared for changes and that the organization benefits from the project outcomes.
- Implements quality assurance processes and reviews to ensure that projects adhere to established standards and best practices.
- Monitors and manages project budgets, costs, and financial performance. Ensure that projects are delivering value for the investment made.
- Select, implement, and maintain project management tools and technologies that support project and portfolio management processes.
- Continuously assess and improve project management practices and processes within the organization. Identify areas for enhancement and implement changes to drive efficiency and effectiveness.
- Identify and analyze operational inefficiencies and bottlenecks, then develop and implement process improvements to enhance productivity, reduce costs, and increase overall efficiency.
- Create, manage, and monitor budgets for various operational functions, ensuring that resources are allocated appropriately, and financial objectives are met.
Consultant - Enterprise Program Manager
INLAKS COMPUTERS LIMITED
01.2021 - 12.2023
- Led the end-to-end implementation of T24 Core Banking solutions, overseeing a team of [15] professionals across multiple locations.
- Orchestrated the successful migration of legacy banking systems to T24 Core Banking, delivering a seamless transition for end-users and customers.
- Led the upgrade of T24 to the latest version, resulting in improved system stability and enhanced customer experience.
- Oversaw the integration of third-party applications with T24, optimizing system interoperability and performance.
- Established strong relationships with software vendors and solution providers, negotiating contracts and service level agreements.
- Managed project timelines, budgets, and resources, consistently meeting or exceeding project milestones and KPIs.
- Fostered a culture of continuous improvement and innovation, driving efficiency gains in T24 Core Banking operations.
- Outlining all the business requirements, translating requirements from as-is to to-be target-state designs, all GAP assessments from requirements to Temenos T24 Core Banking Application Modules deployment, to solution design, including standardizing business processes, procedures and alignment to the target operating model and enterprise architecture delivery via Partner by providing TPCS and ensuring Temenos implementation methodology is being adhered to.
- Driving the delivery of fixes for any product related issues, as well as forecast of resources on projects timely in coordination with the PACS (Temenos Support Team).
- Chairing, and attended the Temenos TPCS, Agile project meetings on an agreed frequency with the clients, manage quality of deliverables in-line with Temenos Implementation Methodology as well as project Change Control Procedures.
- Piloting the implementation of Temenos Products within the Project Plan and following the Temenos Implementation Methodology and client’s corporate strategic business goals.
- Evaluating business processes, anticipating requirements, uncovering improvement areas, and implementing the developed solutions. Managing both functional and technical requirements while deciding on technical solutions.
- Delivering complex IT projects while managing risk, road-mapping technology & directing strategy aimed at driving new IT initiatives.
- Leading ongoing reviews of project processes and developing optimization strategies.
Enterprise Program/Portfolio Management Consultant
Old Mutual West Africa
01.2021 - 12.2021
- Played a significant role in handling technical and business engagement with client’s CXO levels as well as Solution Developers, Architects, and other technical stakeholders.
- Optimized, and advanced the organization's Enterprise Program Management Office (EPMO) and Digital Transformation.
- Coordinated the delivery of programs and projects within cloud, enterprise and devices portfolios.
- Spearheaded the resource allocation, problem solving and continuous improvement, as well as drive governance around the total investment for projects in support of business initiatives, including portfolio management and delivering against business objectives as the owner of a critical competence center.
- Dexterously steered the globally distributed remote team and supported across all aspects of project delivery.
- Acted as a focal point for all the escalation on critical projects and steered the strategic direction & integration activities across the organization.
Programme Management Consultant
IHS Towers (via Kennedia Consulting)
01.2020 - 12.2021
- Delivered the widest, most efficient, and reliable networks within budget by setting up and providing infrastructure to mobile network operators in Nigeria and curtailed the OPEX by designing and implementing effective solutions.
- Steered the functional and technical ERP (Microsoft Dynamic 365, RedCube, etc.) Implementation, and PhixFlow Enterprise Digital Transformation Implementation, for the entire enterprise following the organization's strategy.
- Managed the end-to-end P&L project responsibilities within the department with a budget of over $4M.
- Drove, and completed the successful implementation of Microsoft D365 ERP System at LatAm (Brazil, Peru, Columbia) following the project schedule (4 months from kick-off to go live) and on budget.
- Grew use of D365 to improve Finance, Procurement and HR Operations and creation of custom reports.
- Designed, and implemented ERP practice solutions and methodologies and championed process knowledge in ERP.
Senior Manager, PMO / Scrum Master
SV Gaming Limited, Nigeria
01.2019 - 12.2020
- Provided consultancy & advice to the company leadership team collaborating with other executive stakeholders to enable customer success, while also serving as a system of control to the business.
- Spearheaded the resource allocation, problem solving and continuous improvement, as well as drive governance around the total investment for projects in support of business initiatives, including portfolio management and delivering against business objectives as the owner of a critical competence center.
