Joanna-Keziah Effah

Overview

year of professional experience

years of post-secondary education

Ghana Civil Aviation Authority

10.2024 - 11.2024

Assisted in recruitment processes by screening resumes and scheduling interviews.
Selected qualified job applicants or referred to managers to make hiring recommendations.
Interviewed job applicants to obtain information on work history, education or job skills.
Coordinated onboarding activities by preparing new hire documentation and orientation materials to facilitate smooth integration.
Responded to employee inquiries regarding policies and benefits with clarity and professionalism.
Collaborated with team members to streamline HR administrative processes, enhancing overall workflow.
Participated in employee engagement activities to foster a positive workplace culture.
Researched best practices in human resources management to inform policy development and align with industry standards.
Maintained confidentiality when dealing with sensitive information relating to personnel files or organizational policies.

FedEx

09.2023 - 12.2023

Sorted and organized packages to ensure timely delivery.
Monitored inventory levels to ensure adequate supply of packaging materials.
Collaborated with drivers to streamline pickup and drop-off processes.
Resolved operational issues through effective communication with staff.
Contributed to team discussions on workflow improvements and efficiency strategies.
Assisted in the implementation of new processes, technologies, and systems related to operations.
Worked closely with IT personnel on troubleshooting technical issues related to business software.

Kwame Nkrumah University of Science And Technology

01.2021 - 08.2025