Joanita Ewurakua Korsah

• Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Achieved company growth by implementing strategic plans and streamlining operations.
• Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
• Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
• Delivered consistent revenue growth by identifying new markets and devising targeted expansion strategies.
• Managed financial, operational and human resources to optimize business performance.
• Championed sustainability initiatives to reduce environmental impact while improving brand image among eco-conscious consumers.
• Established new revenue streams by identifying market opportunities and launching innovative products or services.

• Communicated with customers to assess and address individual needs, providing timely and quality support via financial systems.
• Trained new personnel regarding company operations, policies and services.
• Proactively identified opportunities for upselling or cross-selling products during regular engagements with customers, contributing to revenue growth.
• Collaborated with finance department on invoicing accuracy for applicable products, services, software, and logistics.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Maintained detailed records of customer interactions to improve future experiences and identify trends or issues needing attention.
• Scheduled and attended meetings with clients and prospective clients as requested.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
• Developed strong customer relationships through attentive listening, empathy, and clear communication.
• Responded to customer requests for products, services, and company information.
• Followed up with customers about resolved issues to maintain high standards of customer service.

• Copied, organized and distributed classroom assignments or other paperwork.
• Worked with lead teacher to monitor class schedule and take attendance.
• Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
• Supported classroom activities, tutoring, and reviewing work.
• Mentored and tutored individual students needing additional help.
• Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Completed daily reports on attendance and disciplinary performance.
• Worked with teacher to optimize learning plans based on student test grades and evaluations.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
• Supported student learning objectives through personalized and small group assistance.
• Handed out classroom materials, like pencils, paper, and crayons.
• Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
• Reviewed lesson material with students individually or in small groups.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

• Assisted in strategic planning initiatives through data analysis, market research, and competitor evaluations.
• Enhanced efficiency in daily operations by organizing and maintaining office filing systems.
• Wrote reports, executive summaries and newsletters.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Optimized time management for the owner with effective calendar organization and event coordination.
• Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Elevated customer satisfaction rates through prompt handling of inquiries, requests, and concerns.
• Attended meetings, took notes and tracked action items.
• Took notes and dictation at meetings.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Supported seamless decision-making processes by conducting research and preparing comprehensive reports for the owner''s review.

🎖Won an award for the TOP VOLUNTEER OF THE YEAR in 2023 on the AfYEF team for mobilizing young entrepreneurs to benefit from the African Continental Free Trade Area.

• Bolstered commission plan effectiveness by conducting regular reviews, soliciting feedback from stakeholders, and implementing necessary updates to better align with company objectives.
• Performed regular audits of commission activities, maintaining compliance with internal policies and industry regulations.
• Applied effective time management techniques to meet tight deadlines.
• Gained extensive knowledge in data entry, analysis and reporting.
• Worked effectively in fast-paced environments.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed strong communication and organizational skills through working on group projects.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to develop and implement creative solutions to complex problems.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.