JOEL AKESSE ADABO
Dansoman-Accra
Summary
Certified Chartered Banker with solid background in customer service, financial operations, and administrative support across diverse sectors. Skilled in client engagement, team coordination, financial reporting and process improvement. Known for being adaptive, detail-oriented and an effective communicator in fast-paced environment. Brings a proactive mindset and a strong commitment to excellence, with a proven track record of enhancing customer satisfaction, streamlining financial processes, and driving operational efficiency. Skilled in team leadership, project management, and problem-solving, with a keen analytical approach to achieving results.
Overview
7
7
years of professional experience
Work History
Founder and Managing Partner
LAUNDRÉ JAM GH
08.2025 - Current
- Provide overall strategic leadership and manage end-to-end operations, driving business growth, market penetration, and brand positioning.
- Lead and supervise service teams to deliver neat, timely, and high-quality laundry solutions, ensuring exceptional customer experience and service consistency.
- Oversee financial management including pricing, budgeting, cost control, and profitability, while building and managing key partnerships.
- Develop, implement, and monitor KPIs and quality standards to track performance, improve efficiency, and maintain excellent garment care.
Direct Sales Officer
CALBANK GHANA PLC
05.2025 - 10.2025
- Engaged customers through effective product presentations and relationship building
- Executed sales strategies to meet daily targets and enhance customer satisfaction.
- Maintained up-to-date knowledge of banking products and services for informed customer interactions.
Customer Support Representative
FIDO MICROCREDIT LIMITED
01.2023 - 04.2025
- Enhanced customer satisfaction by proactively addressing needs and efficiently resolving concerns through emails, chats, and phone calls.
- Consistently meets deadlines, completes tasks with precision and contribute innovative ideas to improve work flow.
Treasurer/Head of Welfare Committee
FIDO MICROCREDIT CUSTOMER SERVICE WELFARE COMMITTEE
06.2024 - 01.2025
- Managed budget, financial planning, and expense tracking, ensuring effective funds allocation.
- Collaborated with cross-functional teams for event budgeting and funding approvals.
- Ensured there was enhanced financial transparency and reporting processes, hence, providing committee members with accurate and timely information for decision-making purposes.
- Reconciled monthly statements, invoices, and expense accounts, keeping records accurate and current.
- Developed the Welfare Constitution
Cashier/ Acting Administrator
RABITO CLINIC LIMITED
01.2022 - 12.2022
- Reconciled cash drawer, accounting for errors, and operated the cash register to record transactions accurately and efficiently.
- Ensured that all branch expenses are documented and filed with their receipts.
- Worked on Budget, sales reconciliation, sales daily, and monthly reports.
Personal Banker/Teller
GCB BANK PLC
10.2020 - 11.2021
- Processed new account transactions (savings, current, joint, and ITF accounts).
- Assisted customers in their selection of accurate financial services (Treasury bills, fixed deposits, and bonds).
- Cross-sold bank products and services (G. Money, Mobile and Internet banking, ATM cards, and counter checks).
- Reconciled cash in hand with cash in the system based on deposits and withdrawals made.
CEO/ Founder
ABI- JO FINACIAL SERVICES
08.2018 - 02.2020
- My interest in banking and finance led me to start the business, Abi-Jo Financial Services, on campus at the University of Ghana. It was an initiative I started while on campus to:
- Gain more experience in the banking and finance sector to help my career.
- Encourage students on campus to save in order for them to have something for themselves at the end of the semester.
- Savings came with a 5% interest earned on the principal semester end. This helped improve saving ability.
Education
Chartered Banker -
CHARTERED INSTITUTE OF BANKERS, GHANA
Accra, Ghana04-2025
BSc Business Administration - ( Banking And Finance )
UNIVERSITY OF GHANA
Accra, Ghana10.2020
Business - WASSCE
ACCRA ACADEMY
Accra, Ghana05.2016
Skills
- Customer Service: CRM, Conflict resolution, Relationship management
- Soft Skills: Leadership, Communication, Time management, Team player
- Technical Skills: Proficient in Microsoft Office Suite (Excel, Word, PowerPoint), Skilled in internet research and data entry
voluntary experience
- Mynegy Old Student Association (MOSA), Treasurer, 2024-01-01, Current
- University of Ghana Business School, Finance and Banking Student Association Planning Committee Member, 2019-03-01, 2020-09-30
- University of Ghana SRC, Project and Program Committee Member, 2019-03-01, 2020-09-30
- Ministry Of Finance, Intern (Public Investment and Asset Division), 2019-06, 2019-07
- Judicial Service (High Court), Intern (Finance Department), 2018-06, 2018-07
reference
- Pearl Yeboah
Customer Service Manager ( Fido Microcredit )
Pearl@fidocredit.com
+233 243405231
- Patience Brown
Deputy Director ( Seven Great Princes Academy )
pqbrown8@icloud.com
+233 244263305
- Abigail Bortsie-Yankson
Accountant ( Alliance Française d'Accra )
abortsieyankson@gmail.com
+233 509400281
Timeline
Founder and Managing Partner
LAUNDRÉ JAM GH
08.2025 - Current
Direct Sales Officer
CALBANK GHANA PLC
05.2025 - 10.2025
Treasurer/Head of Welfare Committee
FIDO MICROCREDIT CUSTOMER SERVICE WELFARE COMMITTEE
06.2024 - 01.2025
Customer Support Representative
FIDO MICROCREDIT LIMITED
01.2023 - 04.2025
Cashier/ Acting Administrator
RABITO CLINIC LIMITED
01.2022 - 12.2022
Personal Banker/Teller
GCB BANK PLC
10.2020 - 11.2021
CEO/ Founder
ABI- JO FINACIAL SERVICES
08.2018 - 02.2020
Chartered Banker -
CHARTERED INSTITUTE OF BANKERS, GHANA
BSc Business Administration - ( Banking And Finance )
UNIVERSITY OF GHANA
Business - WASSCE
ACCRA ACADEMY