Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Joceline Araba Asare-Boateng

Banker
Kumasi

Summary

I possess variable experience in Branch Operations activities and supervision. I have risen through the ranks from Customer Services Officer in a once thriving Savings and Loans Company, through to Branch Operations Supervisor in my most current institution in a period of seventeen years. My loyalty can be deduced from the fact that I worked with two different institutions with different approaches to banking without personally changing jobs. My experience is therefore varied. I think this opportunity has made my knowledge in operations whole and my experience rare. I wish to avail my experience to your institution to contribute my quota and assist in achieving your vision. I am a self-motivated person who can work under pressure and under minimal supervision. I am versatile, confident and a fast learner. I come with the experience of providing public appeal to clients and staff.

Additionally, I am a highly motivated and organized person. My previous employments have also provided me with invaluable experience, effective time and stress management skills and an in-depth understanding of what is required to work as a team and with minimum supervision to effect change. I am a result driven individual and have an excellent track record of achieving challenging targets under pressure and within deadlines.

Overview

17
17
years of professional experience

Work History

Branch Operations Supervisor

Fidelity Bank Ghana Ltd
Adum Sagoe Lane, Adum PZ And Santasi
04.2015 - Current
  • Manage ATM and other pay points
  • Coordinate all retail activities of the branch
  • Prepare and submit weekly and monthly reports
  • Authorize all transactions including different remittance services, school fees, airline payments, payments on the ghana.gov platform, account opening, instant ATM card issuance, VISA card travel activation etc
  • Coordinate all meetings and organize occasional recruitment and training for prospective and existing frontline staff
  • Act in the stead of the Branch Manager in his or her absence
  • Resolve and report customer complaints
  • Ensure delivery of excellent Customer Service
  • Ensure compliance with processes and procedures
  • Liquidity management
  • Meet and exceed all assigned target.

Deputy Branch Manager

ProCredit Savings and Loans Company Lted
ProCreditghana.govSantasiSagoeAdum
05.2013 - 04.2015
  • Supervise and train Credit Staff of the Branch
  • Manage the Loan Portfolio of the Branch
  • Manage and control arrears cases
  • Ensure compliance to processes and procedures for granting loans
  • Risk assessment of businesses
  • Occasional training of SME clients
  • Prepare and submit weekly and monthly reports.

Service Point Coordinator

ProCredit Savings and Loans Company Ltd
Ahodwo, Nkawkaw and Sunyani
06.2011 - 05.2013
  • Coordinate all Retail Activities of the branches
  • Train and supervise staff
  • Manage Branch’s Deposit Portfolio
  • Acquire and manage new clients for the branches
  • Supervise the activities of the various Banking Services Coordinators
  • Ensure adherence to all processes and procedures
  • Act in the stead of the Banking Services Coordinators when they are unavailable
  • Prepare and submit weekly and monthly reports.

Banking Services Coordinator

ProCredit Savings and Loans Company Ltd
Suame Branch
03.2010 - 06.2011
  • Train and Supervise all frontline staff
  • Coordinate all retail activities in the branch
  • Manage Branch Deposit portfolio by meeting and exceeding set targets
  • Manage existing deposit clients and acquire new clients
  • Coordinate all administrative activities in the branch
  • Coordinate all procurement activities and manage stock in the branch
  • Ensure that processes and procedures are strictly adhered to
  • Call over all transactions
  • Manage and report on Security activities of the branch
  • Prepare and submit weekly and monthly reports.

Customer Service Officer

ProCredit Savings and Loans Company Ltd
04.2007 - 03.2010
  • Advice clients about products and services
  • Opening of accounts and accounts management
  • Effective screening and selection of loan applications
  • Ordering and Issuing of cheque books as well as ATM cards
  • Handling all forms of client’s complaints and enquiries
  • Maintain filling system for all documents
  • Maintaining a portfolio of account holders
  • Banking hall management
  • Direct promotion on a daily basis as well as client visitation
  • Disbursement of approved loans
  • Organisation as well as participation in all of the bank’s neighbourhood activities
  • ATM management
  • Management of Petty cash
  • Responsible for requesting and receiving stock for branch use.

Education

MBA - CEMBA , FINANCE OPTION

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY
KUMASI, GHANA
11-2021

Banking And Financial Support Services

ProCredit Academy
Furth, Germany
08-2014

French

Alliance Francais
10.2008

Finance

G.S.E. Course
05.2007

Bachelor of Arts - Economics And Sociology

University of Ghana, Legon
05.2005

Some College (No Degree) - General Arts

Wesley Girl’s High School
Cape Coast, Ghana

Skills

  • Sales Support
  • Branch Administration
  • Banking operations
  • Effective Leadership
  • Operational Efficiency
  • Team Management
  • Performance Reviews
  • Employee Development
  • Expert in risk management
  • Interviewing and Hiring
  • Coaching and Mentoring
  • Operational Reports
  • Customer Service
  • Branch Operations Management
  • Staff Development
  • Excellent time management skills
  • Attention to Detail
  • Proficient in MS Office
  • Strong interpersonal skills
  • Customer and vendor relations
  • Staff Training
  • Regulatory Compliance
  • Cash Handling

Personal Information

Date of Birth: 08/03/83

References

Referees available on request.

Timeline

Branch Operations Supervisor

Fidelity Bank Ghana Ltd
04.2015 - Current

Deputy Branch Manager

ProCredit Savings and Loans Company Lted
05.2013 - 04.2015

Service Point Coordinator

ProCredit Savings and Loans Company Ltd
06.2011 - 05.2013

Banking Services Coordinator

ProCredit Savings and Loans Company Ltd
03.2010 - 06.2011

Customer Service Officer

ProCredit Savings and Loans Company Ltd
04.2007 - 03.2010

MBA - CEMBA , FINANCE OPTION

KWAME NKRUMAH UNIVERSITY OF SCIENCE AND TECHNOLOGY

Banking And Financial Support Services

ProCredit Academy

French

Alliance Francais

Finance

G.S.E. Course

Bachelor of Arts - Economics And Sociology

University of Ghana, Legon

Some College (No Degree) - General Arts

Wesley Girl’s High School
Joceline Araba Asare-BoatengBanker