Joel Addai Snr
Kumasi
Summary
Adept at managing multiple tasks with precision. Excelled as a Receptionist at the Public Utilities Regulatory Commission, enhancing client satisfaction through exceptional customer service and efficient schedule management. Leveraging strong organization and Microsoft Office skills, which significantly contributed to streamlining HR processes and maintaining strict information confidentiality. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
3
3
years of professional experience
Work History
Receptionist
Public Utilities Regulatory Commission
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Recalled and relay information to clients and staff.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Scheduled and confirmed appointments.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
National Service Person
Public Utilities Regulatory Commission
09.2021 - 09.2022
- Demonstrated adaptability by quickly learning new roles and responsibilities as needed throughout service term.
- Streamlined document filing system, leading to improved retrieval times and reduced misfiling incidents.
- Improved service delivery efficiency by adopting and training staff on new software tools.
- Delivered high-quality results within assigned projects, showcasing attention to detail and commitment to excellence.
- Improved public speaking abilities through leading presentations and briefings during service activities.
- Enhanced teamwork skills by participating in group tasks and collaborating with fellow National Service members.
Education
Bachelor of Science - Information Technology
Ghana Communication Technology University
Accra, Ghana07.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Team player
- Meeting Preparation
- Travel Arrangements
- Customer Service
- Microsoft Office
- Information Protection
- Document Management
- Schedule Management
Additional Information
Mr. Francis Baidoo
Regional Manager, Kumasi
Public Utilities Regulatory Commission (PURC)
Tel: +233268463130 / +233277782545
Email: fbaidoo@purc.com.gh
Mr. Cassiel Eghan Asiedu
Regional Manager, Techiman
Public Utilities Regulatory Commission (PURC)
Tel: +233244991600
Email: casiedu@purc.com.g
Timeline
Receptionist
Public Utilities Regulatory Commission
09.2023 - Current
National Service Person
Public Utilities Regulatory Commission
09.2021 - 09.2022
Bachelor of Science - Information Technology
Ghana Communication Technology University
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