- Entrusted with the overall accountability of spearheading a PMO staff in a matrix reporting structure consisting of 20 Global Project Managers and a department budget of $1 million.
- Developed the formation of the first-ever Program Management Office; defined project management processes and standards, including those related to requirements management, change control, user acceptance testing and Centre of Excellence (CoE).
- Expanded, and elevated the revenue contribution from 5% to the current level of 47%, aligning with overall business growth, with new (now standardized) business models and PMO standards.
- Achieved significant cost savings of 75% in projects costs in 5 months—reengineered project plan and renegotiated contracts with new vendors; enhanced quality assurance and maintained timelines.
- Steered, and led a 2.5X ARPU uplift and 4X churn improvement within the Digital Business base of customers versus within the rest of the customer base.
- Optimized quality assurance and identified risks & issues at earlier stages during the project by streamlining the vendor policy.
- Handled all the contracts for all IT vendors including Business & IT operations, and IT applications development.
- Led, and drove the programs with up to 50 infrastructure and application projects—implemented vendor and financial strategies that improved project planning and reduced costs by 60% in only five months.
- Spearheaded the multi-functional technology teams and key contributor and mentor for a PMO office with up to 70 resources; Coordinated the formulation of innovative software systems and applications.
- Played a significant role in steering all the services, resources, and project plans for major scalable enterprise solutions supporting $ 750 million corporation to drive digital transformational change in both business and technology leadership roles.
Head of Product Management / Project Management Office (PMO)
Viisaus Technology Limited, Nigeria
01.2018 - 12.2019
- Developed, and delivered business analysis for projects of up to $1million that included requirements, success criteria, milestones, key performance indicators (KPIs), and work breakdown structures.
- Handled various functions, including managing the workloads, outlining deliverable, hiring & mentoring resources, carrying out performance reviews, and adhering to PMO processes & standards as a Program Manager for all the IT projects.
- Spearheaded the business portfolio and project prioritization activities.
- Orchestrated efforts in handing over the MMDP (Managing Migration through Development Programme) website and coordination Matrix Project for international stakeholders (World Bank, European Union, DFID, Swiss Embassy, France, Italian Embassy, GIZ etc.) in partnership with Edo State Government.
- Dexterously steered the Agile project & product development implementation for the company's new Ways of Working (nWOW) strategy to ensure all projects/products were delivered on-time, within scope, on budget and with exceptional quality.
- Associated with the Customers, Corporate Strategy Managers and Sales Executive Directors to implement product strategy and delivered innovative solutions to meet time-to-market demands for a TAM (Total Addressable Market) of NGN3B.
- Provided strategic direction to over 50-member cross-functional, local and international team of product managers, project managers, developers, business development managers and sales for delivering software with $3M FY expected revenue.
- Spearheaded the product development agenda with the Research Team.
- Assisted, supported, and mentored the team leads for the end-to-end process of new product development and onboarding, including managing commercial negotiations with external product partners and coordinating across internal functional groups to obtain approvals for launch.
- Drove world-wide roll-out of new products, optimize the commercialization of the products across the nation.
- Assessed, and finalized the software requirement specifications (SRS) & business requirements documents (BRD) detailing project scope and requirements for execution as well as working with limited direction, usually within a complex and evolving environment, to drive delivery of solutions while influencing cultural change.
- Meticulously led the finalization of all the features of a product specification requirement into 496 user stories for the software development team.
Country Program Manager (Snr. Technical Program/Portfolio Manager/Agile Scrum Master)
Stanbic IBTC Bank (via Nihilent Limited, India & Nigeria)
01.2017 - 12.2018
- Led the bank’s $2M ITMS localization & Upgrade program to deliver domestic corporate product and channel capability, Integration solution for Cash, Trade, Custody and FX, Finacle & FinnAxia product integration.
- Dexterously steered and implemented a bank’s Virtualized Converged Hardware Infrastructure for the approved budget USD 1.62M - a robust and highly scalable Virtualized infrastructure that catered for existing physical servers (total of 97+ physical servers in both production and DR Data-centers), their storage needs and also accommodated for projected infrastructure demand across all their strategic business units.
- Prioritized, and performed analysis of workflows to design and build appropriate Kanban and Scrum walls at three different levels (Program level containing EPICS, Release Train PI level containing features, and team level containing User Stories).
Enterprise Program Manager/Portfolio Manager/ Scrum Master
Fintrak Software Limited, Nigeria
01.2013 - 12.2017
- Timely interpreted the 22-banks clientele business’ vision for its ERP suite of products and services implementation across the Financial Services Industry and Insurance vertical supported by data-driven analyses and insights using a 'best-practice' Agile Project Delivery Approach and to delivered enterprise projects within agreed scope, budget, and optimal quality on time.
- Formulated strategy established the PMO team and 5X’d revenue in 3.5 years to N500M return on investment.
- Designated, and worked as a Program Manager for over a $1M business unit for a client.
- Spearheaded, and directed over 3 multi-national software development teams across 3 countries.
