Joanita Asante

• Reduced expenditures by streamlining workflows with marketing automation tools.
• Conducted market research and analysis to identify emerging opportunities and maintain competitive market edge.
• Supervised team and provided ongoing feedback and annual performance reviews to reconcile areas of underperformance.

• Partook in a high-performing marketing team focused on creative innovation and client satisfaction.
• Responsible for performing new patients orientations and addressing any questions or concerns new patients would have
• Completed each new patient chart and took information such as weight , height, and other vital signs which will aid the Chiropractic Doctor Diagnose the practice member
• Assisted elderly patients in getting prepared for appointments and answer any questions the Doctors will try to find out.
• Assisted the Doctors in performing Non- Invasive techniques primarily dealing with electronic stimulation.

• liaised with hall tutors and Hall heads to get authorization for our masts to be mounted on various hall structures
• Added new data and notes to project and resource tracking spreadsheets.
• Verified documents and associated records to catch and resolve discrepancies.
• Responded to telephone enquiries from students , vendors and members of public.

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• Attended meetings on behalf of executives, taking notes and recording minutes.
• Scheduled Board of Directors meetings, assisting with meeting materials, resources and agendas.
• Answered phones and took messages or routed calls to correct people.
• Responded to emails and other correspondence, facilitating positive communication for enhanced business processes.
• Kept executives informed of upcoming commitments and responsibilities.
• Collaborated with admin teams, human resources and finance department on special projects.
• Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.

• Delivered first class customer service, prioritising empathy, patience and building rapport.
• Resolved about 20 weekly queries within first call, maintaining first time resolution rate of 80%.
• Utilised databases, tools, applications and operating systems with accuracy.
• Worked collaboratively to boost customer service standards in team of [20], resulting in excellent team results.
• Captured customer data, entering and updating relevant information on company system to maximise data accuracy.

• Took instruction well to complete daily tasks to specifications and within deadlines.
• Built constructive relationships with staff and civil Servants for positive, productive workplace environments.
• Recorded information in Word and Excel documents for reliable reference.

Certificate in French ( Beginner Level)

Alliance Français - Accra , Ghana