Business Development Manager/Projects
SoftWorks Limited (Member of Telnet Nigeria Limited), Nigeria
01.2009 - 12.2013
- Developed, and directed the maiden 5-person team.
- Provided strategic direction to a 5-person team of business development, sales, product development and project management professionals to rationalize and optimize the software subsidiary of the group’s product portfolio by 50% increase in repeat business and reducing operational overhead costs.
- Implemented customized strategies that facilitate the migration of customers from poor product delivery/services to a higher-value portfolio of products suite. Customer migration exceeded projections by 60%.
- Led execution of an ongoing strategic initiative that converted ~25% of CAPEX into OPEX to optimize balance sheet.
Business/System Analyst
SoftWorks Limited (Member of Telnet Nigeria Limited), Nigeria
01.2007 - 12.2009
Application Support Analyst
SoftWorks Limited (Member of Telnet Nigeria Limited), Nigeria
01.2007 - 12.2008
Education
Special Executive Masters Programme - Strategic Business Management
Metropolitan School of Business and Management
United Kingdom01.2015
B.Sc. - Computer Science
Ambrose Alli University
Nigeria01.2006
MBA - Management
University of South Wales
United KingdomUnited Kingdom
Skills
- Strategic planning and execution
- Project and program management
- Product development and lifecycle
- Digital transformation initiatives
- Business analysis and architecture
- Leadership and team development
- Conflict resolution strategies
- Stakeholder engagement and communication
- Agile project methodologies
- Governance and compliance oversight
- Business process optimization
- Resource allocation and management
- Change management practices
- Operations management excellence
- Policy implementation and evaluation
Certification
- PRINCE2 Experienced, Trained & Certified
- PSM, I Trained & Certified
- PMP Experienced & Trained (Certification in view)
- ITIL v3.0 Certified
- Project Management Institute (PMI)
- The Data Warehouse Institute (TWDI)
- International Institute of Business Analysis (IIBA)
- Product School – How to build digital products
- Management of Portfolio (MoP) Experienced, Trained & Certified
- SFC Scrum Fundamentals Certified
- SIX SIGMA Experienced, Trained & Certified
- RMP Experienced and Trained
- Six Sigma Study
- Scaled Agile Framework (SAFe for Team) Trained
- COBIT 5 Experienced and Trained
- PMI Agile Certified Practitioner (PMI-ACP) Experienced and Trained
- Executive Strategic Management Experienced, Trained & Certified
- NSE 1&2 Network Security Associate 1 & 2 Certified
Languages
English
Profile Overview - Summary
Dynamic and visionary executive with 17+ years of experience in managing large-scale hybrid programs, operational leadership, and product innovation within fintech, banking, and technology sectors. Well-versed in leveraging cross-functional IT, Agile, and QA teams to complete project deliverables on time and within budget. Demonstrated success applying project management best practices, technical expertise, and business acumen to consistently achieve targeted results. Proven expertise as both Operations Leader and Chief Product Officer (CPO), scaling product portfolios, and optimizing processes for Banking-as-a-Platform (BaaP) solutions. Known for translating strategic vision into actionable plans, enhancing customer experiences, and delivering operational excellence across global markets.
Timeline
Unit Head, Enterprise Programme Management Office
ZENITH BANK PLC
01.2023 - Current
Enterprise PMO/Chief Business Operations Manager
MANIFOLD COMPUTERS LIMITED
01.2023 - 12.2023
Consultant - Enterprise Program Manager
INLAKS COMPUTERS LIMITED
01.2021 - 12.2023
Enterprise Program/Portfolio Management Consultant
Old Mutual West Africa
01.2021 - 12.2021
Programme Management Consultant
IHS Towers (via Kennedia Consulting)
01.2020 - 12.2021
Senior Manager, PMO / Scrum Master
SV Gaming Limited, Nigeria
01.2019 - 12.2020
Head of Product Management / Project Management Office (PMO)
Viisaus Technology Limited, Nigeria
01.2018 - 12.2019
Country Program Manager (Snr. Technical Program/Portfolio Manager/Agile Scrum Master)
Stanbic IBTC Bank (via Nihilent Limited, India & Nigeria)
01.2017 - 12.2018
Enterprise Program Manager/Portfolio Manager/ Scrum Master
Fintrak Software Limited, Nigeria
01.2013 - 12.2017
Business Development Manager/Projects
SoftWorks Limited (Member of Telnet Nigeria Limited), Nigeria
01.2009 - 12.2013
Business/System Analyst
SoftWorks Limited (Member of Telnet Nigeria Limited), Nigeria
01.2007 - 12.2009
Application Support Analyst
SoftWorks Limited (Member of Telnet Nigeria Limited), Nigeria
01.2007 - 12.2008
Special Executive Masters Programme - Strategic Business Management
Metropolitan School of Business and Management
B.Sc. - Computer Science
Ambrose Alli University
MBA - Management
University of South Wales
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